My family and I stayed in a 2-bedroom suite with a wonderful view of the ski slopes. Aside from the great food and facilities, the hotel staff and level of customer service here is amazing! We had left our reserved train tickets in our room when we checked out and only realised this when we arrived at the train station. To this day, I still can't believe that without us asking, our hotel room cleaner had found our tickets and the hotel speedily arranged for a staff (Fujii-san) who found us on the platform just before our train arrived, and handed us our tickets. No matter how hard we tried, he would not accept a tip for his trouble. We would highly recommend this hotel, and look forward to returning soon ourselves. Thank you Naspa New Otani for a fantastic and memorable holiday!