In the event that the smoke alarm is triggered, please DO NOT open the apartment door. This might trigger the smoke detector in the hallway and rock up the fire brigade, and you will have to bear the cost of up to $3,000.
Sufficient fresh sheets, linen and towels will be laid and prepped prior to your arrival. The dryer and washer may still be running when you check-in due to the previous guests load we’re drying up. Please let the washing or drying cycle finish before using the dryer and washer for yourself.
If evidence of smoking is found during your stay or right after you check-out, you will be subject to a fine of AU$200 for the removal of odours, debris and such.
Check-outs are strictly before 10am.
ADDITIONAL CLEANING
Kindly treat my property with respect during your stay and not cause any major or superficial damages.
In the event if you cause unreasonable and excessive noise, interfere with residents enjoyment of their lots and/or common property, create health and safety hazards, damage a lot or common property, obstruct common property, you will be liable to pay fines of up to AU$1,100 and/or compensation of up to AU$2,000 to affected residents for loss of amenity enforced by the Victorian Civil and Administrative Tribunal and the Owners Corporation.
Similarly, if evidence of housing pets are found on the premises during your stay, we will impose a fine of AU$150 for professional carpet, sofa and bed cleaning services along with any other strata related fines for breaching the building code.
All guests pays a once off cleaning fee to cover a standard clean and check-in. If you leave the property with excessive mess when you check-out, we will be obligated to report it to agoda and charge you for extra cleaning.
COOKING
NOISE
Your comfort and satisfaction is of utmost importance to us. If you face any issues upon check-in, please report it to us immediately so that we can do our best to resolve them for you right away. Any issues that were not reported during your stay will not be taken into account.
Check-ins are anytime after 2pm. If you plan to check-in after 6pm, please remember to contact us before hand to obtain your one-time passcode to the after hours lock-box to retrieve the keys.
ROUTINE INSPECTION
STRICTLY NO PETS, SMOKING, HOUSE PARTIES, YELLING OR LOUD MUSIC PLEASE
(a). Locked yourself out and if you require someone to let you in with a spare key = (AU$90)
Kindly be responsible and DO NOT LOSE OR BREAK the set of keys or swipes or LOCK YOURSELF OUT during your stay. If it happens, and/or immediate ad hock assistance is required on site, the following charges will apply to cover the costs of these instances:
Ensure to notify us of your arrival times so that we can hand the keys to you personally.
SMOKING
If you wish to extend your stay subject to availability, kindly inform us at least the night before.
LAUNDRY
(b). Locked yourself out and if a locksmith is required to let you in = (Cost of the locksmith + AU$90)
(c). Lost or broke a set of keys/swipe = (Key AU$99 + Swipe AU$150)
KEYS, SWIPES & LOCK-OUTS
To ensure the property is being kept in good condition, we may carry out routine inspections giving guests 24 hours notice of entry. Please ensure the property is being kept in good condition at all times.
If there is a late request for a last-minute extension on the day of your check-out there will be a fine for last minute check-out arrangements.
If you plan to cook, that's fine but please note that the fire alarm is rather sensitive, so please be sure to open the balcony door and switch on the range hood while cooking, cos if it goes off, you'll be liable for the costs of the fire truck's visit.
If you deliberately stay beyond the stated check-out time we will have to charge you a fine for inconveniencing and delaying the next guest's schedule. Please note that we will need time to prepare the property for the next guests so please be considerate.
Please be considerate for other guests that will be checking-in after you.
CHECK-IN/OUT
PETS
UPON CHECKING IN
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