Airlines Ticketing Guidelines and Policy

This section contains information regarding airline policies and regulations of flight tickets issued by airlines. You can check the terms and conditions for flying, as well as detailed information about refund, reschedule, or reroute policies. The information listed on this page is for reference only and can be changed at any time by the airline without prior notice. We will continue to provide the most updated information. However, t-mates still need to find out as much detail as possible about the policies of the airline before purchasing flight tickets, scheduling your flights, and so on.

COVID-19 Infopage Terms & Conditions

The occurrence of the COVID-19 pandemic in various parts of the world has caused concern and attention, including the government and tourism businesses. As an online travel agent who wants to always prioritize t-mates needs and safety, tiket.com provides information related to the COVID-19 pandemic, area restrictions, travel regulations, etc. through this infopage taken from a variety of trusted sources.

The information on this infopage is made only for reference and cannot be used as a full reference for traveling or purchasing products. t-mates are advised to do information search from sources made by the relevant authorities as well as carrying out the recommended health protocols and check COVID-19 status in the destination.

Additionally, regulations or terms related to tiket.com products purchased may be different from what is written on this infopage, because it refers to the policies of each provider and/or may change at any time without prior notice. This infopage only provides general information for the benefit of the reader and is not made to fulfill requests or interests of certain parties.

This infopage will continue to be updated by tiket.com. t-mates are advised to visit tiket.com application from time to time to be aware of such updates.

tiket.com is the sole proprietary for any information contained in this COVID-19 Infopage, therefore any use in general by any third party for whatsoever reason must obtain prior written approval from tiket.com.

General Requirement

Important

The terms and conditions informed on this page are fluctuative and are subject to change without prior notice.

The applicable policy will still follow the airline regulations when the request is submitted.

Due to the COVID-19 situation around the world, requests for airline passenger funds have increased significantly. Fund processing takes longer than usual.

tiket.com will continue to follow up until the refund process from the airline is complete.

Special Protocol

Before you travel, make sure you have checked and prepared travel requirements, such as a COVID-19 free certificate, visa suspension & quarantine rules at origin, transit / connection, and destination.

The following things need to be considered in relation to Philippine Airline flight procedures:

• For information on passengers who can enter the Manila area, please check the provisions of the Philippines Country or Airport here.
• Fill out and bring two Declaration Release and Waiver forms that can be accessed here and here.
• Fill out the following form here for preclearance from DFA Manila. For OFW (Overseas Filipino Worker) and Non-OFW points, please complete only 72 hours before the flight. Instructions for filling out the form can be seen here.
• All passengers must carry and wear face mask and face shield. Failure to bring a face shield will mean that you will not be allowed to board your flight. Infants up to 2 years old are exempted from the face shield requirement. For more information regarding to health protocol, please click here.
• Transit is only valid for flights between domestic Philippines and flights from domestic Philippines to international.
• For passengers with Non-Philippine Passports who wish to travel to the Philippines, it is mandatory to have a certification issued by the Philippine Embassy. You can access more information here.
• Every passenger entering the Philippines is required to download the Traze application on their mobile phone. Click here to find out more and download the application.

Refund

Refunds for Philippine Airline are not currently given in cash, but in the form of EMD / Travel Vouchers. There is administration fare applied for EMD / Travel Vouchers issuance. The conditions for submitting an EMD / Travel Vouchers refund are as follows:

• EMD / Travel Voucher redemption is subject to applicable airline rules and EMD can be used to purchase PAL tickets / baggage / seats.
• Exchange of EMD can only be carried out until 31 March 2021
• EMD / Travel Vouchers cannot be cashed

Reschedule

• Reschedule request in form of submission
• Reschedule fee will be waived
• Waiver for reschedule fee only valid one time only
• Fare differences and other additional charges (e.g. applicable taxes) will apply
• Rescheduling conditions are subject to each airline policies and availability

Reroute

• Submitting a re-route can be done while using the same airline
• Submissions are made at the related airlines
• Waiver for reroute fee only valid one time only
• If the reroute ticket price is greater than the EMD / Travel Voucher value given, the price difference will be paid by the passenger. If the ticket price is lower than the EMD / Travel Voucher given, then the price difference will not be given to the passenger.
• Reroute conditions are subject to each airline policies and availability.