Ur Hanoi Serviced Apartment Goldmark City 1

1. Please present your ID card, Passport or Temporary Residence Card upon Check-in. By Law, visitors must present personal documents for hotel records. These documents will be returned right after scanning.

2. Check out time is 12.00 pm. Please inform us if you wish to retain your room beyond this time. The extension will be given depending on the availability. If the room is available, the normal tariff will be charged. On failure of the guest to vacate the room on expiry or period the management shall have the right to remove the guest and his/her belongings from the room occupied by the Guest.

3. Pets or live animals are not allowed inside the apartment.

4. Quiet hours from 11.00 pm to 6.00 am

5. Do not use white towels for wiping dirty colored food.

6. Towels are used for body ONLY.

7. Gambling, prostitution, and usage of drugs within the Apartment is in violation of state regulations and is therefore strictly prohibited.

8. Weapons, Toxic materials, explosives, and inflammable items are not permitted within the Apartment.

9. Inside the Apartment, there are several items that are chargeable if they get lost or break. Please refer to the list of "chargeable/for sale items in the apartment"
10. The apartment is not liable for any loss and damage of valuables or other belongings of the guests.

11. Please familiarize yourself with all fire emergency procedures.

12. Ignoring the above-mentioned issues may have resulted in the Management's decision that the guest must leave the property without any refund.