I booked Fuller Hotel from booking.com while im in Alor Setar Kedah for a few days trip. How regret and upset i felt soon i reached at the lobby.
Lobby was small and theres 2 receptionist at the table sitting like a prince and princess. No smile ( oh wearing mask - but you can smile with your eyes), not even a words , hi , hello or welcome to Fuller Hotel!!!
So i went to the princess table her, maybe he name of Fifie, to check in.
She/ he maybe, was showing her arrogant behavior towards me, when I ask hi, you dont say hi to your guest, she just rolled up her / his eyes and straight away asked me
‘You ada booking?” Not even address me as Ms, Madam or , use the words please , may I know..
Then, “ IC card!” 🙁, so I gave her my National ID, she/he took it , not even say thank you
When i asked her/him about restaurant, or other facilities , the answer will be “NO”, NO... and finally she /he said “this is budget hotel!!!” Almost shouting at me...
And the unpleasant attitude, behavior continues .. not once she said thank you when i handover cards and money for the check in process. What an arrogant, rude attitude this person has towards guests
Fuller hotel you only spoilt your reputation by having non trained staff to be at the counter , representing your hotel.. this FIFIe, she/he is not an asset she/he a liability to your hotel. Its a hospitality industry, budget hotel, 3 stars, 4 stars , 5 stars or 6 stars or 1000000 stars properties all only have 1 culture, hospitality culture, smile and greet , talk and having a right attitude. This FIFie , Omg! Her/ his attitude only will bring shame to your name.