Enjoy a Safer Journey by Purchasing Multi-Insurance

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What is Flight Delay Plus?

Delayed flights can be annoying most of the time. However, with tiket.com Flight Delay Plus, enjoy compensation for delayed flights of more than 90 minutes! For a safer and more comfortable trip, add extra benefit by purchasing Flight Delay Plus from tiket.com.

Flight Delay Plus is only available for transactions in IDR. To add this insurance to your trip, change your currency selection to IDR before transacting.

Flight Delay Plus Benefits

Here are the details of Flight Delay Plus coverage and compensation. The value stated is the maximum compensation for the benefit.

Benefit	Limit of Benefits
Benefit	Domestic	International
Flight Delay – departure 90 minutes	IDR 600,000/delay	IDR 600,000/delay

To add Flight Delay Plus to your trip, check out how to order Flights multi-insurance on tiket.com!

Other Flights Multi-insurance Products

For more protection during your trip, check out our other multi-insurance products below!

Full Protection

Protection from accidents, trip delays or cancellations, baggage loss, and more.

Read the details

Baggage Insurance

Extra assurance for your baggage from the possibility of damage, loss, or delay.

Read the details

Flight Delay Basic

Protection from inconveniences during your trip, such as flight and baggage delays.

Read the details

Flight Reschedule Protection

Get compensation for flights that are rescheduled or canceled by the airline.

Read the details

Self Transfer Protection

Protection from missed connections or other disruptions on connecting flights.

Read the details

Flight Disruption Protection

Protection from any delays, schedule changes, or cancellations made by the airline.

Read the details

T&C and Other Info on the Flight Delay Plus

Flight Delay Plus Protection is an insurance product from PT MNC Asuransi Indonesia.
The marketed product is an insurance product.
Travel Insurance can only be purchased through the websites www.tiket.com; m.tiket.com; and the tiket.com app (iOS & Android).
The insurer is not responsible for any negligence of the tiket.com system.
This Travel Insurance applies to trips using airplanes for One Way Trips or Round Trips with Domestic routes, Inbound (from abroad to Indonesia), Outbound (from Indonesia abroad), as well as within international routes (between international destinations).
This insurance is valid for all citizens aged a minimum of 14 (fourteen) days up to a maximum of 84 (eighty-four) years at the departure date.
Round Trips must be booked under one (1) booking code (Order ID), and the maximum duration for a single trip is 183 (one hundred eighty-three) days.
This insurance provides benefits for Flight Delays of licensed airplanes if the flight is delayed by a minimum of 90 (ninety) consecutive minutes caused by natural disasters or extreme weather conditions, weather conditions that are not severe but cause delays, riots, civil unrest or mass movements causing delay of the insured scheduled transportation, strikes causing delays in the insured transportation service, any unforeseen events causing unexpected airport closures, engine damage, equipment failure or structural defects of the insured transportation, or any events resulting in flight schedule postponement.
Delay is calculated from the scheduled departure (boarding time) on the boarding pass until the actual departure (boarding time), where proof of departure time can be seen through documents printed on the travel schedule issued to the Insured (boarding pass), or stated in other formal documents provided or issued by the insured transportation provider.
This insurance does not cover flight cancellations or rescheduling, but the Insured can request a change of participation period stated in the Coverage Summary Letter (Surat Rangkuman Perlindungan) by contacting tiket.com if rescheduling occurs by the Airline before the scheduled departure, so the benefits remain valid for the rescheduled flight.
This insurance only applies if the flight is delayed for 90 (ninety) consecutive minutes and is not an accumulation of previous delays.
For One Way Trips, claims can only be made once, whereas for Round Trips claims can be made once for departure and once for return.
tiket.com does not manage premiums and acts only as an intermediary between the Insured and Cermati Protect and PT MNC Asuransi Indonesia via the website or app.
tiket.com has no obligations and/or responsibilities related to the purchase of insurance products by the Insured.
tiket.com reserves the right, without prior notice, to take necessary actions if fraud is found from the Insured.
The Insured is a tiket.com customer individually named in the policy for something insured under the Travel Insurance and therefore has the right to receive insurance protection against possible risks.
The Coverage Summary Letter (Surat Rangkuman Perlindungan) will be sent via email to the Insured.
Insurance premiums are non-refundable.
Transactions use Rupiah currency, and if reimbursement is made to a foreign bank, the Foreign Exchange (Forex) rate at the time of transfer applies, and the amount will correspond to the Rupiah value of the compensation. All costs for Foreign Exchange (Forex) transfers are borne by the Insured.
Claims must be reported within 30 (thirty) days from the date of the incident.
Claims can be reported via the Online Claim Center at m.tiket.com/insurance-claim or for further information via WhatsApp (Chat Only) at 0815-8500-9500 or email claims@cermatiprotect.com at their operational hours on Monday-Sunday, 09:00-21:00 GMT+7 (except on national holidays).
If, within 90 (ninety) calendar days, the Insured is unable to provide a valid bank account, or if the Insured is a Foreign Citizen (non-Indonesian) without a local bank account, then the Insured agrees that the approved claim payment will be redirected to tiket.com to be converted into Blibli Tiket Points. This decision is final and binding, and therefore, the Insured has no right to file complaints or objections in the future. Once the Insurance Company makes the claim payment to the Policyholder or Broker, responsibility for the claim fully transfers to the Policyholder.
The Insurance Company will not process a claim submission if the insurance policy was purchased after the Insured became aware of the event to be claimed, or after information about the event was announced to the public.
The Insured is advised to carefully read all explanations regarding coverage and exclusions contained in the PT MNC Asuransi Indonesia policy terms.
The Insured authorizes PT MNC Asuransi Indonesia to use or provide information and/or details about the Insured available, obtained, or stored by PT MNC Asuransi Indonesia (as stated in this Coverage Application, Policy, or other insurance product documents) for the purpose of submitting this Coverage Application, claims payment, and services to the Insured. The Insured also understands that they have the right to correct or add information and details about themselves by contacting PT MNC Asuransi Indonesia.
The Insured grants PT MNC Asuransi Indonesia the authority to use and/or provide information and/or details about the Insured related to the Insured’s Policy based on this Coverage Application, including but not limited to information and/or details regarding the Premium.
By purchasing the Travel Insurance product, the Insured has read, understood, and agreed to all terms and conditions of the Travel Insurance product consciously and without coercion from any party, including but not limited to decisions by PT MNC Asuransi Indonesia.

What is Flight Delay Plus?
Flight Delay Plus is a benefit which is specifically designed for Tiket.com Participants which provides compensation benefit for Tiket.com Participants if the Tiket.com Participants suffers flight experiences a minimum delay of 90 (ninety) minutes caused by natural disaster and extreme weather conditions; or less severe but delay as an impact of weather conditions; or major industrial or covered transport accident; or civil unrest, riot or commotion resulting in the delay of scheduled covered transport services; or strike resulting in a delay of scheduled covered transport services; or any unexpected event leading to the airport closure; or mechanical breakdown, equipment failure or structural defect of the covered transport; or due to any reasons that lead/cause the flight scheduled to be delayed.
How can I get Flight Delay Plus?
You can purchase Flight Delay Plus at Tiket.com when you book airplane tickets on apps or the tiket.com website when you purchase flight tickets through the pages of www.tiket.com, m.tiket.com, and tiket.com application (IOS & Android).
Who can buy Flight Delay Plus?
This protection is available for all citizens aged between 14 (fourteen) days and 84 (eighty-four) years at the departure date.
How many types of Delay Flight Delay Plus?
We have 2 (two) options that can be adjusted to your trip
- Round-trip
  This Option is offered to you if you take Round-trip for your flight which will begin and end on your departure date and return date, and the travel must be commenced from and end in Indonesia.
- One-way Trip
  This Option is offered to you if you take One-Way Trip for your flight which will start and end on your departure date, where the travel must start from Indonesia.
Does Flight Delay Plus cover departure from abroad?
Yes. Your international flight can be covered by Delay Protection Plus, whether it's inbound to Indonesia, outbound from Indonesia, or between international destinations.
How much cost should I pay to get Flight Delay Plus?
The cost will depend on the flight you purchased from the page of www.tiket.com, m.tiket.com, and the tiket.com app (IOS & Android). The price that you pay on the booking form is final.
Can I add the benefit of Flight Delay Plus?
No. The benefit is fixed and cannot be added/ enhanced.
What are the benefits of Flight Delay Plus?
Details of the benefits can be seen in the benefits section and in the Facility Summary Document which you will receive.
I booked a flight at Tiket.com, but I missed buying Flight Delay Plus. Can I buy it separately?
No. Flight Delay Plus can only be purchased in conjunction with airline ticket purchases.
Can I buy Flight Delay Plus Benefit for Round Trip with more than 183 (a hundred and eighty-three) days?
No. The maximum gap between departure time and return flight is 183 (a hundred and eighty-three) days and should be within 1 (one) booking code.
I need to cancel my flight. Can I get a refund for my purchased Flight Delay Plus?
Flight Delay Plus can be canceled but there will be a non-refundable fee for any reason. Please make sure You read and understand the terms and conditions before purchasing this benefit.
How do I redeem my compensation benefit?
Redeem compensation benefit can be submitted through Portal at https://m.tiket.com/insurance-claim.
Is there a time limitation to redeem my compensation benefit?
Redeem compensation benefit must be submitted from the Participants no later than 30 (thirty) days after the date of the accident or as soon as possible after the accident occurred accompanied by documents and/or other evidence required to facilitate the process of verification. All costs incurred in obtaining documents or evidence are the responsibility of the Participants.
How long does it take to process the compensation benefit redemption?
No. This insurance does not cover risks or losses due to any schedule changes or cancellations made by the airline for you or any passengers named in your insurance policy.
How does the Insured receive the claim payment?
The claim will be paid to the bank account registered at the time of claim submission. However, if the bank account number is invalid or not a Rupiah-denominated account, and the Insured does not reconfirm within 90 days, the payment will be converted into Blibli Tiket Points.

Prevailing Language

The text of this terms and conditions is copied from the Bahasa Indonesia version. In the event of different interpretation between the English and Bahasa Indonesia version, the Bahasa Indonesian version shall prevail.

What is Flight Delay Plus?

Flight Delay Plus Benefits

Other Flights Multi-insurance Products

T&C and Other Info on the Flight Delay Plus

Documents to Redeem Benefits

Claim Contact