1. What is Multi-insurance?
Multi-insurance is travel insurance from tiket.com. This insurance makes you feel safer, more comfortable, and protected while traveling. You can choose and buy Multi-insurance according to your needs, along with airplane tickets through the tiket.com application or website.
2. What is an Insurance Claim Center?
The Insurance Claim Center is a place for claiming insurance you purchased at tiket.com.
3. Is there a time limit for filing a claim?
You can submit a claim before your insurance expiration date. See your insurance expiration date on the insurance claim center page.
4. How long does it take to process a claim?
Claim payments will be processed within a maximum of 14 (fourteen) working days after the claim is approved.
5. How do I view the insurance policy?
Check this page's Terms and Conditions section for more information regarding your insurance policy.
6. What should I do if I can't check my bank account?
Click the "Check" button next to the account number field 3 times to manually fill in the account holder's name.
7. Can my claim draft expire?
Your claim draft will expire after 24 hours. Complete it and submit your claim so it doesn't expire.
8. Why can't the documents for my insurance claim be uploaded?
Submit your document in JPEG, JPG, PNG, MP4, MOV, or PDF format. Please make sure the size of your document is less than 30MB.
9. What if I forget to upload the documents required for a claim?
The insurance provider will contact you if there's a missing document to be uploaded.
10. Where can I ask about a claim that has been submitted?
You can contact Cermati Protect at +6281585009500 (Whatsapp Live Chat) or send an email to claims@cermati.com at their operational hours on Monday - Friday, 09:00 - 18:00 GMT+7.