Strowis Hostel

Article 1 – Definitions and applicability1.1 In these general terms and conditions (“Terms”): “Hostel” means Hostel Strowis, located at Boothstraat 8, Utrecht, the Netherlands; “Guest” means any person who books accommodation with the Hostel or stays at the Hostel; “Hostel Agreement” means the agreement between the Hostel and the Guest for the provision of accommodation and/or related services.1.2 These Terms apply to all offers, bookings, confirmations and Hostel Agreements, regardless of the booking channel (website, e-mail, in person or third-party platforms). They are inspired by the Uniform Conditions for the Hotel and Catering Industry (Uniforme Voorwaarden Horeca).1.3 The house rules of the Hostel, as displayed at reception and published on the website, form an integral part of every Hostel Agreement. The Hostel may amend the house rules at any time; the amended rules apply from the moment they are made known at reception or on the website.1.4 Deviations from these Terms are valid only if expressly agreed in writing and signed or confirmed by e-mail by the general manager of the Hostel. Any deviation applies solely to the specific booking for which it was granted and creates no rights for future bookings.Article 2 – Bookings and formation of the agreement2.1 A Hostel Agreement is formed only when the Hostel has confirmed the booking in writing (including by e-mail or booking-platform confirmation).2.2 The Hostel reserves the right of admission. It may refuse a booking or refuse to enter into a Hostel Agreement without stating reasons, insofar as permitted by law.2.3 The Hostel may cancel a confirmed booking, against refund of any amounts already paid for the cancelled nights, if the booking (i) exceeds the maximum length of stay set out in Article 5, (ii) resulted from an obvious error or system failure, including a manifestly incorrect rate, or (iii) was made using false or incomplete Guest details.2.4 Bookings are personal and non-transferable. Only the person(s) named in the booking may occupy