Guests under the age of 21 must contact us before booking and explain your reason for your stay. Failure to do so may result in an immediate cancellation, without a refund.
Please:
- Maintain the cleanliness of this home, treat it like your own.
- Take shoes off.
- Don’t leave dirty dishes. Use dishwasher if available.
- Place any hot pots or pans on top of a hot pad first to prevent burn marks on the kitchen worktop.
- Ensure all doors are shut at all times for your own security and for neighbours.
- Remove any makeup before going to bed. If any stains from makeup, food, hair dye or drinks are left on towels or bed linen, after a wash cycle, you will be charged accordingly.
- No pets.
- Strictly NO parties, including groups gathering during the day.
- Strictly NO extra people without agreement, otherwise everyone will be vacated immediately and the booking account holder will be charged £25 for every extra undeclared guest. Police enforcement will be involved if required.
- Strictly NO smoking & NO drugs throughout the property or communal area. Smoking inside will result in a minimum £150 deep cleaning fee.
- It is very important to adhere to the City Council Laws – Quiet hours are from 22:00-07:00. If neighbours complain of continuous, excessive noise during these times then your reservation may result in an immediate cancellation, without a refund.
If you have a complaint on any aspect of the property ie amenities, cleanliness etc, you are authorising a member from the AirUs team to come into the property to solve/repair the problem up to the standards stated on the platform. Failure to provide us with access to the property or if you raise a complaint after you check out is a violation of the T&C’s, thus no refund/compensation will be given.
AirUs Booking Terms and Conditions
Check-in: The check-in is available from 15:00 on the day of arrival. AirUs will contact you within 24hrs prior to your arrival to confirm your check-in time and send instructions. Check-in is 24 hours a day, however any check-ins after 21:00 is subject to a £20 charge. Please note that early check-in is £25 subject to availability.
Check-out: You must checkout by 10:00 on the day of departure. Please note that late checkout until 12pm is £25 subject to availability. Please let us know on the day of your arrival if you’d like a late checkout.
Cancellation: Full refund if you cancel 15 days before check-in. 50% refund if you cancel 6 days before check-in. No refund if you cancel up to 5 days before check-in. AirUs Service Fee - Full refund if you cancel 15+ days before check-in. Cleaning Fee - Always refunded if you cancel before check-in. Please note all refunds will be subject to a £10 administration fee and will be processed within 3-5 working days after the request is submitted. You are advised to ensure you have appropriate travel insurance to cover cancellation and medical expenses.
Payment: AirUs accepts all major credit/debit cards, including American Express. Once the booking is confirmed, you will be required to make the payment to secure your reservation. Failure to pay the invoice by due date will result in your booking being cancelled and any extra services being withdrawn. Please note that we do not store credit/debit card details. Your payments will be handled by a 3rd party to process any payments which will be PCIDSS compliant. More details can be found at www.pcisecuritystandards.org. Payments are to be made in Pounds Sterling (GBP). If the booking rate is displayed in another currency to the rate, this will be converted into pounds sterling at the exchange rate in force at the time of booking. We are not responsible for rate changes between booking and time of cancellation. Any payments made to us by card will show in your bank statement as “AirUs LTD”
Security Deposit: The main guest will be required to pay a security deposit via Stripe through the online guest portal. This deposit is fully refundable upon checkout subject to a damage inspection of the property. The deposit can be paid by credit/debit card. If damage greater than the security deposit has been caused, AirUs reserves the right to charge the guest to cover full damages. If no damage is found, a full refund will be paid to the customer. The refund may take up to 7 working days depending on your bank.
Guest safety: For safety and security purposes, the main guest will be required to check in online using our secure guest portal to upload their government-approved photographic ID and a selfie, so we know it’s you, before the check-in date. AirUs reserve the right to obtain a copy of your ID for our records. Please note that we do not store personal information or selfie pictures. Please ensure you input your working phone number (area code included).
Damage Inspection: You are responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the stay. You will be responsible for any damage to the property or its contents, which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the property or their guests. Such damage must be reported, without delay, to AirUs. The cost of the repair or replacement must be agreed with, and paid to, AirUs. You are responsible for ensuring that no person staying or visiting the property during your stay will suffer anything to be done which would endanger the policy of our insurers in respect of the property and its contents which might make the same void or voidable. If the property is extremely dirty after check out, beyond what a courteous guest will normally leave a home in, you will be charged accordingly.
Use of Property: Parties or gatherings where occupants of neighbouring properties might be disturbed are strictly not allowed. If, on arrival, it is felt you are intending to use the property for such an event you may be refused entrance. If it is discovered that you are holding such an event after arrival everyone will be required to leave immediately and the booking account holder will be charged £25 for every extra undeclared guest. Police enforcement will be involved if required. AirUs are not obliged to provide or locate alternative accommodation. No refund, including your deposit, will be returned.
Loss or theft of personal belongings: AirUs are not responsible for the loss, theft and/or damage of your personal belongings during your stay in any property booked. Therefore you are advised to ensure you have appropriate insurances in place. If you have left personal belongings behind, please email AirUs immediately. We will do our best to return your item safely back to you however you will be charged administration (£10), postage and packaging fees.
Number of Occupants: You are responsible for ensuring that the property is not occupied by more guests than it is stated on your reservation, which is set to the number of beds in the property. We reserve the right to refuse admittance to the property if we feel this condition is likely to be breached. In this case no refund, including security deposit, will be returned. The property cannot be re-let/sublet to any other group/party without the written approval of AirUs. This is a serious criminal offence and legal action will be taken if we feel this has been breached.
Smoking: We operate a strict NO smoking & NO drugs policy. It is not permitted in any property or property building. Ignoring this will result in eviction without a refund, including security deposit, and any odour to be removed will be charged by AirUs.
Pets: AirUs does not allow pets in the property or in the property building.
Nuisance: Guests are required to behave in a responsible manner, respect the property and their fellow guests. It is very important to adhere to the City Council Laws by keeping noise to a minimum between the hours of 10pm and 7am. This includes causing any sort of nuisance or disruption to fellow guests or using threatening or abusive behaviour towards a member of staff on the phone, in writing or in person. Guests are not permitted to use the property for any illegal or immoral purposes. An additional charge of £70 will be made if the management team is called out in response to a nuisance complaint.
Age Restrictions: In order to ensure our guests enjoy a stay free from disturbance, bookings will not be accepted from any paying guests under the age of 21 or under the age of 25 if living in Scotland unless reasonable evidence has been provided. We require that there is at least one person aged 21 or 25 if from Scotland for each booking. Proof of identification and date of birth may be requested on arrival and if not presented on request, we reserve the right to cancel the booking without a refund.
Refunds: Any refunds will be issued by the original payment method.
Complaints: In the unlikely event that you are dissatisfied with any aspect of our services please notify us as soon as possible. Any complaints about the property, it’s content or our staff must be made in writing to us via email at complaints@airus.co.uk. If you have a complaint on any aspect of the property ie amenities, cleanliness etc, you are authorising a member from the AirUs team to come into the property to solve/repair the problem up to the standards stated on the platform. Failure to provide us with access to the property or if you raise a complaint after you check out is a violation of the T&C’s, thus no refund/compensation will be given.
T&C’s: We endeavor to ensure the information in this document is correct and up to date. We however do not warrant the completeness or accuracy of the document. We reserve the right to change these terms and conditions from time to time. If guests are in breach of any of these conditions we reserve the right to request that guests leave the property immediately without entitlement to any refund.
These conditions shall be governed by and construed in accordance with the Scottish Law. The Courts of Scotland shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these conditions and any matter arising from them.
The guest agrees with all the terms and conditions above prior to making a reservation for this property.
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