Sand & Sandals Desaru Beach Resort & Spa, Kota Tinggi
Sand & Sandals Desaru Beach Resort & Spa, Kota Tinggi
Sand & Sandals Desaru Beach Resort & Spa, Kota Tinggi
Sand & Sandals Desaru Beach Resort & Spa, Kota Tinggi
Sand & Sandals Desaru Beach Resort & Spa, Kota Tinggi
+ 20 lainnya
Resort

Sand & Sandals Desaru Beach Resort & Spa

PENAWAR, Kota Tinggi

Review

Tripadvisor
Dari 259 review
Review yang paling membantu
naza69
30 Mar 2021
spent a night last friday with my family of 4. both of my sons enjoyed the surrounding, might be it was a long overdue holiday trip due to MCO. Contrary with previous claims I have read, the check in process was a smooth sailing ones, although I do assume that the timing of our trip (Friday - Saturday) did play a role. Yet our request for additional bed was not met as immediate as per desire. Surrounding area was not as breathtaking as per imagine. But it still bring necessary enjoyment to all of us. Sand area was pristine, beach was equipped with warning signs, outdoor pool do serve it propose, but still have a lot of work need to be done. There will be renovation in progress I do think of, and after the completion of initiatives I dare to say that it will be be fabulous. Room condition is less than satisfactory, there were stains at the floor and there were noticeable sign of wear and tear on some of fittings. What I can suggest that they should fit a sand trap device / floor mat due to the fact that it will be problems arise if there were none, as per current arrangement. Hopefully with the industry is still on a mend, after considerable time and waves of visitors, the establishment will be equipped with necessary resources in which will be then restore to its former glory
Sharadzra
29 Mar 2021 - Keluarga
Start que for checkin at 3pm until 7pm..reach at the counter they told room not yet ready and only available at 9pm...@#$%$&@?#&.... Bad hotel management Staff with red hair POOR PR Hotel dirty Hotel lobby very stuffy Please dont go to this hotel... Worst experience ever... Thanks to agoda refund our money back and give us cash voucher.
syahmiy2015
20 Mar 2021
the room is new. seriously new until you can smell the cement, plaster and stinky dust. once you stepped in, your foot will swipe the inches of dust. then your kids will start to sneeze. it was spacious than your average deluxe room, but complement it with the dust. the floor, the sofa, doorknob, the wall, the toilet with foot/hand mark of plaster visible, literally everywhere. we need to call them until 3 times for someone to come and clean it. when they actually came, they brought a mop, and used the water tap without floor cleaner. one sweep, and they left. we were really shocked. second day, breakfast is to be delivered to your room. they offerred 7am, 8am or 9 am timing. we chose 7 am breakfast so we can go down to beach early. but it was so slow, we waited more than one hour, called them twice, and went down to the restaurant asking for the breakfast ourselves. luckily they were able to send the food at pool side. so finally when we went down to the beach, the sun was already scorching hot. the beach is ok, clean and little bit steep. the pool is big. but not properly maintained. it was dirty, when you dive in, you can see dry leaves, dust, rocks, even a branch of dead tree. check out was the most terrible. three long lanes, and super hot with no fan. this is the worst check out experience we ever had in our life. so, very bad experience. i think they are not ready for peak season after long break of MCO. wont come again, wont suggest to anyone.
nicina
27 Apr 2021
Stayed for 3D2N and upon check in we were offered with free room upgrade to Premium Deluxe with Private Garden. Yahh, thanks!! We have our own private garden with swing and our room was close and facing the beach. The room was spacious. The landscape was nice, a lot of instagrammable port! Easy parking and easy to find nearby eateries as well. Tried their spa service... the spa was nicely placed next to the pool and beach, and we can see the beach from inside the spa room, but the massage was so-so.
ShamefulHotel
02 Apr 2021 - Keluarga
My family stayed here recently and first and foremost when we checked in, the room was really dirty and floor was dusty...Their excuse was understaffed.. fine we understood as pandemic had cause massive impact on hotel line..but after that they charged us accordingly for extra 2 adults (which 1 of us are only 8 years old!!!) at rm200 by staff named zekry..IF YOU ARE TO CHARGE EXTRA RM200, PLEASE PROVIDE THE ADDITIONAL BED WITH BREAKFAST AND ADDITIONAL BREAKFAST FOR CHILD WHICH I FOUND OUT ADDITIONAL BREAKFAST AND BED DOES ONLY COST RM120 AND ADD ON ANOTHER BREAKFAST IS RM45..I hate to inform this but i work in hotel line too and we were taught to give solution without making our guest unsatisfied.. Why wouldnt you suggest the solution above instead of simply charging extra rm200? Well my dad and friends planned to have teambuilding and company retreat trip with his group from Petronas Pengerang but because of this disappointing trip, they decided to try other hotel. Incompetence makes you lose business, hospitality that creates an environment for customer satisfactory is lacking here. Disappointing for such rate charges but incapable staffing. I would not keep such staff which handles situation as he is as that is not hospitality standard but a way to lose repeating business. Its a shame for hospitality group to have such service standard. Very poor attitude!!
Lokasi
Bandar Penawar
maps
1
Malam

Tentang Akomodasi

Waktu check-in & check-out
Waktu check-in:
3 PM
Waktu check-out:
noon
Mau check-in lebih awal? Atur waktu check-in dengan pihak akomodasi.

Kebijakan

Deskripsi

FAQ
Di mana alamat Sand & Sandals Desaru Beach Resort & Spa?
Sand & Sandals Desaru Beach Resort & Spa beralamat di Bandar Penawar
Pukul berapa waktu check-in & check-out di Sand & Sandals Desaru Beach Resort & Spa?
Waktu untuk check-in di Sand & Sandals Desaru Beach Resort & Spa adalah mulai dari pukul 3 PM dan waktu check-out paling lambat pukul noon
Apa saja fasilitas yang tersedia di Sand & Sandals Desaru Beach Resort & Spa?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • Kolam Renang
  • Wifi
  • Parkir
  • Restoran
  • Resepsionis 24 Jam
Apakah di Sand & Sandals Desaru Beach Resort & Spa tersedia fasilitas kolam renang?
Ya, di Sand & Sandals Desaru Beach Resort & Spa tersedia kolam renang yang bisa kamu gunakan.
Fasilitas
Fasilitas Populer
Kolam Renang
Wifi
Parkir
Restoran
Resepsionis 24 Jam
Spa
Lift
Fasilitas Rapat
Olahraga, Spa & Rekreasi
Meja pingpong
Dart
Ruang perawatan spa
Karaoke
Ski air
Jet ski
Fasilitas gym
Bowling
Tenis
Kolam renang outdoor
Lapangan golf di dalam properti
Taman
Di pantai pribadi
Ruang game
Kolam renang anak
Spa layanan lengkap
Memancing
Hewan Peliharaan
Hewan peliharaan dibolehkan
Fasilitas Anak
Area bermain anak-anak
Penitipan bayi atau anak
Klub anak (gratis)
Area bermain anak-anak
Klub anak
 

Review

Oops, belum ada review nih
Ayo menginap di akomodasi ini dan kasih tahu pengalamanmu dengan menulis review.
3.0
Dari 259 review
Kebersihan
3.5
Kamar
4.0
Lokasi
3.5
Layanan
3.5
Nilai
3.0
Pasangan
42
Keluarga
147
Wisata sendiri
3
Berlibur dengan teman
25
Bisnis
16
naza69
30 Mar 2021 -
spent a night last friday with my family of 4. both of my sons enjoyed the surrounding, might be it was a long overdue holiday trip due to MCO. Contrary with previous claims I have read, the check in process was a smooth sailing ones, although I do assume that the timing of our trip (Friday - Saturday) did play a role. Yet our request for additional bed was not met as immediate as per desire. Surrounding area was not as breathtaking as per imagine. But it still bring necessary enjoyment to all of us. Sand area was pristine, beach was equipped with warning signs, outdoor pool do serve it propose, but still have a lot of work need to be done. There will be renovation in progress I do think of, and after the completion of initiatives I dare to say that it will be be fabulous. Room condition is less than satisfactory, there were stains at the floor and there were noticeable sign of wear and tear on some of fittings. What I can suggest that they should fit a sand trap device / floor mat due to the fact that it will be problems arise if there were none, as per current arrangement. Hopefully with the industry is still on a mend, after considerable time and waves of visitors, the establishment will be equipped with necessary resources in which will be then restore to its former glory
Sharadzra
29 Mar 2021 - Keluarga
Start que for checkin at 3pm until 7pm..reach at the counter they told room not yet ready and only available at 9pm...@#$%$&@?#&.... Bad hotel management Staff with red hair POOR PR Hotel dirty Hotel lobby very stuffy Please dont go to this hotel... Worst experience ever... Thanks to agoda refund our money back and give us cash voucher.
syahmiy2015
20 Mar 2021 -
the room is new. seriously new until you can smell the cement, plaster and stinky dust. once you stepped in, your foot will swipe the inches of dust. then your kids will start to sneeze. it was spacious than your average deluxe room, but complement it with the dust. the floor, the sofa, doorknob, the wall, the toilet with foot/hand mark of plaster visible, literally everywhere. we need to call them until 3 times for someone to come and clean it. when they actually came, they brought a mop, and used the water tap without floor cleaner. one sweep, and they left. we were really shocked. second day, breakfast is to be delivered to your room. they offerred 7am, 8am or 9 am timing. we chose 7 am breakfast so we can go down to beach early. but it was so slow, we waited more than one hour, called them twice, and went down to the restaurant asking for the breakfast ourselves. luckily they were able to send the food at pool side. so finally when we went down to the beach, the sun was already scorching hot. the beach is ok, clean and little bit steep. the pool is big. but not properly maintained. it was dirty, when you dive in, you can see dry leaves, dust, rocks, even a branch of dead tree. check out was the most terrible. three long lanes, and super hot with no fan. this is the worst check out experience we ever had in our life. so, very bad experience. i think they are not ready for peak season after long break of MCO. wont come again, wont suggest to anyone.
nicina
27 Apr 2021 -
Stayed for 3D2N and upon check in we were offered with free room upgrade to Premium Deluxe with Private Garden. Yahh, thanks!! We have our own private garden with swing and our room was close and facing the beach. The room was spacious. The landscape was nice, a lot of instagrammable port! Easy parking and easy to find nearby eateries as well. Tried their spa service... the spa was nicely placed next to the pool and beach, and we can see the beach from inside the spa room, but the massage was so-so.
ShamefulHotel
02 Apr 2021 - Keluarga
My family stayed here recently and first and foremost when we checked in, the room was really dirty and floor was dusty...Their excuse was understaffed.. fine we understood as pandemic had cause massive impact on hotel line..but after that they charged us accordingly for extra 2 adults (which 1 of us are only 8 years old!!!) at rm200 by staff named zekry..IF YOU ARE TO CHARGE EXTRA RM200, PLEASE PROVIDE THE ADDITIONAL BED WITH BREAKFAST AND ADDITIONAL BREAKFAST FOR CHILD WHICH I FOUND OUT ADDITIONAL BREAKFAST AND BED DOES ONLY COST RM120 AND ADD ON ANOTHER BREAKFAST IS RM45..I hate to inform this but i work in hotel line too and we were taught to give solution without making our guest unsatisfied.. Why wouldnt you suggest the solution above instead of simply charging extra rm200? Well my dad and friends planned to have teambuilding and company retreat trip with his group from Petronas Pengerang but because of this disappointing trip, they decided to try other hotel. Incompetence makes you lose business, hospitality that creates an environment for customer satisfactory is lacking here. Disappointing for such rate charges but incapable staffing. I would not keep such staff which handles situation as he is as that is not hospitality standard but a way to lose repeating business. Its a shame for hospitality group to have such service standard. Very poor attitude!!
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