To ensure everyone has an enjoyable and safe stay, we have rules and guidelines for all guests to follow. Please read the following rules carefully, and let us know if you have any questions:
1. Check-In And Check-Out Time: Check-in time is 3.00 p.m., and check-out time is 11.00 a.m. Please adhere to these times to facilitate cleaning and preparation for the next guests. Early check-in and late check-out requests are subject to approval by Pertama Stay and are based on availability. These requests may also incur additional fees.
2. Maximum Occupancy: The property can accommodate a maximum of 6 guests. Exceeding this limit without prior approval may result in additional charges or termination of the rental agreement.
3. Guests and Parties: The property is intended for quiet and peaceful enjoyment by our guests. Parties or large gatherings are not allowed without prior written consent from Pertama Stay. Guests who disrupt the tranquility or cause disturbance may be requested to leave and may forfeit their rental payment.
4. Noise and Disturbance: Please be mindful of our neighbours and keep noise levels to a minimum during your stay. To ensure a peaceful and safe environment, we kindly request that loud activities, including music, parties, or anything that may cause excessive disturbance, be avoided, especially after 10.00 p.m. Your cooperation in maintaining a peaceful environment is greatly appreciated.
5. Respecting the Staff: Our dedicated staff diligently maintain the villa to ensure a clean and comfortable environment for all our guests. We kindly request your cooperation in keeping the villa tidy and avoiding excessive messes out of respect for their efforts. Please be advised that additional cleaning fees may be incurred if excessive messes are found.
6. Environment and Sustainability: At Pertama Stay, we prioritize environmental responsibility. Please remember to switch off the AC and lights when not in use or when leaving the property. Additionally, if you wish to reuse your bath towels, kindly hang them up. If you prefer fresh towels, please place them on the floor. Thank you for your cooperation in helping us maintain our sustainability efforts!
7. Safety and Security: Ensure that all doors and windows are firmly secured before leaving the property. Given the Balinese architectural design of the premises, which includes open areas, it is imperative for enhanced security that valuables are not left unattended. We strongly recommend utilizing the safety boxes provided in the bedrooms to securely store your valuable belongings. Pertama Stay will hold no liability for any losses that may occur.
8. Responsibility, Damage, and Liability: Pertama Stay is not liable for injuries, accidents, or illnesses on the premises. Renters are responsible for their conduct during their stay. Any damage to the property or its contents will require repairs or replacement, for which the renter is liable. Renters assume full responsibility for any damage to the villa or its contents.
9. Pool and Outdoor Amenities: The pool and outdoor spaces are exclusively available for our guests’ use. We request that all guests observe standard safety protocols when enjoying these amenities. Please note that there is no lifeguard on duty, and that it is essential that children are supervised by adults at all times.
10. Children: Children residing on the property are the responsibility of the renter and must be supervised by an adult at all times. Pertama Stay assumes no liability for any incidents that may arise.
11. Bed, Linen, and Towels: We typically change bed linen and towels before any check-in, and then every three days. If you prefer more frequent changes, just let us know.
12. Water Fountain: Please be advised that tap water in Bali is not suitable for drinking. We kindly ask that you use the designated drinking fountain provided for your hydration needs.
13. Leftover Food: Please refrain from leaving any leftover food items in the rooms, fridge, or microwave. Doing so may attract pests and result in undesirable odors.
14. Garbage and Recycling: Kindly dispose of all garbage and recycling in the designated containers. Excessive garbage or recycling may result in additional fees.
15. Smoking and Vaping: Smoking and vaping are permitted solely in designated outdoor areas and prohibited inside the property. Please utilize the ashtrays provided outdoors and refrain from discarding cigarette butts elsewhere.
16. Pet Policy: Pets are not permitted on the property under any circumstances. Renters are not allowed to bring any pets, and violations of this policy may result in penalties, additional cleaning fees, or termination of the rental agreement.
17. Prohibited Substances: In accordance with the law, the use of illegal substances, including drugs, is strictly forbidden on the premises. Violation of these rules will result in immediate eviction and forfeiture of rental payment.
18. Prohibition of Fruit Consumption: Due to its strong odor and potential for causing discomfort to guests with sensitivities, the consumption or storage of Durian Fruit is prohibited on the property premises.
19. Local Laws and Regulations: Renters must comply with all Local Laws and regulations while on the premises. Any suspicious activities observed on the premises will be reported to the local authorities.
Thank you for your cooperation in following these property rules.
We wish you an enjoyable stay.
ADHERENCE TO RULES: BY BOOKING THIS PROPERTY, YOU AGREE TO THESE TERMS AND CONDITIONS. FAILURE TO COMPLY WITH THESE RULES MAY RESULT IN THE IMMEDIATE CANCELLATION OF YOUR RESERVATION WITHOUT THE POSSIBILITY OF REIMBURSEMENT IF ONE OR MORE RULES ARE BROKEN.
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