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Others 1, Riu Palace Mexico - Adults Only - All Inclusive, Cozumel
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Riu Palace Mexico - Adults Only - All Inclusive

Cozumel, Quintana Roo

The Fun Awaits

Guests Like the Location
Guests Like the LocationThe location was rated 4.45 by the guests who stayed here.

Reviews

See all
4.5/5
GoodFrom 200 reviews
5.0/523 Mar 2026
Oscar
Great location
5.0/523 Mar 2026
Oscar
Great location
5.0/521 Mar 2026
Robin Dawn
This was our first stay at a Riu resort and first time we’ve vacationed in Playacar specifically. The location was great; the little village market, the small ruins that were in the area and the short walk to Playa del Carmen made it a fantastic location. It felt safe and was close to many amenities. The beach was beautiful and was walkable to Playa del Carmen as well. The resort did a great job of managing the beach and keeping on top of the sargassum, which was an ongoing effort. There was always plenty of seating on the beach. The food at the buffets was great in quality and variety. It was also a plus to be able to explore and have use of the many other Riu properties close-by. The service was really impressive too. The rooms were kept very clean and the waitstaff and lobby concierges were all extremely attentive, kind and helpful. Overall, we really enjoyed our stay. A couple of things we do think would make a future visit even better: the decor was a bit corporate/cold/dated. While they were well-appointed, the rooms felt a bit like they were out of the 1980’s with the purple colour palette and glass block and silver/black accents. It would be nice if the rooms took inspiration more from the traditional and natural textures/palette of the property to feel a bit more spa-like and reflective of the gorgeous landscape and rich history. The beds in our room were also extremely firm. Not a big complaint at all. Was a great trip overall and we are grateful for the memories.
5.0/521 Mar 2026
Robin Dawn
This was our first stay at a Riu resort and first time we’ve vacationed in Playacar specifically. The location was great; the little village market, the small ruins that were in the area and the short walk to Playa del Carmen made it a fantastic location. It felt safe and was close to many amenities. The beach was beautiful and was walkable to Playa del Carmen as well. The resort did a great job of managing the beach and keeping on top of the sargassum, which was an ongoing effort. There was always plenty of seating on the beach. The food at the buffets was great in quality and variety. It was also a plus to be able to explore and have use of the many other Riu properties close-by. The service was really impressive too. The rooms were kept very clean and the waitstaff and lobby concierges were all extremely attentive, kind and helpful. Overall, we really enjoyed our stay. A couple of things we do think would make a future visit even better: the decor was a bit corporate/cold/dated. While they were well-appointed, the rooms felt a bit like they were out of the 1980’s with the purple colour palette and glass block and silver/black accents. It would be nice if the rooms took inspiration more from the traditional and natural textures/palette of the property to feel a bit more spa-like and reflective of the gorgeous landscape and rich history. The beds in our room were also extremely firm. Not a big complaint at all. Was a great trip overall and we are grateful for the memories.
5.0/514 Mar 2026
Maria • Family Trip
Perfect
5.0/514 Mar 2026
Maria • Family Trip
Perfect
5.0/511 Mar 2026
Yunzheng • Trip with Friends
Some of the specialty restaurants were a bummer but the main buffet restaurant Don Julian alone would bring me back. A plethora of options that were different every night we were there. Very friendly and helpful staff. The pools were a bit small but enough. Hetting drinks was very quick; did not have to wait more than 2 minutes any time.
5.0/511 Mar 2026
Yunzheng • Trip with Friends
Some of the specialty restaurants were a bummer but the main buffet restaurant Don Julian alone would bring me back. A plethora of options that were different every night we were there. Very friendly and helpful staff. The pools were a bit small but enough. Hetting drinks was very quick; did not have to wait more than 2 minutes any time.
5.0/59 Mar 2026
jason • Couple Trip
Had a very great time
5.0/59 Mar 2026
jason • Couple Trip
Had a very great time
5.0/58 Mar 2026
Yelena • Family Trip
We had the greatest family vacation! Wonderful hotel and services as well. Very friendly and accommodating staff. Manager of the Hotel - I saw her every day and night on the floor. Good job! Thank you.
5.0/58 Mar 2026
Yelena • Family Trip
We had the greatest family vacation! Wonderful hotel and services as well. Very friendly and accommodating staff. Manager of the Hotel - I saw her every day and night on the floor. Good job! Thank you.
5.0/523 Feb 2026
Juan • Family Trip
Staff was very courteous and helpful from cleaning staff to serving staff everyone was great!!! Me and my family really enjoyed
5.0/523 Feb 2026
Juan • Family Trip
Staff was very courteous and helpful from cleaning staff to serving staff everyone was great!!! Me and my family really enjoyed
5.0/515 Feb 2026
Daniel Salazar • Couple Trip
Lil dated inside the rooms, and some interesting colors like purple everywhere
5.0/515 Feb 2026
Daniel Salazar • Couple Trip
Lil dated inside the rooms, and some interesting colors like purple everywhere
5.0/58 Feb 2026
Gregory
A little out dated. Food was great staff was great
5.0/58 Feb 2026
Gregory
A little out dated. Food was great staff was great
5.0/51 Feb 2026
Tiffany • Family Trip
Staff was exceptional! Probably the best buffet food we have had at an all inclusive. Will definitely be back!
5.0/51 Feb 2026
Tiffany • Family Trip
Staff was exceptional! Probably the best buffet food we have had at an all inclusive. Will definitely be back!

Location

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Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, MX
All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Check-in Procedure
Check-in3:00 PM-11:30 PM
Check-out12:00

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

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Want to check in early? Fill out the Special Requests form on the booking page.

More Policies
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
  • Guests under 18 years old are not permitted at this adults-only property.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • A car is not required for transportation to and from this property.

About Riu Palace Mexico - Adults Only - All Inclusive

Riu Palace Mexico - Adults Only - All Inclusive Location
With a stay at Riu Palace Mexico - Adults Only - All Inclusive in Playa del Carmen (Playacar), you'll be a 1-minute drive from Playacar Beach and 6 minutes from Quinta Avenida. This all-inclusive property is 1.9 mi (3.1 km) from Playa del Carmen Main Beach and 4.6 mi (7.4 km) from Xplor Theme Park.

Riu Palace Mexico - Adults Only - All Inclusive Facility and Service
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, which include 5 outdoor pools, a health club, and a steam room. This Art Deco property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.

Riu Palace Mexico - Adults Only - All Inclusive Rooms
Make yourself at home in one of the 434 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.

Restaurant and Cafe
Grab a bite at Don Julian, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.

Important Information
The property will be renovating from May 4 2026 to September 19 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • One of the swimming pools
  • Bar/lounge
  • Elevator
  • Exterior
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
  • Sauna
  • Spa
  • Hot tub
  • Tennis courts
During renovations, the property will make every effort to minimize noise and disturbance.

Room Type and Price

Sun, 16 Aug 2026 - Mon, 17 Aug 2026 (1 night)
1 Room, 1 Adult, 0 Children