Guest H4U - Porto Casa da Musica

Guest H4U Online Assistance:

- Available daily from 08:00 to 20:00 (8 AM - 8 PM) via direct messaging through the app. Note: Assistance is not available on December 25th.

City Tax:

- A city tax of €3 per person per night (for up to 7 nights) is applicable. This must be paid in cash upon arrival.

Quiet Hours:

- Please ensure no noise between 22:00 (10 PM) and 08:00 (8 AM).

Group Policy:

- We do not accept groups of young people under 21 unless accompanied by a legal guardian.

Party Policy:

- Parties are strictly prohibited.

Pet Policy:

- Animals are not allowed.

Late Arrival/Departure Fees:

- Extra charges apply for arrivals after 20:00 (8 PM) or departures after 11:00 AM, starting at €15, depending on specific requests.

Baby Kit:

- Complete Baby Kit (baby bath, high chair, and baby cot): €25 per week.

- Baby cot only: €15 per week.

Smoking Policy:

- Smoking is strictly forbidden on the property. If evidence of smoking is found (e.g., smell, ashes, cigarette butts), a minimum fee of €200 will be charged.

Key and Door Services:

- Lost Keys: €20 replacement fee.

Door Opening:

- During working hours (09:00 to 20:00): €20.

- Outside working hours (20:00 to 09:00): Starts at €50, subject to availability.

Cleaning for Extended Stays:

- For stays exceeding 7 nights, a mandatory additional cleaning fee of €29 per week applies, covering cleaning, fresh bed sheets, and towels.