Hotel>Quintana Roo>Cozumel>Eterna Tulum

Exterior & Views 1, Eterna Tulum, Cozumel

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Review

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Hotel

Eterna Tulum

Cozumel, Quintana Roo

Serunya Nginep di Sini

Pas buat pencinta wisata alamCuma 5 km ke Gran Cenote

Cocok untuk trip bisnisAda ruang kerja khusus dan fasilitas bisnis, bisa tetap produktif saat nginep.

Review

Lihat semua

3,3/5

OkeDari 20 review

5,0/519 Jan 2026

David • Trip Pasangan

Everything was all rightn

5,0/51 Sep 2024

Miguel

Great atmosphere. Comfy

5,0/522 Jul 2024

GUILLERMO • Trip Solo

Excellent hotel, everything very good, I totally recommend it

5,0/522 Jun 2024

Jean-pierre

Merveilleux

5,0/517 Feb 2024

Emily • Trip Pasangan

Lovely hotel and very walkable to downtown Tulum and the main area of La Valeta. The receptionists are super kind and helpful with any needs or food recommendations. I really enjoyed my stay here and I highly recommend!!

4,0/526 Apr 2026

Shanisa Nicole • Trip Pasangan

I had a wonderful stay. Check in was quick and easy, the room was clean, air conditioned, the kitchen had the basic essentials with a market in walking distance and the pool was nice too. The housekeeping staff were so friendly and did a great job. Only downside is that it says there is a bar/restaurant which there is not but there are lots of delivery options. There are also no televisions in the rooms for anyone who might be looking for that. So, maybe bring games or a laptop or find local entertainment nearby. Overall, it was a great stay and I would recommend.

4,0/513 Feb 2026

Warsit • Trip Keluarga

All was good. Water pressure too low, sink and toilet gets clogged easily. Rest all great!

4,0/52 Nov 2025

Linda

Loved the quietness. The room was nice (no tv) the pool was small and it wasnt as close to the beach as I thought it was. The staff was helpful and my stay was pleasant.

4,0/510 Mar 2025

Michaele • Trip Pasangan

The hotel itself is amazing the layout to the views only inconveniences were that there’s no place for your belongings no place to hang anything and no mirrors or chef/restaurant onsite this should be changed from Expedia’s website because finding out in person there’s no restaurant or chef puts a damper on anyone’s trip and pockets. The water pressure was also very low and our private pool was never cleaned other than that the hotel was aesthetically pleasing just not up to par in certain areas but I would stay again knowing what I know now the peace and tranquility I absorbed while there made up for the inconveniences. I would recommend others to stay here also it felt like Morocco in Mexico.

4,0/527 Apr 2024

Shandon • Trip Pasangan

Area around the hotel still under construction, and a slightly annoying shower head other than that, it’s honestly excellent the staff are absolutely fantastic and the rooms are incredible

4,0/525 Mar 2024

VERONICA ELIZABETH

gracias

3,0/51 Jan 2026

Brandie • Trip Solo

I booked this room last minute and I fell in love with the room. The streets are really bumpy to get here and there are no street lights at night. GPS wasn’t clear on navigating to the hotel. There was no receptionist at the lobby and I kept calling even when I got inside finally I kept calling to check in and recorded a video of the receptionist phone ringing while I was calling it with my other phone until finally one of the receptionist friends who is not a staff there came down to help me access the room. I scored a sweet deal and it had its private little dip pool on the first floor with 3 glass walls from ceiling to the floor one in each room from the bedroom hallway and kitchen. The lighting when the sun starts to go down looks amazing especially at night. And in the daylight, the natural light is refreshing. however there was a problem when I started changing in the bedroom and the room above on the second floor was watching me and kept going to the window and continued doing that all night when they saw, I had the patio lights on. I was really uncomfortable because I like to have the windows open, but I felt like my privacy was invaded because even when I was dressed, they kept walking to the windows to peek. I didn’t even experience the pool because it was full of leaves and the guest that kept peeking made it really uncomfortable. (I’m not sure if it was guest or if it was the staff staying on the second floor because I know the girls kept going up and down).

2,0/59 Mar 2026

Alexis • Trip Pasangan

This hotel falsely advertised on the Expedia website. As far as their amenities, the hotel does not have a restaurant or breakfast included in your stay. Nor does it have a swim up bar or lounge. They have one permanent person that works the front desk and he only works from 8am-4pm. We wanted to go out at night & it started raining. We weren’t able to order a taxi with the concierge because no one is there after 4pm. They say that you reach them by what’s app, but no one will respond after 4pm. The water constantly kept getting shut off. They don’t use face cloths or wash cloths. You only get one dry towel.

2,0/516 Feb 2026

Elysse • Trip bareng Teman

2.5 - The hotel room looked pretty at first glance and we loved the aesthetic. It’s located very nicely to the downtown area which was nice. However, the little things stacked up and contributed to our low rating. We paid for a nicer room with a small pool on the rooftop, but didn’t even get to use it because they clearly don’t clean them, so it was a waste of money. The cushion covers on the rooftop were also ripped which made a seemingly luxurious experience become a waste of money. We would’ve rented a regular room. No small towels were provided, and even when we asked for some we just got more regular towels (maybe they don’t have them.) The water went off on Thursday and we didn’t receive a response about it until Sunday (thankfully it came back on before then). It’s hard to find someone at the front desk if it’s past 2pm if you need something. I will say housekeeping was there daily which was nice. Oh also, there is no shower curtain so the way the room is set up, everyone will see you showering lol. Overall the room looked nice from afar but the little details ruined it for us. Apart from location, I wouldn’t recommend staying here unfortunately.

2,0/521 Nov 2024

Brittany

Es muy bonito y muy tranquilo, pero dieron toallas sucias y mejor las usé para el piso del baño donde se salía mucho el agua de la regadera. Igual con las sábanas de la cama, no las cambiaban y tenían manchas como d comida. La página dice qué tiene muchas cosas pero no es así.

2,0/523 Apr 2024

katelyn • Trip bareng Teman

I hate leaving bad reviews but i feel like it’s necessary. We arrived and the lady at the front desk told me my room wasnt paid for and that i owed an additional $300 which was untrue. She ended up not charging that, i paid the deposit for incidentals. The room itself was awful. I do think the other rooms might be better but dont book the 2 bed. The sheets had stains, alot of areas were dirty. Everytime you turn the shower on the bathroom floor floods, this was our last straw. The upstairs pool area does not have sun loungers as described either. Our towels also had stains as well or looked used. The man at the front desk was nice but did refuse our refund. We left early after 1 night and had a much better experience. I wouldnt recommend this place AT ALL. Also the area is a TRASH DUMP. The view from our room was bags and bags of trash.

2,0/529 Nov 2023

Virginia Araceli • Trip Pasangan

El camino para llegar a la propiedad muy malo calles con muy poca luz y el camino súper muy malo

1,0/519 Feb 2026

Luna

Terrible experience. We couldn’t even enter the hotel. Nobody will open the locked door for you even it’s your first time being there. Btw, No street lights within 500 meters — bring a flashlight.

1,0/55 Sep 2024

Emilio • Trip Keluarga

Son simplemente los mejores si deseas arruinar tus vacaciones, 5 estrellas

1,0/523 Mar 2024

Maria L • Trip Keluarga

The hotel is okay, and the surrounding areas are really dirty (a couple of lots next to the hotel are full of trash ♻️ recycle ) I don’t recommend it to anyone who wants to relax unless you like to relax in the middle of the trash field.

Fasilitas Populer

Kolam Renang

WiFi

tiket Green

Antar Jemput Bandara

Resepsionis 24 Jam

Area Kerja

Penyimpanan Barang

Fasilitas Ramah Difabel

Olahraga & Rekreasi

Antar/Jemput Pantai (Biaya Tambahan)

Mendaki

Berselancar

Snorkeling

Taman

Ruang Atap Terbuka

Layanan Kebersihan

Produk Pembersih

Info

Lift Tidak Tersedia

Peraturan Hotel

Properti Bebas Asap Rokok

Fasilitas Umum

Mesin Penjual Otomatis

Layanan Hotel

Penitipan Bagasi

Check-in Tanpa Antre

Layanan Laundry/Dry Cleaning

Brankas Hotel

Check-out Tanpa Antre

Staf Multibahasa

Layanan Concierge

Fasilitas Lainnya

Ruang Kerja Khusus

Makanan & Minuman

Dispenser Air

Fasilitas Bisnis

Ballroom

Aksesibilitas

Dapat Diakses Kursi Roda

Fasilitas Kamar

Furnitur Outdoor

Transportasi

Penyewaan Sepeda

Antar/Jemput Bandara (Biaya Tambahan)

Pemesanan Tur/Tiket

tiket Green

Konektivitas

WiFi Gratis

Lokasi

Lihat peta

Lihat di peta

Calle Cobá Manzana 44 Lote 001 La Veleta, 001, Tulum, QROO, MX

Destinasi Terdekat

Jarak di atas diukur berdasarkan garis lurus. Jarak perjalanan yang sebenarnya mungkin berbeda.

Kebijakan Akomodasi

Prosedur Check-in

Check-in3:00 PM-anytime

Check-out12:00

Biaya penambahan orang dapat berlaku dan berbeda-beda menurut kebijakan properti
Tanda pengenal berfoto yang dikeluarkan oleh pemerintah dan kartu kredit diperlukan pada saat check-in untuk biaya tidak terduga
Pemenuhan permintaan khusus bergantung pada ketersediaan sewaktu check-in dan mungkin menimbulkan biaya tambahan; permintaan khusus tidak dapat dijamin
Nama pada kartu kredit yang digunakan saat check-in untuk membayar biaya tak terduga harus sama dengan nama tamu utama pada reservasi kamar
Properti ini menerima kartu kredit, kartu debit, pembayaran seluler, dan uang tunai
Properti ini berhak untuk melakukan pra-otorisasi kartu kredit tamu sebelum kedatangan.
Tersedia transaksi non-tunai
Melayani penyewa jangka panjang
Fitur keamanan di properti ini mencakup alat pemadam api, pendeteksi asap, sistem keamanan, dan P3K
Properti ini memiliki area outdoor, seperti balkon, patio, dan teras yang mungkin tidak cocok untuk anak-anak; Jika Anda khawatir, sebaiknya hubungi properti sebelum kedatangan Anda untuk mengonfirmasi bahwa mereka dapat mengakomodasi Anda di kamar yang sesuai

Resepsionis buka setiap hari mulai pukul 07.00 - 23.00. Tamu akan menerima email dalam waktu 72 jam sebelum kedatangan yang berisi petunjuk check-in. Resepsionis hanya beroperasi dalam waktu terbatas.Informasi yang diberikan oleh properti mungkin diterjemahkan menggunakan sistem terjemahan otomatis.

Selengkapnya

Mau check in lebih awal? Kamu bisa isi Permintaan Khusus di halaman pemesanan.

Kebijakan Lainnya

Properti ini membolehkan tidak berbusana.
Tersedia akses kolam renang dari pukul 07.00 hingga pukul 23.00.
Anak-anak berusia maksimum 18 tahun tidak diizinkan di properti ini.
Hanya tamu yang terdaftar yang boleh menginap di kamar.
Tidak memerlukan mobil untuk transportasi ke dan dari properti ini.
Metode pembayaran non tunai dapat dilakukan untuk semua transaksi.
Check-in tanpa bersentuhan dan check-out tanpa bersentuhan tersedia.
Properti ini menerima tamu tanpa memandang orientasi seksual dan identitas gender (ramah LGBTQ+).

Tentang Eterna Tulum

Lokasi Eterna Tulum
Dengan menginap di Eterna Tulum di kota Tulum (La Veleta), Anda akan berada hanya 15 menit dengan berkendara dari Reruntuhan Tulum Suku Maya dan Pantai Tulum. Hotel ini berada 12,8 mi (20,6 km) dari Taman Xel-Há dan 19,6 mi (31,6 km) dari Cagar Alam Sian Ka'an.

Fasilitas dan Layanan di Eterna Tulum
Pastikan Anda memanfaatkan fasilitas rekreasi yang ada, seperti kolam renang outdoor dan rental sepeda. Fasilitas tambahan di hotel ini mencakup akses Internet nirkabel gratis, layanan concierge, dan ruang huni bersama. Layanan antar-jemput ke pantai (dengan biaya tambahan) memudahkan Anda jika ingin berselancar atau bermain pasir.

Kamar di Eterna Tulum
Manjakan diri Anda dengan bermalam di salah satu dari 25 kamar yang didekorasi berbeda-beda dan dilengkapi dengan lantai berpemanas. Dapur kecil dilengkapi dengan lemari es, kompor, dan oven microwave. Akses internet nirkabel gratis tersedia untuk berbagai keperluan Anda. Fasilitas mencakup minibar dan mesin pembuat kopi/teh, dan layanan pembenahan kamar disediakan setiap hari.

Restoran dan Cafe
Sambil berendam di kolam renang hotel, Anda bisa memesan minuman favorit Anda dari bar di tepi kolam.

Tipe Kamar dan Harga

Jum, 28 Agt 2026 - Sab, 29 Agt 2026 (1 malam)

1 Kamar, 1 Dewasa, 0 Anak