Emerald Puteri Hotel

BAKAR ARANG, Kuala Muda

Review

Tripadvisor

Dari 27 review

Review yang paling membantu

268harvins

10 Des 2019 - Bisnis

My staff has always been a regular client for this hotel. But this time around it was a huge huge disappointment. Approximately on the 28th of November 2019, my staff checked in for a week. On that particular day, she experienced a horrific situation. The night before at approximately 1.30am, the door bell rang twice. Out of fear, she remained silent till the door bell went off. Then at approximately 6pm, my staff called the house keeping to clean the room. Whilst the house keeper was in the room, an unknown man came barging in the room and proclaimed as the house keeper and shouted "housekeeping!". And the REAL housekeeper and my staff was shocked. And that man ran away!!... How horrible is that? What if something would have happened to my staff??? My staff immediately contacted the front desk and the "real" housekeeper said that "oh i thought its your friend" in malay language. My staff explained that even at 1.30am there was someone who rang the door bell. They replied "oh theres a mistake on your doorbell". REALLY????? This hotel is just outrageously horrible. We urged our staff to lodge a police report. But to keep things calmer she said lets let it go as it serves no purpose. She immediately checkout and got her husband to pick her up. The management of the hotel called the security in to check the floors and what about CCTV? not functional?? This is totally unacceptable. The manager furthermore, offered to take my staff out for dinner the next she comes. Bribery in place??? Im sorry but the next that this happens. I shall call the police instead. Cause the management is utter irrresponsible and THIS HOTEL IS UNSAFE FOR WOMEN!

725mariahi

25 Mei 2019 - Bisnis

I have no complains...nice big clean spacious room for the price paid...thanks to Agoda. Right smack in town with easy walking access to food outlets.. I arrived lil' bit early about 11.30am and they checked me in with no hassle.. Pleasant stay even thou on a 1 night business trip And...what i like most is workable friendly staff...right from the doorman to the manager..

ben8401

29 Mei 2020 - Bisnis

nearer to sungai petani toll. nice decent hotel.friendly customer service. rooms were clean. nearer to town & shops.got KFC within walking distance. strategically situated near to town with many shops nearby.

dharroshan

14 Jan 2020 - Bisnis

Excellent location, surrounded with Parkson shopping mall, many different type food outlets and restaurants. Nice friendly staff. However the hotel is very old and poorly maintained. Quality of breakfast needs attention. Rooms looks so depressing

AlexIndonesia

22 Jun 2017 - Bisnis

Hotelnya mungkin bukan hotel kekinian, terkesan hotel tua dengan cat minyak warna pink muda didalam kamar 😍 house keeping yang ramah dan sangat membantu. Walaupun ini hotel pertama yang saya kunjungi TV dalam kamar tidak bisa dihidupkan 😆 Kehadiran saya disini dalam rangka buka puasa bersama dari FBS Indonesia dan FBS Kedah yang dihadiri keluarga Kerajaan dan tamu VIP kerajaan lainnya. Pihak hotel sangat cekatan dalam melayani dan sangat maksimal. Terima Kasih atas Service nya yang sangat memuaskan!