La Maison

Guest ID Registration Message

I hope you're enjoying your stay. I wanted to share an important note regarding the property’s security requirements.

Our local property management team requires that we register a valid ID for each guest staying at the villa. If you have any new or unregistered guests, please inform us immediately. This is a standard procedure for all homes in the community and helps ensure a smooth check-in experience.

Temporary or visiting guests present anytime between 12:00am to 7:00am are subject to additional guest charges of PHP 5000 per guest per night.

Additionally, please be aware that the Resort entry gate security may also require ID information for any temporary or visiting guests during your stay. This helps maintain safety and controlled access within the community.

If you have any questions about what’s needed or how to provide it, I’m happy to help!
Thanks so much for your cooperation—looking forward to hosting you soon!


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Security Camera Disclosure (Exterior Only)

For the safety and security of our guests, staff, and property, please note the following:

Exterior Security Cameras
This home is equipped with exterior-only security cameras.
• Cameras are located at the front exterior of the property and cover only public-facing areas, such as the front entryway, driveway, or porch.
• There are no cameras inside the home or in any private or indoor spaces.

Purpose of Cameras
These cameras are used solely for security purposes, including:
• Monitoring property access
• Protecting guests and the home
• Verifying check-in, check-out, and compliance with occupancy rules

Privacy Protection
• Cameras do not record or monitor any indoor areas.
• They are positioned only where guests would not reasonably expect privacy.
• Footage is not shared publicly and is used only for safety and incident verification.
If you have any questions or concerns about our security camera setup, please feel free to contact us. Your comfort and privacy are our priority.


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Wi-Fi Information

Network Name: Havens Villa
Password: DouloveME

Tips for Best Connection
• Please make sure you are connecting to the correct network name.
• If you experience any slow connection, try moving closer to the router.
• For streaming on the projector, speaker, or smart TVs, ensure you're connected to this Wi-Fi network.

If you have any trouble connecting or need help locating the router, feel free to message us anytime—we’re happy to assist! Enjoy your stay and stay connected!


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Message to Guests About Pet, ESA & Service Animal Policy

Hi there! Before your stay, we wanted to share a quick reminder about our pet policy so everything is clear and comfortable for you.

• Pets:
Our property does allow some pets. ESA & Service Animals are always welcomed. Please contact us with your pet details for our consideration.

• Animals must remain under the guest’s control at all times.
• Please do not allow animals on beds or furniture unless covered.
• Guests are responsible for any damage or extra cleaning caused by their animal.
• Due to the luxury furnishings and materials in our home, any stains, scratches, or excessive fur may result in additional cleaning or repair fees.

• Fees:
• There are minor additional fees for pets permitted on the property to address extra cleaning services required.

Thank you so much for your understanding and cooperation. We want every guest—human and animal—to have a comfortable, enjoyable stay. If you have any questions, feel free to reach out anytime!


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Smoking, Vaping & Substances

Where Smoking Is Allowed:
Smoking and vaping are permitted only on the front patio.
To keep the area clean for all guests, please:
• Use ashtrays or proper containers
• Fully extinguish cigarettes
• Clean up ashes and dispose of cigarette butts in the outdoor trash bin
• Do not throw cigarette butts on the ground or in planters

Where Smoking Is Not Allowed:
Smoking, vaping, or the use of any tobacco, marijuana, or similar products is strictly prohibited inside the home and in:
• Bedrooms
• Bathrooms
• Living areas
• Balconies (if applicable)
• Near open windows or doors


Penalties for Violations:
Because smoke odors and residue are difficult and expensive to remove—especially in a well-maintained home—violations of this policy will result in a minimum PHP 15,000 charge for any of the following smoking related issues:
- Odor & Deep Cleaning Fee applied if smoke or vape odor is detected indoors or if smoke residue is found.
- Damage or Replacement Costs
- Charged if furniture, linens, flooring, or surfaces are damaged or stained.

Immediate Termination of Stay:
Severe violations may result in removal from the property without refund, per Airbnb policies.

Thank You for Your Cooperation
We appreciate your help in keeping the home fresh and enjoyable for all guests.
If you have any questions about designated smoking areas or need clarification, feel free to reach out anytime!


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Responsible Enjoyment & No-Party Policy

We want you to relax, have fun, and enjoy everything the home has to offer—including the speakers, entertainment systems, and beautiful spaces. To keep the property enjoyable for all guests and maintain good relationships with our neighbors, please review our party and noise guidelines below.

Enjoy the Home Responsibly
You are welcome—and encouraged—to enjoy:
• The home’s provided speakers
• The home’s provided Smart Projector for movies and Karaoke
• TVs, streaming services, and entertainment systems
• Music at a reasonable volume
• Gatherings limited to your registered guests
We simply ask that everything be used with care and respect for the property and neighborhood.

No Parties or Large Gatherings
While we want you to enjoy yourselves, parties are strictly prohibited, including:
• Large or unregistered groups
• Events, celebrations, or excessive drinking gatherings
• DJ equipment, amplified outdoor sound, or disruptive noise
• Any activity that may disturb neighbors or exceed occupancy limits

Quiet Hours
Quiet hours are from 10:00 PM to 7:00 AM.
During this time, please lower TV/music volume and avoid loud conversations outdoors or near open windows.

Penalties for Violations - Unauthorized parties or gatherings may result in min PHP 15,000 for:

Penalty Fee
Applied for any verified party, excessive noise complaint, or unregistered large gathering.

Excessive Cleaning or Damage Charges
If additional cleaning, furniture resetting, or repairs are needed due to misuse or large groups.

Charges for Unregistered Guests
Each unregistered person may incur additional fees.

Immediate Termination of Stay
Severe violations may result in removal from the property without refund, per Airbnb’s policies.

Thank You for Enjoying the Home Respectfully
We truly want you to have a great time! Following these rules helps keep the property in excellent condition and ensures a relaxing experience for all guests (and good neighbor relations). If you ever have questions about what is or isn’t allowed, or how to use the entertainment systems properly, feel free to message us anytime—we’re happy to help.


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Projector & Bluetooth Speaker Policy

We’re glad to offer a projector and Bluetooth speaker to enhance your stay. To ensure these amenities stay in great condition for all guests, please review the guidelines below.

Projector Use Guidelines
You’re welcome to enjoy the projector for movies, shows, and games. To protect the equipment:
• Do not adjust cables, wiring, or hardware connected to the projector.
• Do not move or reposition the projector or attempt to open it.
• Only use the remote control or approved connection methods provided.
• Avoid touching the lens and keep liquids away from the unit.
• If the projector seems misaligned or not functioning, please contact us—we’re happy to help troubleshoot.

Bluetooth Speaker Guidelines

Feel free to use the Bluetooth speaker for music at reasonable volumes.
• Quiet hours are 10:00 PM – 7:00 AM, during which the speaker should be turned down lower.
• Do not take the speaker outdoors unless it is explicitly labeled for outdoor use.
• Avoid exposing the speaker to water or excessive heat.
• Disconnect only through Bluetooth settings—do not unplug or rewire equipment.

Prohibited Actions
To protect the systems, please do not:
• Use the projector or speaker for parties or excessive volume.
• Tamper with brackets, mounts, or wiring.

Penalties for Misuse or Damage

Because audiovisual equipment is sensitive and costly, a minimum PHP 15,000 charge will apply if rules are violated:

Equipment Damage Fee
Charged for damage to the projector, speaker, wiring, mounts, or remotes.

Excessive Cleaning or Reset Fee
Applied if the system requires reconfiguration due to tampering.

Technical Repair Fee
If professional recalibration or rewiring is required.

Noise Violation Fee
Applied if the system is used at disruptive volumes—especially during quiet hours—or contributes to a party or unauthorized gathering.

Thank You for Enjoying the Home Responsibly
We love offering high-quality entertainment amenities and truly want you to enjoy them during your stay. Using the projector and speaker responsibly helps us keep everything in excellent condition for all guests. If you need help connecting, adjusting settings, or troubleshooting, feel free to reach out anytime—we're always happy to assist!


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How to Use the Bluetooth Speaker

To help you enjoy the speaker easily, here are quick steps to connect your device via Bluetooth:

How to Connect
1. Turn on the speaker using the power button.
2. The speaker will automatically enter Bluetooth pairing mode (you’ll hear a tone or see a blinking light).
3. On your phone/tablet, go to Settings > Bluetooth.
4. Look for the device name “[Speaker Name]” in the list.
5. Tap to Pair/Connect.
6. Once connected, you can play music, movies, or audio from any app.

If It Doesn’t Connect
• Make sure no other device is currently connected.
• Turn Bluetooth off and back on on your phone.
• Turn the speaker off and back on to reset pairing mode.
• Move closer to the speaker for a better signal.

After Use
• Please turn off the speaker when you're done.
• Keep it indoors and away from moisture or rain.
• Do not leave it outside overnight.

If you have any trouble connecting your device, feel free to message us—we’re always happy to help!


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How to Use the Projector
Hi there! To help you enjoy movie nights during your stay, here’s a quick guide on how to use the projector:


Turning On the Projector
1. Press the power button on the projector remote (or the projector itself if needed).
2. Wait a few seconds for the projector to warm up and display the home screen.

Selecting the Input Source
Depending on what you want to watch:
• Ensure the projector is set to the correct HDMI input (usually HDMI 1 or HDMI 2).
• You can switch inputs using the Source/Input button on the remote.

Watching From Your Device
If the projector is connected to a streaming device (e.g., Fire Stick, Roku, Android TV box):
1. Turn on the streaming device using its remote.
2. Navigate to the app you want to use (Netflix, YouTube, etc.).
3. Select your movie or show and enjoy!

Sound
Audio will usually come through the Bluetooth speaker or soundbar.
If you don’t hear audio:
• Make sure the speaker/soundbar is powered on.
• Ensure it’s connected to the projector or streaming device via Bluetooth or cable.
• Adjust the volume on both the projector and the speaker.

Important Notes
• Please do not move, adjust, or rewire the projector or cables. It is pre-aligned for best picture.
• Turn off the projector after use to prevent overheating or bulb wear.

Turning Off the Projector
1. Press the power button once.
2. Confirm shutdown if prompted.
3. Allow the projector to cool down (fan will run briefly).

If you have any trouble connecting or need help with the setup, feel free to message us—we’re always happy to assist. Enjoy your movie night!



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Pool Rules

Use the pool at your own risk. No lifeguard on duty.
• No diving
• No running or rough play
• Children must be supervised at all times
• No glass in the pool area
• Keep noise to a reasonable level
• Dry off before going inside
• Do not tamper with pool equipment

Thank you for helping keep everyone safe!


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Charcoal BBQ Use & Guidelines

We’re happy to let you know that the charcoal BBQ grill is available for your use during your stay. To help keep everything safe and enjoyable, please take a moment to review these quick guidelines:

BBQ Use
• Please note that guests must provide their own charcoal.
• Use charcoal only—no lighter fluid or chemical accelerants on the grill.
• Keep the grill in its designated outdoor area at all times.
• Never leave the grill unattended while in use.
• Allow charcoal to cool completely before disposing of it.

Cleaning & Care
• After grilling, please clean the grill grate once it has cooled.
• Dispose of cooled ashes in the metal ash bin or the designated outdoor waste container.
• Avoid placing hot items on tables or outdoor surfaces.

Safety Reminders
• Do not use the BBQ during high winds or heavy rain.
• Keep children and pets at a safe distance while cooking.
• Ensure the grill is fully extinguished after use.

If you need help locating BBQ tools or have any questions, feel free to reach out. Enjoy your grilling time!


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Parking Information

Just a quick note about parking during your stay:
• The villa includes one designated parking space located in the driveway.
• Please make sure to park only in the designated space to avoid any issues with neighbors or property management.
• If you require additional parking, let us know—there may be nearby guest or street parking options depending on availability.

If you have any questions, feel free to message us anytime. Safe parking and enjoy your stay!


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Transportation & Excursion Assistance

We’re happy to help make your stay as easy and enjoyable as possible.

If you’d like pre-paid transportation—such as airport transfers, private drivers, or local travel—we can arrange everything in advance so your trip is smooth from the moment you arrive.

We can also assist with excursion bookings, including:
• Island-hopping tours
• Cebu City sightseeing trips
• Adventure activities (Kawasan canyoneering, Oslob whale sharks, etc.)
• Resort or beach day passes
• Spa and wellness reservations

Just let us know what experiences you’re interested in, and we’ll be happy to coordinate options, pricing, and scheduling for you.

Please note:
• Last minute bookings may be difficult to achieve. Please try to request at least 2 days in advance for us to assist with booking arrangements to be made for your desired dates and times.
• Once transportation or excursions have been confirmed and arranged, they are non-refundable.
If you have any questions or need recommendations, feel free to reach out anytime—we’re here to help!

Airport Transportation Options (Mactan–Cebu International Airport)
1. Grab (Ride-Hailing App)
• The easiest option for arrivals and departures.
• Simply book via the Grab app for fixed, transparent pricing.
2. Airport Taxis
Located directly outside the arrival area. There are two types:
• White taxis: Metered, more affordable
• Yellow taxis: Airport-accredited, slightly higher fare but very reliable

Reliable Taxi Hotline Numbers
If you prefer booking by phone, here are trustworthy companies that service both Cebu City and Mactan:

Taxi Services
• Cebu Ruby Taxi –
• Spider Taxi –
• Good Shepherd Taxi –
• World Wide Taxi –
(Tip: When calling, provide your location, contact number, and destination.)

Private Car / Van Transfers
If you prefer a pre-arranged airport pickup, we’re happy to help coordinate a private driver for you. This is especially convenient for late-night arrivals, large groups, or guests with luggage.

Local Transportation Tips
• Always check that the meter is running when riding taxis.
• Grab is the most convenient and safe option for city travel.
• Travel time between Cebu City and Mactan varies depending on traffic (30–90 minutes).


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Emergency & Important Contact Numbers

For your safety and peace of mind during your stay, here are the important emergency contact numbers as well as key contacts for the villa and community.

Philippine Emergency Services (Nationwide)
The Philippines uses a national emergency hotline similar to 911.
• Emergency Hotline (Police / Medical / Fire): 911
This number works anywhere in the Philippines, including Mactan Island.

Local Assistance on Mactan Island
(You may add additional local numbers you personally verify from the barangay/municipality.)
• Lapu-Lapu City Police Station:
• Lapu-Lapu City Fire Department:
• Nearest Hospital or Clinic:
o Name: Mactan Doctor’s Hospital
o Contact Number:

Mactan Primeworld District Management Office
For community-related concerns such as security access, building maintenance, or assistance at the entry gates:
Management Office:

Host Contact
For anything related to the villa (repairs, issues, questions, emergencies inside the unit), please contact us directly:
• Airbnb Messaging: Always available for quick replies