I booked a unit from agoda for Thaipusam 2019 (3 days 2 nights). No news or email confirmation other than during booking confirmation from Agoda. On the day 1, I called the number from Agoda confirmation asking for an early check in. But was told no till 3pm. So i decided to go later.. i went to the location about 8pm instead. The security refused to give us access to the premise, instead asked to contact the agent. I contacted the agent, I was told by the agent that there is a change of venue. I noticed a banner that reads "On 6 December 2018, the High Court of Penang granted an interim order against homestay activities at H-Residence Condominium. No Homestay activities are allowed at H-Residence. Any person in breach of the order will be liable for contempt of the court." displayed. I felt really cheated!!. I was told to go to Rainbow Paradise Hotel instead. I had no choice follow, went over to Rainbow Paradise Hotel, was asked to proceed to 10th floor, someone was waiting outside the lift to hand me over a keycard to 25th floor. The room was terrible looking, the ceiling had leaking holes. No ceiling fan. only with an old aircond that blows hot air. had to leave the balcony sliding door open for air throughout the stay. Calls to change room were not entertained. Terrible experience with family. Kids find it as the worst holiday ever!..