Guests under the age of 21 must contact us before booking and explain your reason for your stay. Failure to do so may result in an immediate cancellation, without a refund.
Please:
- Maintain the cleanliness of this home, this is our home, treat it like your own.
- Leave furniture where it was found.
- Don’t leave dirty dishes. At least place them in the dishwasher if available.
- Put any rubbish in the bin.
- Place any hot pots or pans on top of a hot pad first to prevent burn marks on the kitchen worktop.
- Ensure all doors are shut at all times for your own security and for neighbours.
- Remove any makeup before going to bed. If any stains from makeup, food, hair dye or drinks are left on towels or bed linen, after a wash cycle, you will be charged accordingly.
- No pets.
- Strictly NO parties, including groups gathering during the day.
- Strictly NO extra people without agreement, otherwise everyone will be vacated immediately and the booking account holder will be charged £25 for every extra undeclared guest. Police enforcement will be involved if required.
- Strictly NO smoking & NO drugs throughout the property or communal area. Smoking inside will result in a minimum £150 deep cleaning fee.
- It is very important to adhere to the City Council Laws – Quiet hours are from 22:00-07:00. If neighbours complain of continuous, excessive noise during these times then your reservation may result in an immediate cancellation, without a refund.
If you have a complaint on any aspect of the property e.g. amenities, cleanliness etc., you are authorising a member from the Bnb Guru team to come into the property to solve/repair the problem up to the standards stated on the platform. Failure to provide us with access to the property or if you raise a complaint after you check out is a violation of the T&C’s, thus no refund/compensation will be given.
BnB Guru Booking Terms and Conditions
Check-in: The check-in is available from 16:00 on the day of arrival. Bnb Guru will contact you 24hrs prior to your arrival to confirm your check-in time and send instructions.
Check-out: You must checkout by 10:00 on the day of departure. Please note that late checkout is chargeable.
Cancellation: Refer to the cancellation policy stated on agoda.
Payment: agoda handles all payments. Any issues with regards to payment, please contact agoda directly.
Security Deposit: The main guest may be required to pay a security deposit. This deposit is fully refundable upon checkout subject to a damage inspection of the property. If damage greater than the security deposit has been caused, Bnb Guru reserves the right to charge the guest to cover full damages. If no damage is found, a full refund will be paid to the customer. The refund may take up to 7 working days depending on your bank.
Guest safety: Bnb Guru reserve the right to obtain a copy of your ID for our records. Please note that we do not store personal information or selfie pictures. Please ensure you input your working phone number (area code included).
Damage Inspection: You are responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the stay. You will be responsible for any damage to the property or its contents, which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the property or their guests. Such damage must be reported, without delay, to Bnb Guru. The cost of the repair or replacement must be agreed with, and paid to, Bnb Guru. You are responsible for ensuring that no person staying or visiting the property during your stay will suffer anything which would endanger the policy of our insurers in respect of the property and its contents which might make the same void or voidable. If the property is extremely dirty after check out, beyond what a courteous guest will normally leave a home in, you will be charged accordingly.
Use of Property: Parties or gatherings where occupants of neighbouring properties might be disturbed are strictly not allowed. If, on arrival, it is felt you are intending to use the property for such an event you may be refused entrance. If it is discovered that you are holding such an event after arrival everyone will be required to leave immediately and the booking account holder will be charged £25 for every extra undeclared guest. Police enforcement will be involved if required. Bnb Guru are not obliged to provide or locate alternative accommodation. No refund, including your deposit, will be returned.
Loss or theft of personal belongings: Bnb Guru are not responsible for the loss, theft and/or damage of your personal belongings during your stay in any property booked. Therefore you are advised to ensure you have appropriate insurances in place. If you have left personal belongings behind, please email Bnb Guru immediately. We will do our best to return your item safely back to you however you will be charged administration (£10), postage and packaging fees.
Number of Occupants: You are responsible for ensuring that the property is not occupied by more guests than it is stated on your reservation, which is set to the number of beds in the property. We reserve the right to refuse admittance to the property if we feel this condition is likely to be breached. In this case, no refund, including the security deposit, will be returned. The property cannot be re-let/sublet to any other group/party without the written approval of Bnb Guru. This is a serious criminal offence and legal action will be taken if we feel this has been breached.
Smoking: We operate a strict NO smoking & NO drugs policy. It is not permitted in any property or property building. Ignoring this will result in eviction without a refund, including security deposit, and any odour to be removed professionally will be charged by Bnb Guru.
Pets: Bnb Guru does not allow pets in the property or in the property building.
Nuisance: Guests are required to behave in a responsible manner, respect the property and their fellow guests. It is very important to adhere to the City Council Laws by keeping noise to a minimum between the hours of 10 pm and 7 am. This includes causing any sort of nuisance or disruption to fellow guests or using threatening or abusive behaviour towards a member of staff on the phone, in writing or in person. Guests are not permitted to use the property for any illegal or immoral purposes. An additional charge of £70 will be made if the management team is called out in response to a nuisance complaint.
Age Restrictions: In order to ensure our guests enjoy a stay free from disturbance, bookings will not be accepted by any paying guests under the age of 21 unless reasonable evidence has been provided. We require that there is at least one person aged 21 for each booking. Proof of identification and date of birth may be requested on arrival and if not presented on request, we reserve the right to cancel the booking without a refund.
Refunds: Any refunds will be issued through agoda.
Complaints: In the unlikely event that you are dissatisfied with any aspect of our services please notify us as soon as possible. Any complaints about the property, its content or our staff must be made in writing to us via email at info@bnbguru.co.uk. If you have a complaint on any aspect of the property e.g. amenities, cleanliness etc., you are authorising a member from the Bnb Guru team to come into the property to solve/repair the problem up to the standards stated on the platform. Failure to provide us with access to the property or if you raise a complaint after you check out is a violation of the T&C’s, thus no refund/compensation will be given.
T&C’s: We endeavour to ensure the information in this document is correct and up to date. We however do not warrant the completeness or accuracy of the document. We reserve the right to change these terms and conditions from time to time. If guests are in breach of any of these conditions we reserve the right to request that guests leave the property immediately without entitlement to any refund.
These conditions shall be governed by and construed in accordance with Scottish Law. The Courts of Scotland shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these conditions and any matter arising from them.
The guest agrees with all the terms and conditions above prior to making a reservation for this property.
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