Hotels in Surabaya
Swiss-Belinn Airport Surabaya
Located 3.8 km away from Juanda International Airport, Swiss-Belinn Airport Surabaya welcomes travellers to a restful stay whether after a long journey or before catching an early flight. The 3-star hotel boasts a swimming pool and a mini gym. Free WiFi is accessible throughout the hotel for staying guests.
Rooms at Swiss-Belinn Airport Surabaya are air-conditioned and equipped with a flat-screen cable TV. In-room amenities include a coffee and tea maker, a safe deposit box and a work desk. The en suite bathroom comes with a shower, slippers and free toiletries. Some rooms are fitted with a seating area and a bath.
Guests can enjoy buffet breakfast and all-day casual dining with local and international dishes at BaReLo or grab the hotel’s Xpress Continental Breakfast when leaving early in the morning. Barbecue facilities are available and you can also order from the 24-hour room service to dine in the room.
Relieve sore muscles after a long flight while enjoying the hotel’s in-room spa treatments. Friendly staff at the 24-hour reception are pleased to assist you and housekeeping is provided daily. Laundry services and luggage storage are also available on-site.
Swiss-Belinn Airport Surabaya is a 12-minute drive from Cito Mall and Suroboyo Carnival. A 20-minute drive will take you to Surabaya city centre while Surabaya Gubeng Train Station is 30 minutes’ drive away. Airport transfers are complimentary for in-house guests.
Updated Information :
In relation with the Governor of East Java's instruction letter to stop the spread of Covid-19 virus, hotel guests from outside Surabaya are required to show negative swab Antigen/RT-PCR test result upon check in.
Hotel Horison Arcadia Heritage Surabaya
A 2-minute walk from Jembatan Merah Plaza, Horison Arcadia Surabaya sets amidst the historical part of Surabaya. Occupying a classic Dutch building dating back to 1913, this accommodation features a restaurant, a fitness centre and a spa equipped with a sauna. Free Wifi is available throughout.
Showcasing a classic retro vibe all over with a touch of vibrant contemporary décor, Horison Arcadia Surabaya houses guest rooms equipped with air conditioning, comfortable bedding, a desk and a flat-screen TV. Fresh towels and toiletries are provided in the marble en-suite bathroom. Fully-furnished with classic wooden furniture, some upgraded rooms also feature a cosy seating area and cityscape views.
At the onsite restaurant, you can sample palatable Indonesian cuisines while enjoying the vintage atmosphere. Or head to the hotel’s lounge and bar to sip refreshing drinks. If you want something else to eat, Terminal Kasuari culinary centre is just a 2-minute walk and you’ll find Yoshinoya with Japanese cuisines on the menu only 450 metres away.
Other facilities include a business centre, free parking, a mosque and safety deposit boxes. Fax/photocopying, laundry and taxi service are also available upon request.
Horison Arcadia Surabaya is 1.1 km from Surabaya City railway station while Juanda International Airport is 48 minutes by car. Shuttle service is provided with extra charge. Surrounded by historical attractions, House of Sampoerna is 900 metres away, WR Soepratman Museum is 3 km from the hotel and Heroes Monument is just 3 minutes by car.
Shangri La Surabaya
When you stay at Shangri-La Surabaya in Surabaya, you'll be in the business district, within a 10-minute drive of Tunjungan Plaza and Pakuwon Mall. This family-friendly hotel is 1.2 mi (1.9 km) from Ciputra World Mall and 1.3 mi (2.1 km) from Surabaya Town Square. The nearest airport is Juanda International Airport, 24.1 km from the property.
Shangri-La Surabaya Facility and Service
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a nightclub, outdoor tennis courts, and a health club. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the complimentary area shuttle.
Shangri-La Surabaya Rooms
Make yourself at home in one of the 368 air-conditioned rooms featuring refrigerators and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
Restaurant and Cafe
Grab a bite at JAMOO, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM for a fee.
Pakuwon Mall Orchard Anderson Tanglin Benson WIFI Netflix Disney by Aquhome
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya is a luxurious 5-star hotel located in the heart of Surabaya, Indonesia. The hotel is conveniently located just a 45-minute drive from the Juanda International Airport (SUB).
The hotel offers a range of facilities and services to cater to guests' needs, including a fitness center, an outdoor pool, and a spa. In addition, the hotel provides an hourly shuttle service to Tunjungan Plaza Mall for guests' convenience.
The hotel boasts 407 elegantly appointed guest rooms, including 22 extended stay apartments, all of which feature modern amenities such as flat-screen TVs, coffee makers, and minibars. Guests can also dine in style at one of the hotel's seven on-site dining options, which serve a variety of international and local cuisines. Pavilion Restaurant offers buffet dining and a la carte fare featuring international dishes, while Imari is a Japanese restaurant featuring a sushi bar, teppan-style cooking, and fresh grilled seafood and meat. SBCO (Surabaya Baking Company) offers a selection of sweet and savory delights, and Tang Palace Chinese Restaurant serves authentic Cantonese cuisine and dim sum in an opulent setting. Wine & Co offers a selection of fine wines and light bites, Uppercut Steakhouse serves up delicious steaks and other meat dishes, and the Lobby Lounge offers specialty coffee, cocktails, and light bites, as well as nightly live music.
JW Marriott Hotel Surabaya is a suitable choice for business travelers and those hosting events, with a range of business and event spaces available. The hotel's friendly staff is always available to assist with any requests or needs. Overall, JW Marriott Hotel Surabaya is a top-quality hotel that offers a luxurious and comfortable stay for travelers visiting Surabaya.
Hotel Aria Centra Surabaya
Grand Dafam Signature Surabaya, Hotel Aria Centra Surabaya offers 4-star accommodation featuring an on-site restaurant and spa centre. For shoppers, the hotel is situated within a 6-minute drive to Tunjungan Plaza. Free WiFi is provided throughout the property.
Rooms at the hotel feature contemporary furnishing with wooden accents, fitted with air conditioning, a flat-screen TV with cable channel access and coffee/tea making facilities. Private bathrooms include a shower, slippers and complimentary toiletries.
While staying at Hotel Aria Centra Surabaya, guests can enjoy a buffet of international dishes at The Lavender restaurant. Guests can also relax and enjoy refreshments at the hotel bar. In-room dining from room service is also available for convenience.
Guests planning to work out during their stay can access the hotel’s fitness centre. For relaxation at the spa centre, guests can unwind with a rejuvenating massage. Car rental can be arranged at the hotel for exploring the surrounding area.
For other shopping options, guests can drive 10 minutes to reach Surabaya Town Square. Guests planning on sightseeing near the hotel can walk 1 minute to the Sharp Bamboo Monument or travel 5 minutes by car to the Surabaya Submarine Monument. Hotel Aria Centra Surabaya is a 29-minute drive from Juanda International Airport.
THE ALIMAR PREMIER HOTEL Surabaya
Hotel Dafam Pacific Caesar Surabaya
Dafam Pacific Caesar Surabaya Hotel is located in the MERR area and provides 4-star accommodation with an on-site restaurant and spa. The hotel is a 15-minute drive from Kenjeran Beach and a 22-minute drive from the iconic Suramadu Bridge that connects Surabaya and Madura. Free WiFi access is provided in public areas for guests.
Decorated in a modern style, the cosy guest rooms are equipped with air-conditioning, a flat-screen cable TV, a fridge, a coffee/tea maker, a personal safe, and a desk. The en-suite bathroom is fitted with a shower, complete with towels and free toiletries.
Guests can enjoy international, oriental, and local dishes at Canting restaurant, or they can opt to relax at the lobby lounge for drinks and light bites with friends and family.
Dafam Pacific Caesar Surabaya Hotel has a 24-hour front desk that can arrange for luggage storage and concierge services. The hotel provides daily housekeeping, while dry-cleaning service can be requested at an additional charge.
Submarine Monument is 7 km from Hotel Dafam Pacific Caesar Surabaya, Ampel Mosque is 7 km away and Galaxy Mall is only a 5-minute drive from the hotel. It takes approximately a 45-minute drive from Juanda Internasional Airport and a 19-minute drive from Gubeng Train Station to reach the hotel. Airport transfer is available at an additional charge.
MORAZEN Surabaya
The 4-star Hotel features an indoor swimming pool and bar, strategically situated at the heart of the city of Surabaya. For shoppers, the hotel is situated within a 1-minute drive to Grand City Mall Surabaya. Free WiFi is provided throughout the property.
Rooms at the hotel feature modern contemporary furnishing, equipped with air conditioning, a flat-screen TV with cable channel access and coffee/tea making facilities. En suite bathrooms include a shower, a hair dryer and complimentary toiletries.
For dining at Hotel, guests can enjoy a buffet of Asian and international dishes at the Palatier restaurant. Guests can also relax and enjoy coffee and pastries at the on-site coffee shop Hermier Coffee Inc.
An indoor swimming pool is available for guests who want to unwind with a refreshing swim. For relaxation at the wellness centre, guests can book a rejuvenating sauna or enjoy bathing in the hot tub. A fitness centre is also available for guests planning to work out during their stay.
For other shopping options, guests can drive 4 minutes to reach Plaza Tunjungan. Guests planning on sightseeing near the hotel can walk 1 minute to the Surabaya Submarine Monument. MORAZEN Surabaya is a 26-minute drive from Juanda International Airport.
Fairfield by Marriott Surabaya
Located in Jalan Sungkono, Fairfield by Marriott Surabaya is a 4-star accommodation with a contemporary design. The property is 2.7 km drive to Ciputra world mall and 7 km away from the Tunjungan Plaza complex. 2 swimming pools and on-site restaurant and lounge are available for guests. Free WiFi is accessible in public areas.
Each cozy room is fully equipped with a flat-screen cable TV, complimentary bottled water, a coffee/tea maker, a mini fridge and a safe deposit box. The rooms have an en-suite bathroom with a bath and shower, complete with toiletries and hairdryer.
The all-day dining Kava Restaurant serves Indonesian and international cuisines. Wind down after a hectic day at Lobby Lounge with coffees, cocktails and light snacks.
The hotel's 24-hour front desk provides concierge service and luggage storage. Fairfield by Marriott Surabaya also has a Fitness Centre and a spa for the guests. Room service, daily housekeeping and free parking are available for the guests. Car hire and Laundry can be arranged at an additional charge.
The Bamboo Runcing Monument is 4.4 km from the hotel and the Submarine Monument is 5 km away. The nearest airport is Juanda International Airport, located 13 km from Fairfield by Marriott Surabaya. Guests can request an airport transfer at an extra charge.
Amor Bella Apartment Pakuwon City Mall Surabaya Timur
Hotel ELMI Surabaya
Located in the heart of Surabaya, the 4-stars Hotel ELMI Surabaya is strategically situated within a 5-minute drive from Surabaya Gubeng train station. The hotel offers accommodation featuring an outdoor swimming pool, meeting/banquet facilities . Free WiFi access is available throughout the property.
The warmly lit rooms at the hotel showcase a modern contemporary style, welcoming guests with air conditioning, a flat-screen TV with cable channels . Private bathrooms include a shower and bathtub, towels and complimentary toiletries. Rooms provide a pleasant view of the city.
Serving a variety of Indonesian favourites, Chinese cuisine and European dishes, guests staying at the hotel can enjoy dining at the on-site restaurant. Guests can also choose to unwind while enjoying refreshing drinks accompanied by live music at the hotel lounge.
Guests planning to exercise can take advantage of the hotel’s fitness centre. After a busy day, guests can also enjoy a rejuvenating sauna bath or massage service at the hotel spa.
Guests planning to go shopping can visit Plaza Tunjungan shopping mall with a 7-minute drive. Other points of interest include the House of Sampoerna Museum which is a 10-minute drive from the hotel. Hotel ELMI Surabaya is located within a 31-minute drive from Juanda International Airport.
NIB: 9120101932953
KBLI: 55110
Lavy at Anderson Pakuwon Mall with City View
Avery Hotel & Waterpark Surabaya Tugu Pahlawan by WH
With a stay at Avery Hotel & Waterpark Surabaya Tugu Pahlawan by WH in Surabaya, you'll be within a 5-minute drive of Hero Monument and November 10th Museum and Gereja Perawan Maria Tak Berdosa. This luxury hotel is 2.1 mi (3.5 km) from Heroic Monument and 2.1 mi (3.5 km) from Surabaya Grand Mosque.
Avery Hotel & Waterpark Surabaya Tugu Pahlawan by WH Rooms
Make yourself at home in one of the 104 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Conveniences include desks, and housekeeping is provided daily.
Restaurant and Cafe
At Avery Hotel & Waterpark Surabaya Tugu Pahlawan by WH, enjoy a satisfying meal at the restaurant. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Luminor Hotel Jemursari By WH with The Best Breakfast in Town and Located Near Surabaya Industrial Estate Rungkut SIER
Conveniently located at the heart of Surabaya, Luminor Hotel Jemursari offers easy access to industrial area of Rungkut and Marina Plaza. The hotel has a modern concept which fitted with a restaurant, meeting rooms, a ballroom and complimentary WiFi throughout the premises.
The room is furnished with parquet flooring and brown interior. The room is equipped with an air conditioner, a flat-screen TV, a desk and coffee/tea making facilities. There is also a safe deposit box with an additional charge. The en suite bathroom is fitted with a hot shower, towels, free toiletries and a hairdryer.
Rock and Sugar Restaurant serves buffet breakfast with local and international menu for the guests. There is a vast variation of restaurants surrounding the hotel such as Pizza Hut restaurant which is an 8-minute by foot and Nasi Padang Ampera within 6 minutes by car. Room service is also available. Other facilities provided by the hotel are laundry service, dry cleaning and friendly and helpful staff who are ready for 24 hours to assist the guests.
Luminor Hotel Jemursari is only a 4-minute by car to Marina Plaza and 13 minutes driving to Royal Plaza. You can reach the hotel by driving for 29 minutes from Juanda International Airport or a 27-minute by car from Surabaya Pasarturi Train Station.
Vasa Suite Surabaya
A stay at Vasa Suite Surabaya places you in the heart of Surabaya, within a 5-minute drive of Submarine Monument and Balai Pemuda. This luxury hotel is 1.1 mi (1.7 km) from Grand City Surabaya and 1.1 mi (1.8 km) from Surabaya Plaza Shopping Mall.
Vasa Suite Surabaya Facility and Service
Be sure to enjoy recreational amenities, including a health club, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless internet access and concierge services.
Vasa Suite Surabaya Rooms
Make yourself at home in one of the 153 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as laptop-compatible safes and complimentary bottled water.
Restaurant and Cafe
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Cooked-to-order breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Anderson by Miracle
Apartemen (Anderson Benson Orchard Tanglin) Pakuwon Mall by Mansionkusby
Verwood Hotel and Serviced Residence
Verwood Hotel and Serviced Residence is situated in the heart of Surabaya’s business district, offering 4-star accommodation that features an outdoor swimming pool, a fitness gym and a spa. The hotel is an 8-minute drive to Club House Bukit Darmo Golf, near from exit tol "Kota Satelit", 10-15 minutes drive to Pakuwon Mall and Free WiFi is accessible throughout the property.
Furnished rooms at the hotel and serviced residences provide guests with air conditioning, a flat-screen LED TV with cable channel access and coffee/tea making facilities. En suite bathrooms include a shower, towels and complimentary toiletries. Some rooms also include a bathtub.
Dining at Verwood Hotel and Serviced Residence presents guests with the choice of dining at the on-site Terakota Restaurant, which serves a buffet of Indonesian and Western dishes. Guests can also enjoy refreshments at the hotel’s Pyramid Bar while accompanied by live music or indulge in a selection of cakes and bread at Makadamia Cake House.
When it’s time to unwind, guests can indulge in a rejuvenating massage or spa treatment at the hotel’s Irish Spa and Massage. Guests can also enjoy relaxing in the outdoor swimming pool. An indoor fitness centre is available for guests looking for a workout while enjoying a panoramic view of the city.
For shopping nearby the hotel, guests can drive 10 minutes to Pakuwon Trade Center. Verwood Hotel and Serviced Residence is a 29-minute drive from Juanda International Airport, and hotel staff can help arrange airport transfer with an additional charge.
The Capital Hotel Surabaya
Find Out More About Surabaya Hotels
What to Know About Surabaya
Surabaya is the capital of East Java Province and the second-largest city in Indonesia, known as a major trading port and a bustling urban hub. The city is famous for its colonial landmarks, business districts, and diverse street food scene. Surabaya also holds a significant place in Indonesia’s history, with many heritage sites and monuments commemorating past struggles and historic moments. Beyond its historical richness, Surabaya is also a culinary hotspot, offering a wide array of East Javanese flavors.
Best Time to Go to Surabaya
The best time to visit Surabaya is during the dry season (May–September) when rainfall is minimal and city parks and street markets are more inviting. Temperatures typically range between 26–34 °C, warm but manageable. Avoid the heavy rains from December to February, which may disrupt outdoor plans.
Top Tourist Spots in Surabaya
Tugu Pahlawan
One of Surabaya’s most iconic landmarks is the Heroes Monument (Tugu Pahlawan), a towering obelisk dedicated to the fallen heroes of the Battle of Surabaya. The monument is accompanied by a museum beneath it that showcases historical artifacts and multimedia exhibits on Indonesia’s independence movement.
Kebun Binatang Surabaya
For nature and family outings, Surabaya Zoo offers a wide variety of animals and shaded walking paths, making it suitable for visitors of all ages. It’s also located near the city center, which adds to its accessibility.
Submarine Monument
The Submarine Monument (Monumen Kapal Selam) offers a unique opportunity to explore the interior of a real Soviet-era submarine, KRI Pasopati 410. Located near Surabaya Plaza, this naval museum is both educational and fascinating for visitors of all ages.
Recommended Hotels in Surabaya
Cheap Hotels in Surabaya
The Gubeng and Tegalsari districts in Surabaya are known for having the highest concentration of budget-friendly hotels, especially within the city center. Popular neighborhoods like Bubutan (near Gubeng Station) and Tegalsari offer a wide range of guesthouses, hostels, and 2–3-star hotels with rates often starting from around IDR 150.000–300.000/night and basic amenities like Wi‑Fi and air conditioning.
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Nite & Day Surabaya – Kedungdoro – A budget hotel located in the Kedungdoro area of Surabaya, offering basic but modern rooms, free WiFi, AC, and simple amenities at value pricing. Although full facility details are limited publicly, it’s positioned for travellers who need a central base in Surabaya with cost-effectiveness.
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Merr 57 is – 2-star hotel located at Ko Wiguna Nugraha Indah No.57 Blok D, RT.00/RW.00, Kalijudan, Mulyorejo, Surabaya. It offers comfortable AC rooms, free 24-hour front desk, parking, and is near key transport and city points.
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Hotel Sinar 2 Surabaya – A budget hotel located in Sedati / Waru area, Surabaya, near Juanda Airport. The hotel provides AC rooms, free WiFi in public areas, 24-hour front desk, and easy access to airport and transport hubs.
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POP! Hotel Diponegoro Surabaya is a budget-friendly hotel located at Jl. Diponegoro No. 33, Darmo, Wonokromo, Surabaya 60241. It offers modern AC rooms (-/+ 15 m²) with WiFi, free parking, 24-hour front desk, lift access, and a café/restaurant.
Mid-range Hotels in Surabaya
For a balance between affordability and comfort, consider staying in Gajahmungkur or Candisari. These districts are ideal for couples or small families, offering modern 3-star accommodations with easy access to shopping, dining, and public transportation.
Luxury Hotels in Surabaya
Luxury accommodation in Surabaya is primarily located in the Dukuh Pakis, Genteng (Simpang), and parts of West Surabaya (Gubeng area) districts. These areas are known for hosting upscale hotels that cater to business travelers, honeymooners, and international tourists. You'll find premium facilities such as spa services, rooftop pools, and executive lounges in these districts.
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Wyndham Surabaya - A luxury 5-star hotel located at Jl. Basuki Rachmat 67-73 (Embong Kaliasin / Genteng area) in the heart of Surabaya.
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Wyndham Surabaya City Centre - The hotel offers modern spacious rooms (up to ~89 m² for suites) with city-scape views, free high-speed WiFi, spa & wellness centre, outdoor pool, gym, and meeting & event facilities.
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Crown Prince Hotel Surabaya (Managed by Midtown Indonesia) - 4-star hotel located at Jl. Basuki Rahmat 123-127, Genteng, Surabaya. It features 211 rooms, stylish interior design, an outdoor pool with city views, bar/lounge ("Sixth Lounge & Bar"), restaurant, fitness & spa, and meeting rooms.
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Goldvitel Hotel Surabaya - A 4-star hotel located in Genteng district of Surabaya, near Basuki Rahmat & central area. Facilities include modern rooms, rooftop restaurant & café with sunset views, outdoor pool, spa, lounge, live music/entertainment.
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Tunjungan Hotel Surabaya - A 4-star hotel located at Jl. Tunjungan 102-104, Tegalsari, Surabaya 60011, right beside Tunjungan Plaza. It features outdoor pool, spa/pijat, karaoke room, free WiFi & parking. Unique experience: staying in a hotel with strong heritage feel, directly next to major shopping mall
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Bess Mansion Hotel Surabaya - A modern 4-star hotel located at Jl. Raya Jemursari No. 15A, Wonocolo, Surabaya. It offers a good range of facilities including air-conditioned rooms with flat-screen TVs, minibar, free WiFi, an outdoor infinity-edge pool, spa & wellness centre, gym, terrace, and free parking.
Hotel in Surabaya City with Strategic Location
Surabaya Hotels near Shopping Malls
If you’re planning to stay close to Surabaya’s retail hotspots, areas like Tegalsari, Genteng, and Dukuh Pakis are your best bet. These districts are home to a high concentration of shopping centers, lifestyle hubs, and commercial complexes.
Hotels near the City Center in Surabaya
Areas such as Tegalsari, Genteng, and Embong Kaliasin form the heart of Central Surabaya. These neighborhoods are not only close to government buildings and shopping streets, but also serve as key business zones, housing office towers, banks, coworking spaces, and corporate headquarters.
Hotels near Culinary & Food Center in Surabaya
Food lovers will enjoy staying near Ampel Arab Quarter, Pecinan (Chinatown), and Jalan Dharmawangsa — each offering signature Surabaya dishes like rujak cingur, sate klopo, and lontong balap.
Explore Other Hotels & Accommodations in Surabaya
Family-Friendly Hotels in Surabaya
If you're looking for family-friendly hotels in Surabaya, the Tegalsari and Gubeng districts are great options. These areas feature many hotels offering amenities such as children’s pools, playgrounds, family rooms, and kids’ clubs. Another family-friendly destination is the Darmo–MERR corridor in South Surabaya, where hotels often provide spacious family suites and are located close to parks and shopping malls.
Business Trip Hotels in Surabaya
Business travelers benefit from hotels around Dukuh Pakis and Genteng, which are close to business districts, corporate offices, and convention halls, with convenient transport links.
Transportation Guide in Surabaya
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Juanda International Airport (SUB): The main airport in Surabaya serving domestic and international flights. Located about 30 minutes from the city center via toll road.
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Gubeng and Pasar Turi Train Stations: Surabaya has two main railway stations: Gubeng (for long-distance southern routes) and Pasar Turi (for western/northern routes like Jakarta). Both are well-connected by taxis and public transport.
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Suroboyo Bus: A unique eco-friendly bus system that allows payment using plastic bottles. Covers major areas like Tunjungan Plaza, Joyoboyo Terminal, and Kenjeran Beach.
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Angkot (Public Minivans): Widely used by locals and covers various parts of the city. They follow fixed routes but may not be ideal for tourists unfamiliar with the system.
