1. General Requirements
1.1. All Guests (and any Visitors) must comply with these Terms and Conditions, the House Rules, and any reasonable instructions issued by the Property Manager during the stay.
1.2. Guests must notify the Property Manager as soon as reasonably practicable of any disputes, complaints, or issues raised by neighbours, local authorities, or other residents.
1.3. The Premises are provided strictly for short-term residential accommodation only. Commercial use, filming, events, subletting, or use for any unlawful purpose is strictly prohibited.
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2. Arrival & Departure
2.1. The property is available from 3:00pm on the day of arrival, unless otherwise agreed in writing.
2.2. In the interests of security and fraud prevention, Guests may be required at check-in to confirm their identity by providing a valid passport, identity card, or driving licence.
2.3. The property must be vacated by 10:00am on the day of departure unless otherwise agreed. Late departures may result in additional charges.
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3. Occupancy & Visitors
3.1. The maximum overnight occupancy of the Premises must not be exceeded under any circumstances.
3.2. Guests are permitted a maximum of four (4) Visitors at any one time unless otherwise agreed in writing.
3.3. Any additional overnight Visitors must be approved in advance and may be subject to an additional fee.
3.4. The Guest is responsible for ensuring that all Visitors comply fully with these Terms and Conditions and House Rules.
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4. Noise & the Neighbourhood
4.1. Guests must conduct themselves in a respectful manner at all times. The Property Manager reserves the right to refuse accommodation or remove Guests if this provision is breached.
4.2. Guests are responsible for the conduct and safety of children at all times.
4.3. Noise must be kept to a minimum, particularly between 10:00pm and 8:00am, including during arrival and departure.
4.4. Excessive noise may result in termination of the Agreement, eviction, forfeiture of rental fees, and additional charges.
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5. Parties, Functions & Events
5.1. Parties, events, or large gatherings are strictly prohibited without prior written consent.
5.2. Any unauthorised event will result in immediate termination of the stay and charges deducted from the Security Deposit.
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6. Garbage & Recycling
6.1. Garbage and recycling must be disposed of in accordance with the instructions provided in the welcome pack.
6.2. Excess rubbish must not be left in public or communal areas.
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7. Security & Utilities
7.1. Guests must ensure all doors and windows are secured when leaving the Premises.
7.2. Lights, heating, air-conditioning, fans, and appliances must be switched off when not in use.
7.3. Utilities are included on a fair-use basis. Excessive or unreasonable usage may result in additional charges.
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8. Smoking
8.1. Smoking is strictly prohibited inside the Premises.
8.2. Evidence of smoking will result in additional cleaning charges deducted from the Security Deposit.
8.3. Cigarette waste must be disposed of responsibly.
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9. Drugs & Illegal Activity
The possession, use, or distribution of illegal drugs or engagement in unlawful activity under UK law is strictly prohibited and will result in immediate eviction without refund.
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10. Pets
10.1. Pets are not permitted unless expressly agreed in writing.
10.2. Any approved exception must be documented and may be subject to additional fees.
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11. Damages, Breakages & Inventory
11.1. All damages or breakages must be reported promptly.
11.2. Furniture must not be moved without prior approval.
11.3. Property items must not be removed from the Premises.
11.4. The Guest authorises the Property Manager to charge for the reasonable cost of repair, replacement, additional cleaning, or missing items.
11.5. An inventory is deemed accepted unless discrepancies are reported within 24 hours of arrival.
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12. Payment & Security Deposit
12.1. Full payment of the accommodation fee and any applicable charges must be made prior to check-in.
12.2. A Security Deposit may be required and will be held against damages, breaches, or additional charges.
12.3. Any unused portion of the Security Deposit will be returned within a reasonable period following departure.
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13. Assignment
The Guest shall not assign, sublet, or part with possession of the Premises or any part thereof.
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14. Charging Electric Vehicles and Devices
Under no circumstances may Guests charge electric vehicles, electric scooters, electric bicycles, lithium-powered devices, or high-capacity battery-operated equipment anywhere on the Property.
Any violation constitutes a material breach and may result in immediate eviction without refund. The Guest shall be solely liable for any resulting fire, damage, loss, or injury. The Property Owner and Manager accept no liability.
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15. Access, Repairs & Emergencies
15.1. The Property Manager reserves the right to access the Premises for emergencies, repairs, inspections, or maintenance.
15.2. Reasonable notice will be given where practicable.
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16. Limitation of Liability & Indemnity
16.1. The Property Manager shall not be liable for loss, damage, or injury to persons or personal belongings except where required by law.
16.2. The Guest agrees to indemnify and hold harmless the Property Owner and Manager from all claims arising from the Guest’s stay or breach of this Agreement.
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17. Force Majeure
The Property Manager shall not be liable for failure to perform obligations due to events beyond reasonable control, including but not limited to fire, flood, government action, or utility failure.
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18. Data Protection
Personal data collected will be processed in accordance with UK GDPR and used solely for booking, compliance, and security purposes.
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19. Compliance & Termination
Breach of any provision constitutes a breach of this Agreement and may result in immediate termination, eviction, and loss of fees paid.
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20. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of England and Wales.
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21. Fees, Charges & Penalties
21.1. The Guest acknowledges that additional fees may be charged where House Rules or Terms and Conditions are breached, or where additional services or remedial actions are required. All fees reflect the reasonable costs incurred by the Property Manager.
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Noise Disturbance
21.2. Any substantiated noise complaint, including those reported by neighbours, building management, or local authorities, may result in a Noise Disturbance Fee of £250 per incident.
21.3. Repeated or serious noise disturbances may result in immediate eviction without refund, in addition to applicable fees.
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Smoking
21.4. Smoking inside the Premises is strictly prohibited. Evidence of smoking (including odour, ash, cigarette ends, or burn marks) will result in a Smoking Fee of £300, covering specialist cleaning, deodorisation, and potential loss of income.
21.5. Further charges may apply where damage exceeds standard remediation.
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Late Checkout
21.6. Checkout time is strictly 10:00am unless otherwise agreed in writing.
21.7. Late checkout without prior approval will incur the following charges:
• Up to 1 hour late: £50
• 1–3 hours late: £100
• More than 3 hours late or refusal to vacate: Charge equivalent to one additional night’s stay, plus any consequential costs.
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Cleaning & Property Condition
21.8. If the Premises is left in an excessively dirty condition or requires additional cleaning beyond the standard turnover, an Additional Cleaning Fee starting from £100 may be charged.
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Damage, Loss & Repairs
21.9. Charges for damage, breakages, missing items, or repairs will be based on the reasonable cost of repair or replacement, including labour, materials, administration, and any associated loss of income.
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Schedule A – Examples of Additional Charges
21.10. The following examples are indicative only and do not limit the Property Manager’s right to recover the full reasonable cost of any breach, damage, or additional service required:
Lost Keys / Access Devices
• Lost keys or fobs: From £75
• Lock replacement (where required for security): From £250
• Lost parking permit or access card: From £100
Emergency Call-Outs (Guest-Caused)
• Lockout requiring attendance: £100 (daytime) / £150 (after 8:00pm)
• Emergency maintenance call-out due to misuse: From £150 plus contractor costs
• False or unnecessary emergency call-out: From £150
Property Misuse & Rule Breaches
• Unauthorised Visitors exceeding permitted numbers: From £150
• Unauthorised overnight Guests: From £200 per night
• Unauthorised parties or events: From £500 plus associated costs
• Moving furniture without permission: From £100
Linen, Towels & Furnishings
• Stained or damaged linens or towels beyond normal wear: From £50 per item
• Missing linens or towels: Charged at replacement cost
Safety & Security Breaches
• Leaving doors or windows unsecured resulting in risk or damage: From £150
• Tampering with smoke alarms, fire safety equipment, or CCTV: From £300 plus repair costs
Administrative & Enforcement Costs
• Handling of council, building management, or neighbour complaints: From £150
• Insurance excesses arising from Guest breach: Charged in full
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Enforcement & Payment
21.11. All applicable fees may be deducted from the Security Deposit or charged to the Guest’s provided payment method.
21.12. Where costs exceed the Security Deposit, the Guest remains liable for the balance and agrees to settle such amounts upon demand.
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22. Agreement & Acceptance
This Agreement forms the entire agreement between the parties. Acceptance may be electronic and confirmed through booking confirmation. It comes into force on the date stated above.
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