Waiting Room is a system implemented by tiket.com to regulate the number of customers that can enter the event ticket sales page at a given time.

The Waiting Room system ensures a more transparent, fair, and hassle-free ticket sales process for you. The Waiting Room exists mainly for ticket sales with high interest.

 

1. Make sure you have a stable internet network or sufficient mobile data package.
2. Log in before the sales start to speed up your check-out process.
3. Turn off VPN or any other add-ons in your browser because they can potentially interfere with your experience purchasing tickets.
4. Decide the ticket category and quantity you want to buy before the sale starts so that purchases can be completed quickly and smoothly.
5. Prepare all documents and personal data that may be needed to purchase the tickets, such as NIK.
6. Read the terms and conditions of the sales, such as the maximum number of tickets and the sales system using the Waiting Room, carefully.

1. What devices can be used to join the Waiting Room?

You can join the Waiting Room selling the tickets you want using any device via the tiket.com application (iOS / Android) and the browser of your choice. 

If you use tiket.com application, make sure to use the latest version of the application. If you use a browser, make sure your browser has JavaScript enabled.

 

2. How does the tiket.com system determine my queue number and turn to buy tickets?

To ensure a fair ticket buying experience, queue and queue numbers will be determined based on 2 mechanisms:

1. If you join the queue before the sale starts, your queue number and other waiting buyers will be assigned randomly.
2. If you join after the sale starts, you will enter the queue from the end of the queue after the users who have queued before the sale starts or on a 'first come first serve' basis.3. Why is my queue number randomly assigned even though I queued before the sale started?
3. The queue numbers for customers waiting before sales begin are assigned randomly to ensure a fair opportunity for all customers and to avoid purchasing activities using bots.

4. While waiting, can I know the updated information about ticket availability?

Yes, tiket.com will provide updates on ticket availability on the Waiting Room page. Make sure you don't close it and keep monitoring the page!

 

5. Will my queue number be lost if I close the application or browser?

We recommend not closing or refreshing your application or browser while waiting in the Waiting Room.

 

6. What happens if I miss my turn to book tickets?

You will be given 10 minutes to complete the purchase once it is your turn. If you miss your turn for more than 10 minutes, you will be asked to queue again from the back of the queue. So, don't forget to always monitor your queue regularly!

 

7. Why does my estimated time to enter the event product page keep changing?

The estimated time to enter the sales page can change due to the number of people in line in front of you and how many people are allowed to purchase tickets each minute, which can change at any moment.

 

8. Can I refresh the product page after passing the queue?

Yes, you can refresh the product page if your queue number is still valid (for 10 minutes after passing the queue). If you refresh after your queue number expires, you will be asked to queue again from the back of the line.