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Reviews

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Accommodation Rules

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Apartment

Capitalia Plaza Residences Reforma

Cuauhtémoc, Mexico City

Reviews

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3.8/5

GoodFrom 20 reviews

5.0/518 Apr 2026

Yamelith • Trip with Friends

Todo sumamente espectacular

5.0/53 Feb 2026

Brenda E • Family Trip

Everything was perfect, very clean rooms, staff very helpful, and location close to everthing.

5.0/516 Dec 2025

Fulgencio Lorenzo

Laundry service was amazing, plus the gentleman named Mario in the front desk is a super star giving advice on places to eat and where to go. If anyone stays at this place YOU MUST ASK FOR MARIO

5.0/52 Dec 2025

Stephanie • Family Trip

Very clean room and very attentive staff!

5.0/526 Sep 2025

Miguel

Instalaciones de primer nivel

5.0/531 Aug 2025

Marcos

Excellent

5.0/530 Jun 2025

Daniel

Great views of the city

5.0/527 Jun 2025

Haneme • Family Trip

Prompt response to inquiries. Apartment clean and well-managed. Only downside is unable to access workout room until after 9am, but overall a great experience.

5.0/517 Mar 2025

hector • Family Trip

Great 3 bedroom condo. Great view. Flooring needs to be replaced but overall a great stay. We would do it again. No air conditioning. Condo gets warm in the afternoons but the blinds help keep the place cool. Nights are very cool with the windows open. Lots of traffic noise but it didn't bother us.

5.0/56 Mar 2025

SANJAY • Family Trip

Our stay was comfortable and city view was stunning. Elevators were fantastic.receptionist were helpful although lack English language skills. Bit noisy even at night.no issues getting uber from the property. Budget dining options were great nearby.overall beautiful and pleasant experience.

4.0/529 Mar 2026

Maggie Kit Ying • Family Trip

Great location, walkable to many places, buses and metro are very nearby. Lots of food options. The apartment is on Reforma, and there's a construction site which is noisy. The room is not spotless clean. But acceptable. We checked in at 130am. Really late, the given code is not working. Running up and down asking front desk help, they are super nice and helpful to call the host. A new code provided so finally get in the room about 2am. Not a very smooth start! We booked our the 892 sq ft room, however, 2 days without internet service, which affect no TV networks as well. We didn't get the SIM card for data, we highly reply on the room internet to book tickets, plan our trip, plus work related... kids want to stay in touch with friends.... The host didnt even know the service was down. Plus it was one of the public holidays. We have to run down to use Starbuck internet across the street for 2 days. Took us 2 days back and forth communications with the host. They moved us to a smaller apartment. Ive got internet but have to stay in a smaller apartment which i didnt pick and the smaller unit is very run down. One of us have to sleep on the sofa bed. one of the toilet cannot be flush and very shaken. Felt like an earthquakes when tou sat on the toilet. But I paid more for the nicer apartment. I don’t want to complain too much to ruin my vacations. But my family had been asking to get a lower rate or a refund for the smaller apartment.

4.0/525 Jan 2026

ERIC • Family Trip

We had a really nice time at this place and in Mexico City itself. The only downside was that the pool was closed during our stay and it would have been nice after long days of walking in the City.

4.0/519 Jan 2026

Giselle • Family Trip

A very well located property, very functional, great views, security staff very amicable, would give it a higher score but the pool was under maintenance with out a date due and we weren’t notified before or after booking, but until we got there and it was one of the main reasons for choosing this property.

3.0/52 Feb 2026

Jose

The location is amazing and the condition of the apartment is great. HOWEVER, if you were planning to use the amenities, be prepared to get extremely disappointed. The operating hours of both the pool and the GYM is exactly the same hours that NOBODY wants to use them. For some hard to believe reason, they are only open from 9 AM to 6 PM, so if you were planning to hit the GYM or go for a swim before or after work, that is going to be impossible. The main reason for choosing this property was to be able to workout before work so I was going to give the property a one star rating for those never seen before and unreasonable rules, but to be fair the apartment is beautiful and the support staff were nice to me (didn't solve anything but were nice).

3.0/526 Mar 2025

Vanson • Family Trip

The unit is conveniently located as it is quite central. It is close to shops, bus stations, subway stations and a lot of the tourist attractions. However there were many issues that made our experience not so positive. Firstly the suite needs some improvements. The shower was terrible so could use a little updating. We could not unlock the safe so could not use it. We did ask for the code to unlock it but no response. The pillows need a variety of thickness/firmness as they were all too firm and high. So we had difficulty sleeping. The laminated flooring tiles slide back and forth so sometimes they were a tripping hazard. What made our experience the most negative was the noise. Everyday, there were construction noises, honking from vehicles and whistling from the police. The noise happens the whole day but it was especially obvious in the morning when we were all trying to sleep. So from that sense, I would not recommend it to anyone.

2.0/59 Feb 2026

Marwan

Sauana, Swimmingpool und jakuzi waren unter Renovation für die ganze woche häte man sagen sollen ansich ist das zimmer gut, man hört halt den ganzen strassen lärm von draussen

2.0/516 Jan 2026

ramon • Family Trip

La habitación no está en buen estado para rentarla está muy maltratada está muy sucia las paredes el piso deteriorado alfombra rota. Toallas en mal estado olor de la habitación vuele mal y como a encerrado. Mala coordinación para dar la clave de acceso la alberca fuera de servicio y el jacussi también cerrado mucho ruido en la habitación.Cuento con fotografías

2.0/513 Mar 2025

Ixchel • Family Trip

We stayed 3 weeks in Capitalia and in general it was pleasant but not enough to book it for a second time. The apartments are really hot, at times unbearable even. The apartments are not euiped with AC but have two tower fans. The place is conveniently located and has very useful public transportation connections. The apartments are also well equipped including a washer/dryer. Now to the negatives. The general communication among capitalia and the receptionists is really bad. Just one out of 5 guards/receptionists was really nice, polite and helpful. The rest sometimes treated us as second class guests always aking first if we were residents before even hearing the request. One guard even followed us to the room because he didn't recognize us. Which was really uncomfortable. They give conflicting information about the rules of the building and the use of amenities. Sometimes you are allowed to have guests, sometimes you're not, sometimes you can use the gym at 8 am sometimes at 9, sometimes you need to "call in advance" to reception for the jacuzzi to be heated up at the time of your visit. They'd say they called you, there are no phones in the apartments (i was in 2 of them) The customer support of Capitalia is not the best either. For example, we were offered another apartment since we did not have internet for 4 days and and they just told us the number but forgot to mention the tower. So we were outside the incorrect place for 30 minutes. Will not book again.

1.0/531 Jan 2026

Dania • Family Trip

Hola Llegando, la habitación no estaba lista ni el personal informado ni preparado para recibir y resolver la situación, es una torre de depas, todo mundo entra y sale y no hay una correcta administración para que exista un orden. El depa le falta mucho mantenimiento y al salir la persona de aseo llega y se mete sin avisar aún cuando estábamos adentro, en los hoteles el check out es a las 12 y aquí 11 AM, para hacer el check out muy puntuales pero para mí check inn nadie sabía nada y llegué 8pm y ni así estaban listos. Los vecinos del departamento de aún lado fuman marihuana todo el tiempo que huele hasta el depa y fuera en el pasillo. Mala experiencia.

1.0/523 Nov 2025

Parham

Ok let’s start to explain the issue of the place first of all this place is not look like what you are seeing on the photos the unit is super dirty

Popular Facilities

WiFi

tiket Green

24-hour Front Desk

Kitchen

Smart TV

Ironing

Workspace

Accessible Facilities

Washing Machine

Hair Dryer

Sports & Recreation

Pool Table

Billiards

Public Facilities

Parking (Free)

Hotel Services

24-hour Front Desk

Cleaning Services

Cleaning Products

Info

No Elevators

Hotel Policy

Smoke-free Property

In-room Facilities

Patio or terrace

tiket Green

Connectivity

Free WiFi

Location

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77 Paseo de La Reforma Nte Tabacalera, Mexico City, CDMX, MX

Nearby Destinations

All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Check-in Procedure

Check-in4:00 PM-anytime

Check-out11:00 AM

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit

Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email within 24 hours before arrival with check-in instructions and an access code. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Want to check in early? Fill out the Special Requests form on the booking page.

More Policies

No pets and no service animals are allowed at this property.

About Capitalia Plaza Residences Reforma

Capitalia Plaza Residences Reforma Location
With a stay at Capitalia Plaza Residences Reforma, you'll be centrally located in Mexico City, within a 5-minute walk of Paseo de la Reforma and Monument to the Revolution. This condo is 0.6 mi (0.9 km) from Reforma 222 and 0.6 mi (1 km) from Alameda Central.

Capitalia Plaza Residences Reforma Facility and Service
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access.

Capitalia Plaza Residences Reforma Rooms
Make yourself at home in one of the 20 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Your bed comes with down comforters and premium bedding. 55-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and desks.

Room Type and Price

Mon, 03 Aug 2026 - Tue, 04 Aug 2026 (1 night)

1 Room, 1 Adult, 0 Children