Hotel Multi-Insurance is an insurance product from tiket.com to protect t-mates from unexpected events. These insurance products cover any accidents or inconveniences that may occur while staying at the hotel.

 

Multi-insurance products for hotel booking that are available on tiket.com are: 

• Stay Protection: insurance that covers unexpected events that could happen during a stay, such as booking cancellation, loss of goods, accidents, etc. Check here for more detailed information. 
• Home Protection: insurance to protect your home from robbery or natural disaster when you are traveling. Check here for more detailed information. 

 

How to book a Hotel Multi-Insurance:

You can only book a Hotel Multi-Insurance as a supplement to your accommodation booking. 

1. Choose the room that you want to book in your selected accommodation.
2. Fill in the Booking Form with the Contact Details and Guest Details
3. Add Extra Protection in the Complementary Items menu by choosing the package you want to add. The standard package offers coverage for your stay, while the premium package offers protection for your stay and home. You can see the price on the bottom left. 
4. Click the Add button to add the insurance package to your booking. 

 

How to claim the Hotel Multi-Insurance product:

Follow the steps below to submit a claim through the tiket.com app: 

1. Go to the Your Orders menu and select the booking related to the insurance you want to claim. 
   
    
2. Click the Claim menu below your insurance package. 
   
    
3. Click the Request for Claim button.
   
    
4. Complete all the data required and click the Continue button to proceed with the claim. 
    

You can also contact the Contact Center to get more detailed information about the products and claim process through: 

• Email address: gegi-nonmarineclaims@greateasterngeneral.com
• Phone number: 021-5723737 ext. 204/223
• Operating hours: Monday-Friday, 9 AM-5 PM West Indonesia Time (except public holidays)

The insured must submit the claim within 7 (seven) calendar days maximum after the event or as soon as possible after the event with the document and/or other evidence required by Great Eastern General Insurance to help the verification process. The insured are responsible for all costs incurred to obtain documents or evidence.

 

For your information, the payment will be processed within 7 (seven) working days after Great Eastern General Insurance approves the claim.

 

Important Notice

• Stay Protection and Home Protection can be canceled, but the insurance premium is non-refundable for any reason.  
• Stay Protection and Home Protection can only be bought when booking a hotel room. 
• The insurance product is only available for Indonesian citizens or foreign nationals who are at least 3 months old to 75 years old during the stay date. 
• The foreign nationals who can be insured are those who have a passport or KITAS/KITAP (Kartu Izin Tinggal Terbatas/Tetap). Children below 18 (eighteen) years old must be accompanied by a parent or a legal guardian during a stay.