Terms & Conditions:
1. All guests are required to present valid identification documents in compliance with the Accommodation
Law regulations.
2. Pets are not allowed in the Hotel.
3. Smoking is only allowed in areas with authorized sign boards and/or outside in room balconies. In
unauthorized areas and/or hotel rooms (except in balconies), smoking is strictly prohibited. If this
regulation is violated, the Guests must pay a compensation fee of 3,000,000 VND for the restoration,
deep cleaning, and deodorization of the Hotel’s facilities and utilities for a stay with detected smoking that
affects the room conditions.
4. Do not bring food and beverages from outside to the Hotel. If the Guests decide to do so, please pay
an additional service fee of 1,175,000 VND/time to the Hotel. The Hotel is not responsible for food safety
or hygiene issues when Guests consume food from outside.
5. Do not bring fruits with a strong smell (such as durians) into the Hotel room.
6. The maximum number of Guests per Hotel room (except for special cases or otherwise stated) is
applied as follows:
a. The maximum number of Guests in 1 bedroom is 04 people, including children under 4 years old: 03A
& 01C/ 02A & 02C.
b. Only 01 extra bed is allowed per room, depending on the policies applicable at each hotel.
c. Additional charges are applied for children from 4 to under 12 years old, and for Guests from 12 years
old
7. The maximum number of guests per Villa is applied as follows:
a. Each bedroom: maximum 02 A and 02 C under 12 years old
b. Additional charges are applied for children from 4 to under 12 years old.
c. No extra bed allowed, except for in Vinpearl Luxury Nha Trang.
8. Guests are required to present their children’ identification documents, passport and/or birth certificate,
and consent to being photographed upon check-in for registration purposes. The Hotel will keep a copy of
these documents. In the event where the Guests are unable to present the child’s birth certificate or
related documents, the Guests/Partners have by default agreed to use the child’s height to determine his
or her age
9. A deposit must be made at the time of check-in to provide guarantee for any additional Service
Requests made at the Hotel and/or any other damages done by the Guests (if any) to the Hotel during the
period of stay. The deposit will be refunded by Vinpearl at the time of check-out if the service is not used
and/or there is no damage caused to the Hotel. The deposit can be made in cash, bank card or credit
card with these specific rates:
(i) Hotel rooms: 1.000.000 VND/room/night (only VND accepted)
(ii) Villas: 3.000.0000 VND/villa/night (only VND accepted)
10. For room packages that include VinWonders tickets, the use of rides and services within the park
must comply with regulations regarding age, height, weight, and other safety conditions applicable to
each ride.
