We believe that house rules are important to provide you with a safe and enjoyable stay.
Please respect our home and everything in it, as well as the community.
**1. Security and Check-in Procedures**
- **ID Requirement**: All adult guests must provide a copy of their government-issued ID and a valid working phone number for identification and security purposes. Local guests must communicate with us prior to booking. Rest assured that your information will be kept confidential. Please provide the full names of all guests staying in our unit to comply with Raya Garden Admin's Policies and Requirements and avoid check-in delays. If guests fail to present proper identification during check-in, the host reserves the right to cancel their reservation. In this case, guests will be awarded a refund in accordance with our strict cancellation policy.
- **Self Check-In**: This property operates on a self-check-in system. Guests agree to follow the instructions provided by Airbnb through the house manual, check-in guide, or welcome book. Instructions can be found here. Guests should refrain from contacting the Airbnb host before reading the house manual.
- **Early/Late Check-In**: Early or late check-in is subject to availability. For late-night or after-midnight arrivals, please inform us in advance.
- **Checking-out After Hours**: Check-out time is at 11 am. Late checkouts may be granted with prior approval. Guests must vacate the unit by the specified time. Failure to do so may result in penalties and additional charges.
**2. Cleanliness and Damages**
- **Cleaning Fee**: Guests are expected to leave the unit clean. A cleaning fee will be charged based on the unit's condition upon check-out. Please don’t eat or drink in the bedrooms. Please don’t rearrange the furniture.
- **Damages Fees**: Any missing, broken, or damaged items in the unit will be charged accordingly. Move-out inspections will be conducted, and any damages will be documented through pictures. Please take care of the furnishings.
- **Garbage Disposal**: Guests are responsible for regularly disposing of their garbage to prevent pest infestation. Please take the trash out before you leave. Garbage bins are located in the basement (north side of the building).
- **No Smoking**: Smoking is strictly prohibited in the condo. A smoking fee will be charged for each day the guest smokes in the property.
- **No Pets**: Unfortunately, pets are not allowed in the unit.
**3. Miscellaneous Rules and Policies**
- **No Parties or Events**: Guests must respect the residential nature of the building by keeping noise levels down and refraining from hosting parties or events.
- **No Commercial Photography and Filming**: Commercial photography and filming are not allowed without prior authorization.
- **Maximum Occupancy and Visitors**: The unit accommodates a maximum of 9 people, including children. Only guests listed in the booking are allowed to stay overnight. Visitors are allowed before 9 pm, and an additional charge applies for each person beyond the agreed number.
- **Parking Arrangements**: Parking is not included. Paid parking is available through Raya Garden Admin. Rates are P25 for the first 3 hours and P150 for overnight parking.
- **Swimming Pool Policy**: Only 9 of the registered occupants may use the pool for free for stays up to 1 month and longer. For stays less than 1 month, a P100 pool fee per person per day is to be paid directly at the Raya Admin Office. The pool is closed on Thursdays for general cleaning, and weekends and holidays are strictly reserved for the unit owners and registered unit guests' use only. Hours of use are from 7am to 9pm.
- **Complaints and Permission to Access**: By addressing any complaints to Airbnb or us, guests authorize us to access the property to resolve the issue or make necessary repairs or cleaning.
- **Raya Garden Condo Community policies**: All guests must also adhere to Raya Garden Condo Community policies.
**4. Fees and Penalties**
- **Key Replacement**: A fee of P1500 will be charged for lost or damaged key.
- **Late check-outs**: Failure to vacate the house 30 min past the approved time may result in a penalty of P2000 to be charged. Failure to vacate the house 1 hour past the approved time may result in a full day at base rate without discount to be charged on top of the P2000 penalty. And this does not award you possession of the property for the additional day.
-**Extra guests fee**: Any guests staying overnight must be declared and a P2000 additional charge per guest and per night will apply if there are more than the number of guests included in the reservations.
-**Smoking fee**: There is a P10000 smoking fee per day for each day the guest smoked in the property when they were not supposed to.
-**Pet fee**: If pets are brought to the property, a penalty of P2000 is to be charged.
- **Other Losses**: Guests will be responsible for any other losses incurred by the host due to their wrongdoing, including violations of the house rules. This includes if the guests decide not to follow these house rules, leading to the host having to refund the next guests.
**5. Force Majeure Events**
- Force majeure events, including but not limited to scheduled water interruptions, brownouts, natural disasters, acts of God, government actions or restrictions, pandemics or epidemics, acts of sabotage or vandalism, and any other events beyond our control as defined by applicable laws, are considered force majeure.
- The host shall not be liable for any losses, damages, or claims arising from these force majeure events.
- The guest acknowledges and accepts that the host is not responsible for any disruption or inconvenience caused by these unforeseen circumstances.
- The guest agrees to make suitable arrangements and preparations during their stay to mitigate any inconvenience that may arise.
- While the host will make reasonable efforts to assist and provide information regarding scheduled interruptions or brownouts, uninterrupted access to water or electricity cannot be guaranteed.
- By accepting these house rules, the guest releases the host from any liability, claims, or demands arising from force majeure events. No refunds or compensation will be provided due to these circumstances.
Please note that failure to comply with these provisions may result in termination of the reservation without refund. Any guest shall be considered trespassing upon termination. We reserve the right to take legal action, if necessary, to recover any fees or damages incurred as a result of violating these house rules.
By booking and staying at the property, the guest acknowledges and agrees to all the terms and conditions stated herein, and commits to reading the house manual.
Thank you for choosing to stay with us. We hope you have a great time and enjoy your stay!
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