The St Regis in Shenzhen is a great place to stay, the service is excellent, the food is great, specially the breakfast is one of the better I have had actually.
Only thing that stops me from giving this top marks is that the hotel seems to greet all Bonvoy members with the same excuse when not providing upgrades, that the rooms are not cleaned yet, having read the reviews this seems to be a standard response as there are at least 10 reviews mentioning the same thing.
It’s a shame really that they would do this because everything else at this hotel is really top of the line. I hope this can fixed until our next stop there next month because that would really make a big difference if they would act like for example the Ritz Carlton who upgrades us every single time without question and everything is ready when we arrive etc.
But will for sure give St Regis another chance to earn their top marks as we have selected them for our next trip to Sanya, really looking forward to this and hope the stay will be as good and that the upgrades are worked out properly.