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Hotel>Zhejiang>Hangzhou>Shangcheng>Sofitel Hangzhou Westlake
Others 1, Sofitel Hangzhou Westlake, Hangzhou
Food & Drinks 2, Sofitel Hangzhou Westlake, Hangzhou
Bedroom 3, Sofitel Hangzhou Westlake, Hangzhou
Others 4, Sofitel Hangzhou Westlake, Hangzhou
Bathroom 5, Sofitel Hangzhou Westlake, Hangzhou
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General Info
Reviews
Location
Accommodation Rules
About
Hotel

Sofitel Hangzhou Westlake

Shangcheng, Hangzhou

The Fun Awaits

Perfect for nature lovers
Perfect for nature loversOnly 1 km to Liulang Wenying Park and 1.2 km to West Lake
Tourist attractions nearby
Tourist attractions nearbyOnly 789 m to Xihu Tiandi
Comfy place to relax and recharge
Comfy place to relax and rechargePamper yourself with a sauna and a hair salon.
Dining service available
Dining service availableNo need to go out for meals! This accommodation provides a restaurant.
Near shopping centers
Near shopping centersOnly 262 m to Westlake Yintai Shopping Mall and 1.3 km to Wushan Night Market
Nice location! Near public transport
Nice location! Near public transportOnly 396 m to Ding'an Road Station and 1.4 km to Longxiangqiao Station
Near healthcare facilities
Near healthcare facilitiesOnly 1.3 km to Zhejiang University First Affiliated Hospital
Suitable for your business trip
Suitable for your business tripStay productive with business facilities.

Reviews

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4.4/5
GoodFrom 152 reviews
5.0/525 Apr 2026
Maristela
I chose the hotel for the location and views. It is situated on the corner of the West Lake, at walking distance to both upscale and local markets and served by underground stations. The front rooms have large windows with lateral view of the lake promenade (ask for a room on the left wing for more scenic views). This was a last minute work & leisure trip with not much preparation. All the staff was very attentive and helpful but concierge Tim stood out, suggesting and booking tours and entertainment to fit my schedule.
5.0/523 Apr 2026
Mario • Solo Trip
Muy amables todo el mundo! Los conserjes oendientes de todo.
5.0/59 Apr 2026
NANDAN • Family Trip
An excellent choice if you're visiting Hangzhou — the hotel's proximity to West Lake is one of its biggest highlights. After dinner, we found ourselves taking long, leisurely walks along the lake, which was absolutely lovely. We had a corner room facing the lake, and the view made it even more special. The rooms were clean, well-maintained, and comfortable throughout our stay. What really stood out was the staff. We arrived late at night and they went out of their way to help us with a charger adapter and extra bottles of water — no fuss at all. This was during the Qingming Festival, so the hotel was very busy, yet every single staff member remained cheerful and genuinely happy to assist. Highly recommend for both leisure and first-time visitors to Hangzhou!
5.0/523 Mar 2026
Doris
The hotel’s location is fantastic! So close to Westlake and the shopping malls, all within walking distance. Room was clean and the bathroom was nice. Wished the opening hours of the pool was earlier and not 11.30am.
5.0/510 Mar 2026
Peggy
The hotel is little bit old but the location and the staff are great. The room is clean and the breakfast is good too.
5.0/522 Feb 2026
zengqin
客房很整潔，但是早餐多樣性不夠，住的幾天都是一樣的。
5.0/516 Feb 2026
Martin • Solo Trip
Staff were all around very nice!
5.0/59 Jan 2026
Haery Suparto • Family Trip
Hotel bagus,lokasi strategis,dekat ke lake dan kota,banyak restoran di sekitar, ads supermarket dan apotik jg,best
5.0/53 Jan 2026
Robin • Solo Trip
Absolutely a beautiful place and an amazing stay! I traveled alone from USA, couldn’t ask for more! Directly across from West Lake! Amazing staff, food, hospitality and room!
5.0/52 Jan 2026
Djuwita jani widjaja • Family Trip
Hotel bagus,letak strategis,dekat ke lake dan dkt ke kota,sekitar banyak resto ,apotik dan supermarket
5.0/52 Jan 2026
Kelly
Spacious n convenient location. Have good transport service
5.0/526 Dec 2025
Wee Hong
Good service staff, environment, and location. One staff, Tim, provides absolutely good service to make sure we get our ride to our next destination smoothly.
5.0/522 Dec 2025
Margie • Family Trip
Nice checking in experience
5.0/521 Dec 2025
Fulco • Family Trip
Received a room upgrade and had a nice breakfast with my kid. Next to West Lake, so can’t beat the location. Swimming pool is small but we enjoyed it anyway. Nice views from the terrace on the 6th floor overseeing the lake. Overall, a great stay.
5.0/512 Dec 2025
Yuen Teng
I like the room as they really fulfill my request on high floor and upgrade my room.
5.0/51 Dec 2025
Kwok Wing • Solo Trip
Clean room! Polite staff!
5.0/523 Nov 2025
SANGHO
객실, 침구 다 깨끗하고 조식도 맛있어요
5.0/523 Nov 2025
Celine
Very clean room, cleaning staff (
5.0/516 Oct 2025
Abraham
Alojamiento en muy buen estado, céntrico y personal cualificado.
5.0/524 Sep 2025
ana isabel • Couple Trip
El hotel está muy bien situado. Nos mejoraron la habitación a una júnior suite, así que fue perfecto

Popular Facilities

Swimming Pool
Swimming Pool
WiFi
WiFi
Fitness Center
Fitness Center
AC
AC
Spa
Spa
24-hour Front Desk
24-hour Front Desk
Elevator
Elevator
Restaurant
Restaurant
Luggage Storage
Luggage Storage
Accessible Facilities
Accessible Facilities
Meeting Facilities
Meeting Facilities

Sports & Recreation

1
Fitness Facilities

Public Facilities

5
Air Conditioning
Elevator/Lift
Public WiFi
Restaurant
Swimming Pool

Hotel Services

10
Luggage Storage
Tours
Express Check-in
24-hour Front Desk
Porter/Bellhop
Laundry Service/Dry Cleaning
Express Check-out
Hotel Safe
Concierge Services
Currency Exchange

Other Facilities

3
Bar/Lounge
Fax
Security

Business Facilities

4
Meeting Rooms
Ballroom
Gift Shops or Newsstand
Projector

Health & Beauty

4
Spa
Hair Salon
Massage
Sauna

Accesibility

2
Accessibility Equipment
Wheelchair Accessible

Hotel Policy

1
Non Smoking

In-room Facilities

1
Shower

Transportation

1
Tours/Ticket Assistance

Connectivity

1
Free WiFi

Location

See maps
333 West Lake Avenue Zhejiang Province 333 Westlake Avenue, Shangcheng, 310002
All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Announcement

Children at the Sofitel

The Sofitel does not charge children under 12 years of age if they are staying in a room occupied by parents and using the existing bedding. This is limited to one child per family, however, and additional fees will be charged should parents require a rollaway bed or cot.

For children 3 years and below, breakfast is complimentary. For children between the ages of 3 and 12 breakfast is charged but at a special children’s rate, while those above 12 years of age are charged the same rate as an adult.
Save waste, for a better today and a brighter tomorrow. We recommend you bring your own toiletries: As part of Accor’s Planet 21 commitment and in accordance with the recently published government policy, effective from December 31, 2019, hotels in Hangzhou will no longer pro-actively provide single-use products such as shampoo, conditioner, body lotion, toothbrush, comb, cotton buds etc. If you would like to receive these items, please contact hotel for Guest Service and make your request.
The Spa is currently unavailable. In the event of the Club Lounge being closed, reservations including club benefits may be enjoyed at the Lobby Bar on the first floor. Thank you for your understanding.
The swimming pool is available year-round. Guests may use the pool between 12:00 to 20:00 daily.
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Check-in Procedure
Check-in14:00-23:59
Check-out12:00

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Disposable personal items, such as toothbrush, toothpaste, comb, soap, shampoo, and slippers, are available on request.

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. This property’s spa will not be available until further notice.

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Want to check in early? Fill out the Special Requests form on the booking page.

More Policies

Children

Guests of all ages are welcome to stay.

Children ages 12 years old and above will be considered as adults.

Please make sure that the children’s age is consistent with the information listed on your booking details. Otherwise, you may have to pay additional fees upon check-in.


Deposit

Guests no need to pay a deposit at check-in.


Age

Guests of all ages are welcome to stay.


Breakfast

Breakfast is available from 06:00 - 10:00 local time.


Pets

No pets allowed.


Smoking

No smoking room.


Alcohol

Alcohol drinks allowed.


About Sofitel Hangzhou Westlake

Sofitel Hangzhou Westlake is ideally located in the city centre, next to the famous "West Lake", five minutes walk from Metro Line 1, 10 minutes by car to Hangzhou City Railway Station, 30 minutes to East Railway Station, and 40 minutes to Hangzhou Xiaoshan International Airport. Notice: In the event of Club Lounge closure, Club benefits serve at Lobby Bar.

Room Type and Price

Sat, 01 Aug 2026 - Sun, 02 Aug 2026 (1 night)
1 Room, 1 Adult, 0 Children