Rate Terms

For those traveling with kids, here are the rate terms:

1. Passengers aged 3 years and above are subject to adult fares and are entitled to a seat assignment.
2. Passengers under the age of 3 (infants) can travel free of charge if they do not occupy a seat of their own (1 child per accompanying adult).

Baggage Policy

For a smooth trip, ensure your belongings and baggage comply with the applicable regulations.

Free baggage

Each passenger is allowed to bring baggage into the train with the following conditions:

• Maximum number of baggage: 4 pieces.
• Maximum total baggage weight: 20 kg.
• Maximum volume: 100 dm³.
• Maximum dimension: 70 x 48 x 30 cm.

 

Excess baggage rates (paid at the station)

• Executive class: IDR 10.000/kg
• Business class: IDR 6.000/kg
• Economy class: IDR 2.000/kg

 

Excess baggage

• Other items that may be brought into the train cabin include manual wheelchairs, baby carriages, and walking aids.
• Bicycles that may be brought into the train cabin:
  • only folding bicycle type;
  • with a maximum weight of 20 kg; and
  • has wheels with a maximum diameter of 22 inches.

 

Prohibited items

• Types of bicycles other than folding bicycles, either unassembled or assembled.
• Any animals and pets.
• Psychotropic narcotics and other addictive substances.
• Firearms and sharp weapons.
• Surfboards.
• All items that are flammable or explosive.
• Items with unpleasant odors or those that may disturb the health and comfort of other passengers.
• Items deemed unsuitable for transport as baggage based on the discretion of the staff.
• Items prohibited by applicable laws and regulations.
• Baggage exceeding a volume of 200 dm³ (advised to be transported using a freight forwarding service).

Additional baggage regulations can be found at PT. KAI official website: https://www.kai.id/corporate/passenger_services/0.

Disclaimer: Passengers are responsible for any damage caused to the train by their luggage and are required to compensate for the actual loss incurred due to such damage.

Boarding Policy

Before embarking on your journey, you need to undergo the boarding process for identity verification, ensuring travel security, and arranging seat placements to avoid errors in passenger seating within the train. Here are the things you need to prepare during the boarding process:

Prepare Identification Documents:

• When presenting your boarding pass, make sure you have valid official identification, either an ID card, driver's license, passport, or other photo-bearing documents.
• If eligible for a discount, ensure that the identification provided indicates your entitlement to the discount.

Disclaimer:

• Ensure that the name on the identification matches the one stated on the ticket/Boarding Pass.
• For security reasons, entry to the station and boarding the train is not permitted if the identification does not match.

Refund Policy

If you need to cancel your trip, you can do so by requesting a refund at the station counter with the following conditions:

Refund time:

• You can request a refund at the station counter no later than 30 minutes before the scheduled departure.
• Requests made less than 30 minutes before departure will result in the ticket being forfeited with no refund.

 

Refund documents:

• ID card, passport, or driver’s license that match the information on your boarding pass or ticket.
• Fill out the cancellation form.
• If you’re not the owner of the Boarding Pass, please include a stamped authorization letter from the respective owner.
• If there are multiple passengers with the same booking code, please include a single copy of identification or authorization letter from one passenger.

 

Refund fee:

25% of the train ticket fare, excluding booking fees.

 

Refund process:

• The validated cancellation form will serve as a proof for the refund process.
• Refunds will be sent via bank transfer or e-wallet.
• Funds can be transferred to the account of one of the passengers listed on the canceled ticket.
• The estimated refund period is 7 days from the requested refund date.
• Cancellation due to the unavailability of transportation for operational reasons will result in a full refund of the ticket fare, excluding booking fees and/or discounts.
• The refund amount for Subclass EA and EC tickets on specific routes may differ from the original purchase amount, as the initial price includes a bundled gift voucher. The bundled gift voucher can be used as a discount for various services such as hotels, tourist attractions, or car rentals.
• As per PT. KAI's policy, a refund is only eligible for payments made using banks that operate in Indonesia. Payments made using banks that do not operate in Indonesia are not eligible for a refund.

 

Reschedule Policy

You can reschedule your train trip directly at the station ticket counters, with the following conditions:

Reschedule time:

• Reschedule at the station counter no later than 60 minutes before the scheduled departure.

 

Accepted categories for a reschedule:

• Same train on a different departure date.
• Different trains on the same departure date.
• Different trains on a different departure date.

 

Reschedule fee:

25%  of the train ticket fare, excluding booking fees.

 

Fare difference:

• If the new fare is higher, the passenger must pay the fare difference.
• If the new fare is lower, the passenger will not get any refund for the fare difference.

 

Reschedule condition:

• Reschedule can be done if there are still seats available on the new (replacement) train.
• Promo tickets (with subclass codes X, Y, and Z) cannot be canceled or rescheduled.

 

For more detailed information, please contact KAI121 Contact Center at WhatsApp 081-122-233-121 or at email: cs@kai.id.