Paradigm Mall Platino Apartment 2BR 2FREE @Natol

*⚠️ IMPORTANT CHECK-IN REMINDER ⚠️*

Dear Guest,

To ensure a *smooth check-in*, please read the following important information carefully:

*1. 🔑 24-HOUR CHECK-IN NOTICE*

Check-in is available *24 hours*.

However, if you plan to check in between *8:00 PM and 8:00 AM the following day*, you *MUST inform us at least 1 day in advance* so that we can make the necessary arrangements and provide you with the check-in instructions.

*⚠️ LAST-MINUTE BOOKINGS*
For last-minute bookings, please *CALL us immediately* at +6016-8297268 so that we can assist you with the check-in arrangements.

_Please note: Our customer support operates from 7:00 AM to 10:00 PM. For last-minute bookings made after 10:00 PM, check-in assistance is subject to staff availability. If we are unable to respond immediately, our team will get back to you ASAP._

*2. 🕐 ESTIMATED ARRIVAL TIME*

Kindly share your *estimated arrival time in advance* so our person in charge can arrange the *key handover*.

*3. 💰 SECURITY DEPOSIT*

A _refundable security deposit_ will be collected before check-in. Please refer to the Check-in Procedure message for the deposit amount applicable to your booking.

The deposit will be refunded within *1–3 working days after check-out*, provided there are *no damages, missing items, or violations of house rules*.

*4. 🪪 ID VERIFICATION*

Please send us a *photo of your IC or passport before arrival* for verification purposes.

*5. 🏠 PROPERTY CARE*

Kindly note that our unit is *well maintained and in good condition*. We sincerely appreciate your cooperation in *keeping the unit clean and taking good care of the property* during your stay.

*6. ⚠️ ADDITIONAL CHARGES*

Please be informed that *any damages, loss or missing items, or breaches of house rules may result in additional charges*.

*📞 CUSTOMER SUPPORT*

For assistance, please contact:
*Customer Service: +6016-8297268*
*Ms. Irene Goh: +6011-16356575*
*Madam Lulu: +6016-8898693*

Our customer support operating hours are from *7:00 AM to 10:00 PM*.

*Messages received outside these hours may only be answered during the next operating period.*

Thank you for your understanding and cooperation. We look forward to hosting you and hope you have a *pleasant and enjoyable stay!* 😊