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Hotel>Quintana Roo>Isla Mujeres>Casa Balam Cancun
Sport & Beauty 1, Casa Balam Cancun, Isla Mujeres
Exterior & Views 2, Casa Balam Cancun, Isla Mujeres
Bedroom 3, Casa Balam Cancun, Isla Mujeres
Bathroom 4, Casa Balam Cancun, Isla Mujeres
Others 5, Casa Balam Cancun, Isla Mujeres
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General Info
Reviews
Location
Accommodation Rules
About
Hotel

Casa Balam Cancun

Isla Mujeres, Quintana Roo

The Fun Awaits

Perfect for nature lovers
Perfect for nature loversOnly 2.5 km to Kabah Urban Park and 3.2 km to Las Perlas Beach
Tourist attractions nearby
Tourist attractions nearbyOnly 1.1 km to Cancun Cultural House
Near shopping centers
Near shopping centersOnly 554 m to Market 28 and 809 m to Mercado 23
Nice location! Near public transport
Nice location! Near public transportOnly 449 m to Cancun Bus Station ADO and 3.6 km to Gran Puerto Pier
Near healthcare facilities
Near healthcare facilitiesOnly 2.1 km to Amerimed Hospital and 2.7 km to Hospiten Hospital

Reviews

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3.4/5
OkayFrom 20 reviews
5.0/529 Mar 2026
maria de los angeles
Centrico, todo bien pero hubo un problema en una habitación y desde temprano hicieron mucho ruido los trabajadores, en domingo
5.0/517 Dec 2025
María Teresa • Solo Trip
La habitación impecable, ubicación estupenda! Seguro y tranquilo, muy amables, lo recomiendo. Gracias
5.0/56 Nov 2024
CLAUDIA SHARENY
Lugar tranquilo y en buenas condiciones
5.0/520 Aug 2019
Ty • Couple Trip
The staff were all amazing!! At check-in (I cant remember her name) but she was so warm and welcoming and helpful!! Boy did I make a perfect choice in place to stay. Can’t wait to come back again 😊🎒
5.0/529 Dec 2018
Jose
Excelente en todos los aspectos, higiene, atencion, queda muy cerca de la parada del bus, es una zona muy tranquila y confortable...
5.0/513 Dec 2018
Verified traveler
Muy cómodo y buena atención lo recomiendo ampliamente
5.0/512 Dec 2018
Verified traveler
agradable,comodo limpio precio exelente personal muy amable si vienen a cancun estas suites perfectas para hospedarse
5.0/57 Dec 2018
Verified traveler
exelente lugar muy centrico, todo a la mano cercano a la zona hotelera, la atencion muy buena exelente para quien quiera pasarla bien y por un exelente precio RECOMENDABLE
4.0/54 Mar 2026
Misael • Couple Trip
Muy bien las instalaciones, el anfitrión tardaba en contestar, como que no le gusta su trabajo...
4.0/58 Jan 2026
Geoffrey • Solo Trip
Pros: Self check in, large rooms, accurate photos, great location downtown near park, restaurants and bus station. Relatively quiet in the evening and morning. Some furniture near pool. Cons: weak WiFi, unheated pool, old uncomfortable pool furniture, no front desk Chatterjee at a low worse exchange rate to pay online via cars
3.0/527 Mar 2026
Israel • Couple Trip
La alberca está helada, la manager solo está 1 hora por la mañana y el resto del personal a todo decía q todo lo autorizaba la manager,, y hay q estar al tanto de que den la clave de acceso CORRECTA, pq no responde la manager y yo le mencioné que yo llegaba tarde,, espere más de una hora, solo tocando fuerte un huesped se apiadó de mi, al mostrarle mi reserva, pq solo así pude entrar a mi cuarto reservado, solo atiende en el horario9a5 y aún así en ese horario no responde, solo la tienes q encontrar en la mañana, y solo dijo perdón por el error de la clave y claro no comprnsa su falla,, solo le faltó decir uuppsi y ya
3.0/523 Mar 2026
Julian • Solo Trip
My first impression was not good as I was just about arriving to the property, there was loud music right beside the main door. As I went inside there was even more loud music as if there was a night club upstairs. The room in general was allright and was able to get good sleep in a comfy bed once the music stopped, although it wouldn't be a place I would comeback to as it was a self check in and no front desk or staff to help out if any problem arised, like when I asked for a normal favor to leave my luggage for a few hours while I attended an event and they wanted to charge me $50 pesos an hour for a service most hotels would offer for free as they had to bring someone over just for that.
3.0/518 Mar 2026
gradiel • Trip with Friends
La alberca le da un plus al sitio, aunque según yo había reservado una habitación con cocineta la que me asignaron no fue así, cuando ingresé a la propiedad la administradora no fue nada amable, la habitación que me asignaron tiene ventanas de cristal como de 2 metros y da a la calle, solo la cubre una cortina corta casi transparente así que en la mañana entra todo el sol por la ventana y ya no se puede seguir durmiendo, la cama fue cómoda, el baño está bien y el agua caliente, la tv igual funciono, el clima y el frigobar, otro punto a considerar que la salida es a las 10 am, que eso se me hace muy temprano cuando en otros lugares es a las 11, la ubicación es buena esté cerca del parque de las palapas y ahí se puede comprar alimentos, cerca del ado como 5 minutos caminando, la zona es tranquila y segura
3.0/524 Apr 2019
ANDREW
An unusual place. No hotel sign outside Just a bar and coffee shop ... hotel is in back. Pros: Room is new and great. Kitchenette with induction cooktop. Big smart TV. Cons: Room is humid, window to corridor which was brightly lit - thin curtains so room was not dark at night. Stayed two nights, room was not cleaned. No front desk.
2.0/51 Aug 2024
JOSE • Trip with Friends
Personal pija estúpida que no se entera. Web horrosa donde no ponen dirección. Difícil de ubicar. Mal señalizado. Absurdo e-mail en inglés he tenido que responder a 10 e-mail para una estancia de dos noches. Olor por todo el hotel y habitaciones. No funciona televisión ni pilas en mando de aire water sin tapa
2.0/55 Sep 2022
luis • Solo Trip
I stayed there for almost 2 weeks and everyday there was an issue, although all of them were minor, none of them were managed the right way. Customer service is non existent, rooms are extremely humid, the wifi signal is super weak. Is conveniently located and the rooms look good but overall my experience was not good.
1.0/55 Mar 2025
Danny • Solo Trip
I never had a email or message about checkin. When I showed up a woman came out and I asked her if she worked there. She said scan the wall code and follow my checkin message. I said I didn’t have a message. She acted like she didn’t work there and spoke perfect English. I kept saying I don’t have a message to follow. I then said I guess I can’t checkin. Suddenly she started to help me only after I said I was leaving and finding another place since I had no message. The first room she gave me the sliding patio door lock was broken off. Unable to secure the room. Her answer was well it’s a balcony no one can get in. Yes they can. It’s a shared balcony the other room can just walk in. So she moved me next door in which the lock really didn’t work. I said I would take another room. A lesser room in which I paid for the balcony room but I needed a room that locked properly. So I took the ground floor room 2 that at least had proper locks. She was totally nasty and rude. She said room 2 was being cleaned and I would get a WhatsApp message when the room was ready. So I walked a half mile carrying luggage only to find out the room wasn’t ready. I said I’m going back to my hotel and I would be notified when the room was ready. The next day. I never spoke to this witch again until checkout. I did in fact contact the owner because she locked me out by changing the gate code without telling me. She was constantly changing the gate code so I was up letting people in locked out.
1.0/527 Mar 2024
Jorge • Couple Trip
Mi experiencia fue muy mala. Primero, el lugar no está bien identificado, pareciera una casa por lo que perdimos tiempo y recursos en encontrarlo. Segundo, llegamos y no tenían la reservación, a pesar de que en la app ya aparecía como reservado. Me indica que se comunicaron conmigo para realizar el pago pero no fue así, en otras oportunidades he recibido mensajes de los hoteles cuando tienen alguna notificación por correo electrónico y ellos nunca me notificaron. Cuando eres extranjero requieres del apoyo de alguien que esté en el hotel para apoyarte con esos problemas, pero ahí casi nunca se mantiene nadie. Finalmente, nos proporcionaron una habitación pero a pesar de que si aceptan tarjeta de crédito, por ser domingo no nos quisieron proporcionar el enlace de pago, por lo que nos complicaron la situación teniendo que conseguir el dinero de la reserva en efectivo y dejándonos sin nada de efectivo. Adicional, nos cobraron más por la habitación, a pesar de que en el sitio web de hoteles.com ya está fijado un precio.
1.0/57 Mar 2021
Verified traveler
Me pase 4 horas buscando el hotel marque a el numero y nadie contesto nunca
1.0/53 Jan 2020
Verified traveler • Trip with Friends
When we reached there they told us that they already informed expedia in November that their AC is not working and they cancelled all the reservation. But I found many people still coming in and getting room. We got a cheap deal from expedia so they thought why not make more money by telling us any lie and letting come-serve customers in for more money. They put us in one of their Airbnb far away further into downtown with bare minimum facilities. It was a really poor experience.

Popular Facilities

WiFi
WiFi
Parking
Parking
tiket Green
tiket Green
Free Parking
Free Parking

Public Facilities

2
Parking (Surcharge)
Parking (Free)

Hotel Services

3
Laundry Service/Dry Cleaning
Express Check-out
Hotel Safe

Info

1
No Elevators

Hotel Policy

1
Smoke-free Property

In-room Facilities

2
Patio or terrace
Outdoor Furniture

Transportation

1
Tours/Ticket Assistance

tiket Green

1
tiket Green

Connectivity

1
Free WiFi

Location

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Gladiolas, Cancun, QROO, MX
All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Check-in Procedure
Check-in3:00 PM-anytime
Check-out10:00 AM

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve onsite parking
  • This property accepts debit cards and mobile payments; cash is not accepted
  • Mobile payment options include: PayPal
  • Safety features at this property include a fire extinguisher and a smoke detector
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

There is no front desk at this property. Guests will receive an email within 24 hours before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Information provided by the property may be translated using automated translation tools. Guests will receive an email from the property with reservation deposit payment information at the time of booking. The deposit is payable via a secure link immediately after booking.

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Want to check in early? Fill out the Special Requests form on the booking page.

More Policies
  • Pool access available from 9:30 AM to 10:30 PM.
  • Guests under 18 years old are not permitted at this adults-only property.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.

About Casa Balam Cancun

Casa Balam Cancun Location
A stay at Casa Balam Cancun places you in the heart of Cancun, a 1-minute drive from Las Palapas Park and 13 minutes from Cancun Convention Center. This hotel is 7.1 mi (11.4 km) from Forum Beach and 8.8 mi (14.2 km) from La Isla Shopping Mall.

Casa Balam Cancun Facility and Service
Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. This hotel also features complimentary wireless internet access and tour/ticket assistance.

Casa Balam Cancun Rooms
Make yourself at home in one of the 19 air-conditioned rooms featuring Smart televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms with showers are provided.

Room Type and Price

Fri, 07 Aug 2026 - Sat, 08 Aug 2026 (1 night)
1 Room, 1 Adult, 0 Children