Guests are required to make a reservation at least 1 day prior to the check-in date for the package room types.
Premium double and Suite double rooms has different views for each room, each floor. Not all rooms have ocean views and Refunds does not apply.
- Legally designated dangerous dogs, puppies under 3 months old, and any aggressive breeds are strictly not allowed to stay or use the services.
- Pets must be free from any infectious diseases. Only dogs that have completed the 5 core vaccinations and a rabies vaccination within the last 2 years are allowed.
- When moving inside the hotel, the owner must carry the dog or use a carrier/kennel.
- A manner belt/diaper is required for dogs in guest rooms and all indoor hotel areas.
- If in-room staff service is needed, for safety reasons the dog must be kept inside a carrier/kennel or secured with a fixed leash (2 meters).
- The hotel and staff are not responsible for accidents or a pet going missing due to the owner’s negligence.
- Dogs showing excessive barking or aggression may be evicted without a refund.
- If a dog soils the hotel bedding, a laundry fee will be charged (Bedding: KRW 30,000 / Mattress: KRW 100,000).
- If any damage occurs to hotel items, wallpaper, fixtures, etc., repair costs will be charged accordingly.
[Breakfast Information]
- Location: CIELO Restaurant, 26th floor
- Hours: 07:00 AM – 10:30 AM (Last entry: 10:00 AM)
- Price: Weekdays (Mon–Fri) Ages 14+ / Adults: KRW 18,000 (pre-booking), KRW 25,000 (pay on-site) / Children (37 months–13 years): KRW 18,000 / Infants (up to 36 months): Free Weekends (Sat–Sun) Ages 14+ / Adults: KRW 22,000 (pre-booking), KRW 25,000 (pay on-site) / Children (37 months–13 years): KRW 20,000 / Infants (up to 36 months): Free
- Type: Buffet (If there are 20 or more diners, a buffet is provided; for fewer than 20 diners, set/à la carte items will be provided.)
- For breakfast pre-booking, please contact the hotel reservation desk (051-743-0003). (Available until 6:00 PM one day prior to the check-in date.)
- Dogs are not allowed in the 26th-floor breakfast restaurant; however, pet snacks are available for take-out during breakfast hours.
- During holidays/peak seasons and weekends, reservations and access may be limited if the restaurant is fully booked due to capacity restrictions.
- Breakfast package products are based on 2 persons. For 3 guests, an additional breakfast fee for 1 person can be paid on-site.
[Notes for Pet-Friendly Rooms]
- Pet-friendly rooms are operated separately, and pets are strictly not allowed in standard (non-pet) rooms.
- If you book a standard room and bring a pet, your stay may be refused, and any cancellation/refund due to this will not be permitted. Please make sure to check before booking and staying.
- Pet-friendly rooms are assigned to dedicated floors (4th–5th floors): City View.
- Eligible pets: One domesticated small dog weighing 10 kg or less is allowed per room.
- If more than one dog stays, an extra charge of KRW 30,000 per additional dog will apply.
- Only dogs are allowed. Other animals, including cats, are not allowed.
- If additional dogs are found without prior notice, an extra charge of KRW 50,000 per dog will be applied. Please contact the hotel reservation desk in advance (051-743-0003).
- If you need to go out, please take your dog with you whenever possible.
- If the dog is left alone in the room and serious complaints occur due to barking noise, you may be asked to check out without any room refund. In such cases, please use the dog lounge on the 3rd floor (paid facility/leased shop).
- Pet amenities may differ by room, and it is not possible to pre-assign a specific room in advance.
- When booking a pet-friendly room, please provide the dog’s breed and weight.
- Please make sure to collect and dispose of any pet waste before check-out. If not, an additional cleaning fee (KRW 50,000) will be charged. (Collecting pet waste is a basic pet etiquette and an obligation stated under Article 13 of the Animal Protection Act.)
[Notice]:
If bringing a pet, please make sure to book under the [Pet] room type. Parking: Tower parking, KRW 10,000 per night (one vehicle per room).
For guests staying 2 nights or more, in-room refresh cleaning for occupied rooms is carried out between 15:00–17:00. (Requests for occupied-room cleaning after 17:00 cannot be accommodated.)
Upon check-in, all guests must present a guarantee card (credit card or debit card) to cover any in-room smoking, damage, or loss. (If not presented, check-in will not be permitted and refunds are strictly not possible.)
[Deposit Policy]:
A guarantee card may be requested at check-in. A penalty of KRW 300,000 will be charged if smoking is detected in the room, and KRW 10,000 will be charged for lost room keys.
[Ocean View Room Notice]:
The ocean view from ocean-view rooms varies depending on the room location and floor; refunds or room changes are not available for differences in view.
[Parking Information]
- Paid parking is available for 1 vehicle per room.
- Parking fee: KRW 10,000 (per night, per vehicle)
- Large vehicles such as Carnival, large imported SUVs, and Bonggo trucks must use the outdoor parking lot (eligible vehicle types will be confirmed by the parking staff on the check-in day).
- Accessible parking: 6 spaces available in the underground parking lot.
- Tower parking available; parking fee: KRW 10,000 (per night, per vehicle)
- Payment is made at the parking lot upon check-out.
- When using the outdoor parking lot, additional fees may apply for entry/exit (re-entry).
- For detailed guidance, please visit the B1 parking area where staff will assist you.
- The Premier Ocean & Bubble room type will be sold as a Deluxe Ocean room during the winter season (Dec 15, 2025 – Mar 31, 2026) due to concerns about the outdoor bathtub freezing.
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