6. Tents, caravans and the like are strictly not permitted at the Property at any time.
11. You are responsible for any damage caused to the Property or the loss of, or damage to any items provided at the Property, including but not limited to the floors and floor coverings, furniture and fittings, kitchen utensils, crockery, glassware, cutlery and you must pay to Prom Coast Holidays the full cost of replacement or repair of any such items lost or damaged. All damage, breakages and losses are to be reported to Prom Coast Holidays immediately. All furniture and equipment must be left in the Property and as originally found.
5. The Maximum number of persons (including children) permitted to occupy the Property is included in the Property description. Overcrowding, extra guests and parties are not allowed. If there is evidence of overcrowding, extra guests or parties at the Property at any time, the booking will be terminated immediately, all monies forfeited and any costs incurred as a result of the misuse of the Property will be payable by you or charged against the credit card tendered.
2. Smoking is strictly prohibited inside the Property. If you smoke outside the Property, all cigarette butts must be cleared and put in the bin. Failure to clean cigarette butts may result in an extra cleaning fee charge on the credit card tendered.
14. For any emergency matters please call 0499 841 113. Emergencies include: No power, no water, pump faults, septic issues, fire and flooding. Should you need to get in touch with us regarding a matter which is not urgent, please contact our office on 5684 1111 or 0477 841 111 during office hours.
3. All holiday rental Properties are fully equipped with the exception of linen which is not provided unless specified in writing (e.g. Sheets, pillowcases, towels, bath mats, tea towels, tablecloths etc.) a small complimentary supply of cleaning products (soap, detergent, etc ) is supplied.
COVID-19.
12. You are responsible for the safekeeping and replacement of accommodation keys. Duplicate keys are not always available. If Keys or remotes are lost, you are responsible for the cost of changing locks. Should Prom Coast Holidays be required to attend the property after hours due to fault of guest (i.e. losing keys or locking themselves out) a service charge of $100.00 will be deducted from the credit card tendered.
10. Guests and Visitors must not create noise which is offensive to occupiers of neighbouring properties especially between 10pm & 8am, during arrival or departure, and at any time throughout the occupancy. Offensive noise is prohibited and may result in immediate termination of your booking, all moneys forfeited, and any costs incurred following misuse of, or damage to the Property will be payable by you or charged to the credit card tendered. Guests and visitors must not engage in anti-social behaviour. STRICTLY NO SCHOOLIES or BUCKS/HENS NIGHTS.
1. Checkout time is 10.00 am sharp on the day of your departure, unless you have made other arrangements with Prom Coast Holidays prior to your arrival. Failure to vacate the Property by 10.00am sharp will result in one extra night’s accommodation fee being charged to the credit card tendered.
13. If you do not leave the Property neat and tidy, Prom Coast Holidays will charge you an additional cleaning fee. Any spillages, the fridge and benchtops must be wiped, dishes washed, dried and put away clean, BBQ cleaned (if used), and all garbage must be wrapped and placed in the garbage bin provided. Please put bins out on the nature strip Sunday night before you leave.
9. Prom Coast Holidays accepts no responsibility for guest’s personal property left in, or near the Property.
4. Unless otherwise specified in writing, firewood for wood heaters is not supplied. Wood is available for purchase at the Sandy Point General Store, BP Fish Creek or Foster. Outdoor fires are only permitted in accordance with local fire restrictions.
7. If upon your arrival the Property is not clean, or it comes to your attention that the Property has been damaged, you must notify Prom Coast Holidays staff immediately so that we are able to inspect and arrange to rectify the problem promptly.
8. Prom Coast Holidays is not responsible for, and you hereby release Prom Coast Holidays from, any liability in respect to any injury, debt, damage, loss, cost, delay, expense or inconvenience caused directly or indirectly by your occupation or use of the Property.
Should the State or Federal Government impose travel restrictions, your booking may be cancelled. In the event a booking must be cancelled due to Government directives, a full refund will be provided, minus the applicable booking fee and Credit Card surcharge fee.
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