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Accommodation Rules

About

Hotel

The City Royal Resort Hotel

Nakawa Division, Kampala

The Fun Awaits

Suitable for your business tripStay productive with business facilities.

Reviews

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3.3/5

OkayFrom 20 reviews

5.0/516 Mar 2016

Morris • Couple Trip

Stayed on the fourth floor, no elevator. Breakfast was buffet, limited choices. Staff was very helpful. Door lock had to be repaired and safe lock had to be opened up and sink would not drain, but they fixed all these things soon after I complained. The safe is large enough for my laptop and the swimming pool was quiet, a few children from the hood was in it and the water a little murky but overall I think this hotel is underrated. I will return..

5.0/523 Oct 2015

Michael

A great location on the edge of the big city of Kamapala. There was lots of shopping at the mall across from the hotel, and the room was comfortable, quiet, and clean.

4.0/520 Jun 2016

Morris • Couple Trip

The Wifi sucks, the connection drops you constantly and the speed is very very slow, to the point that i stopped using it and went to my cell phone. It use to be faster, I been staying here off and on for three years. The wifi use to be good. I complained to the front desk about the wife but they did nothing. The large safe is good. The taxes here at this hotel are some of the most expensive in Kampala. more that some five star hotels. This hotel does have a breakfast, I have no idea why that isn't stated on hotels.com The swimming pool is private, unless they are having a wedding. But it does need to be kept cleaner, it shows signs of high levels of bacteria. Hotel bus boys are the best. Room service was good except slow. Menu is limited.

4.0/525 Aug 2015

Morris • Couple Trip

Was there two nights. Large room. Clean. Had shampoo, soap, no water in the fridge, no microwave, had a safe large enough for most laptops. Bed was kind size but hard, large bath tube, I had the executive suite. There is a swimming pool that is a little small and a little cloudy with bacteria but I did not get sick from it. The breakfast is ok, nothing great but it will get your through the day. No hidden expenses, no credit card required to be kept on file but they did copy my passport. Service was excellent.

4.0/511 Jul 2014

De Wet Swart

Will go their anytime again.

4.0/511 Jun 2014

Verified traveler

I stayed at City Royal Resort Hotel for two nights in March. It is closer to a budget hotel than a luxury chain. But if your expectations are right, you should be very pleasantly surprised. The hotel is outside of the central district, but it is right across the street from a brand new, and upscale shopping mall that also has a Nakumatt, which can be useful if you need small things. The mall also has a bar and several restaurant - of which the Indian restaurant was particularly good, even if it was set in a food court-like situation. The rooms were a bit ill constructed, as has been my typical experience in Africa. Water pressure is light and there was no shower curtain in my room. But given the rates they charge, I was generally pleased. The room was mosquito free. To top it off, I stayed with City Royal over my birthday (and very far from home and family), and the staff very unexpectedly brought me a cake and sang me happy birthday! There was no way to eat it all on my room so I brought it down to reception and it was gratefully received.

4.0/54 Jun 2014

MBarton • Couple Trip

I am a USA physician, I am a platinum member of Delta Airlines. I fly a lot and all over the world. I stay at a lot of hotels monthly. Compared to USA hotels, this hotel, like most Uganda hotels are substandard but compared to other hotels in Uganda this one is about the average. Average, meaning, the hotel needs fixing up, things dont work that should work, etc.. If you choose to stay here then know that there is no gym, there is no microwave, there is a fridge, the internet works good and is reliable, there is a complimentary small buffet breakfast, the swimming pool is ok but is open to the public, I stayed on the side opposite the pool because they do have parties by the pool that is noisy at night. The beds are hard, almost as hard at the floor. Room service is slow and the food is average. Also, this hotel is used by the locals mostly, if you are white like I am you will be one of only a few there, not many whites stay here, I also add that, although I got a lot of staring at me no one was rude to me concerning my color or race. I paid $150 per day for the best room, I thought it was worth the money. I would stay here again. I fact I have stayed here four times now. However, I don't think I will stay here anymore because I want a gym and a softer bed

4.0/55 Feb 2014

MBarton • Couple Trip

The patron review was just above a 3 so I wasn't expecting a good hotel but to my surprise it was one of the best hotels I been to in all Africa. The pool was nice, the room service was nice, the room was very large and reasonable priced. No mosquitos in the room. Two drawbacks were, they didn't have a key for my room so I had to wait while they made me one and that took a whole day, also, there is no elevator so you have to do stairs and that is no fun if you are on the top floor. I would and probably will stay here again soon. PS. the breakfast was a buffet and it was ok, not great but not bad. There was a safe in the room.

4.0/54 Nov 2013

lars brunngren

Hotellet låg för långt från stan, annars ett bra och trevligt hotell.

4.0/523 Jul 2013

Rodrigue

Satisfait de mon séjour , et du petit déjeuner copieux agréablement servi par des hôtes respectueux et prévenants...

3.0/515 Jul 2014

Verified traveler

Nice comfortable hotel hidden up a dirt track 15 minutes by Boda from the centre. Great pool. Good food. Some staff really helpful and kind. Others sleepy and uncaring. WIFI just did not work. If it did, I would probably go back.

3.0/58 Mar 2014

Rüthemann • Couple Trip

Die 9 Nächte waren zufriedenstellend. Der Service war gut. Das Frühstück ebenfalls. Der Teppich müsste mal ausgetauscht werden wegen der vielen Schmutzflecken. Der Preis steht nicht im Verhältnis zur Qualität des Zimmers.

3.0/527 Feb 2014

cedric

Great location as it was close to the centre of the city yet far enought that it wasn't noisy around the place. Wish the pool was cleaner. Great Italian place within 5 minutes of the place.

3.0/55 Feb 2014

dzalcman

Very nice staff, but this hotel is not at all worth what I paid for it, compared to other past hotel stays in Kampala. While my room was spacious and sunny, the carpets were incredibly dirty, the bathroom had no hot water, poor lighting, and a bunch of little black moths living in the shower. Would definitely not go back.

3.0/531 Jan 2014

dzalcman

I hate to leave a negative review because the staff were all so amazingly sweet, but this hotel really wasn't worth what I paid for it. The room was spacious and pretty, with a nice view of the pool, but the internet was practically unusable, the carpet was VERY dirty, I couldn't get hot water for more than the first 30 seconds of each shower (and the shower itself was filled with these tiny black moths, ick). I've stayed in plenty of other budget hotels in Kampala that were, in most respects, much nicer. I will say that when I arrived and needed to go out and get a new battery + sim card for my phone, one of the employees very sweetly insisted on walking with me to the relevant stores and making sure everything was fairly priced. Also conveniently located next to large mall with a good cafe (Brood) and grocery store (Nakumatt). Otherwise, though, not much to recommend.

3.0/58 Oct 2013

Verified traveler

A fair hotel at a good price....... locally, but some may consider it expensive. Breakfast poor at best. Restaurant OK.

2.0/519 Dec 2019

Gerrit

The hotel is average in general, but it seriously needs some maintenance and updating to a more current look. Rooms are large and has all the usual. Strange though that there are no insect screens on the windows and there is hardly any place to work in the room. The service is good and friendly. The food in the restaurant is barely edible and I would definately give this a miss.

2.0/529 Jun 2014

Verified traveler

Should be ranked as a 2 star hotel.

1.0/519 Sep 2015

Gurmukh

I regret staying at this hotel. The reservation manager and the hotel manager made me sit at the reception for two hours just because they had not received a confirmation email from hotels.com about my booking. I had paid in full by my credit card online and despite of me showing them the payment confirmation I had with me, they didn't believe me. I kept requesting them to at least check me in and if in case they don't receive a confirmation, I can always get in touch with hotels.com and address the issue. But they didn't check me in until they got a confirmation from hotels.com. The staff is rude and lack empathy.

1.0/52 Jun 2014

Verified traveler

Hard beds. Lukewarm staff. DIRTY mosquito nets and blankets. Pretty sure this place is where I picked up scabies. Beware!

Popular Facilities

Swimming Pool

WiFi

Parking

tiket Green

Airport Transfer

24-hour Front Desk

Luggage Storage

Accessible Facilities

Meeting Facilities

Free Parking

Sports & Recreation

Waterskiing

Windsurfing

Kayak

Hiking

Sailing

Surfing

Garden

Cycling/Mountain Biking

Children's Pool

Public Facilities

Accessible Parking

Parking (Free)

Hotel Services

Luggage Storage

Newspaper Stand

Wedding Services

24-hour Front Desk

Porter/Bellhop

Laundry Service/Dry Cleaning

Hotel Safe

Food & Drinks

Continental Breakfast

Business Facilities

Meeting Rooms

Conference Center

Accesibility

Wheelchair Accessible

Info

No Elevators

In-room Facilities

Patio or terrace

Hotel Policy

Smoke-free Property

Transportation

Airport Transfer (Surcharge)

tiket Green

Connectivity

Free WiFi

Wired internet (Free)

Location

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View on maps

Plot 8- 10 Kataza Close 1, Bugolobi, P.O. Box 70214, Kampala, UG

Nearby Destinations

All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Check-in Procedure

Check-in12:00 PM

Check-out11:00

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Want to check in early? Fill out the Special Requests form on the booking page.

More Policies

Pool access available from 8 AM to 6:30 PM.
Children may not be eligible for complimentary breakfast.
Only registered guests are allowed in the guestrooms.
Cashless payment methods are available for all transactions.

About The City Royal Resort Hotel

The City Royal Resort Hotel Location
When you stay at The City Royal Resort Hotel in Kampala, you'll be in the business district, within a 5-minute drive of Uganda Golf Course and The Parliament of the Republic of Uganda. This hotel is 3.1 mi (5 km) from Embassy of Belgium and 3.2 mi (5.1 km) from Independence Monument.

The City Royal Resort Hotel Facility and Service
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and a television in a common area.

The City Royal Resort Hotel Rooms
Make yourself at home in one of the 40 air-conditioned rooms featuring fireplaces and flat-screen televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Rooms have private balconies. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and designer toiletries.

Restaurant and Cafe
Enjoy local and international cuisine at Pool, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary continental breakfast is included.

Room Type and Price

Thu, 20 Aug 2026 - Fri, 21 Aug 2026 (1 night)

1 Room, 1 Adult, 0 Children