




Vinpearl Resort & Spa Ha Long
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Accommodation Rules
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Additional fees may apply to children for items such as bedding and meals and must be paid directly at the hotel.
- Outside food is not permitted on the premises.
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. All guests, including children, are required to present a valid government-issued ID card at check-in. Full Board rate plans begin with dinner on the check-in date and end with lunch on the check-out date. Guests who wish to have lunch on their arrival date instead of their departure date must inform the property at least 5 days in advance; this meal change option is only available for arrivals before 1 PM and departure before noon. Requests for meal plan changes on the check-in date will not be accommodated. Birth certificates for children must be presented at check-in. In the absence of birth certificates, child ages will be determined based on their height.
Want to check in early? Fill out the Special Requests form on the booking page.
Children
Guests of all ages are welcome to stay.
Children ages 12 years old and above will be considered as adults.
Please make sure that the children’s age is consistent with the information listed on your booking details. Otherwise, you may have to pay additional fees upon check-in.
Deposit
Guests need to pay a deposit at check-in.
Age
Guests of all ages are welcome to stay.
Breakfast
Breakfast is available from 08:00 - 10:00 local time.
Pets
No pets allowed.
Smoking
No smoking room.
Alcohol
Alcohol drinks allowed.
About Vinpearl Resort & Spa Ha Long
Terms & Conditions:
1. All guests are required to present valid identification documents in compliance with the Accommodation
Law regulations.
2. Pets are not allowed in the Hotel.
3. Smoking is only allowed in areas with authorized sign boards and/or outside in room balconies. In
unauthorized areas and/or hotel rooms (except in balconies), smoking is strictly prohibited. If this
regulation is violated, the Guests must pay a compensation fee of 3,000,000 VND for the restoration,
deep cleaning, and deodorization of the Hotel’s facilities and utilities for a stay with detected smoking that
affects the room conditions.
4. Do not bring food and beverages from outside to the Hotel. If the Guests decide to do so, please pay
an additional service fee of 1,175,000 VND/time to the Hotel. The Hotel is not responsible for food safety
or hygiene issues when Guests consume food from outside.
5. Do not bring fruits with a strong smell (such as durians) into the Hotel room.
6. The maximum number of Guests per Hotel room (except for special cases or otherwise stated) is
applied as follows:
a. The maximum number of Guests in 1 bedroom is 04 people, including children under 4 years old: 03A
& 01C/ 02A & 02C.
b. Only 01 extra bed is allowed per room, depending on the policies applicable at each hotel.
c. Additional charges are applied for children from 4 to under 12 years old, and for Guests from 12 years
old
7. The maximum number of guests per Villa is applied as follows:
a. Each bedroom: maximum 02 A and 02 C under 12 years old
b. Additional charges are applied for children from 4 to under 12 years old.
c. No extra bed allowed, except for in Vinpearl Luxury Nha Trang.
8. Guests are required to present their children’ identification documents, passport and/or birth certificate,
and consent to being photographed upon check-in for registration purposes. The Hotel will keep a copy of
these documents. In the event where the Guests are unable to present the child’s birth certificate or
related documents, the Guests/Partners have by default agreed to use the child’s height to determine his
or her age
9. A deposit must be made at the time of check-in to provide guarantee for any additional Service
Requests made at the Hotel and/or any other damages done by the Guests (if any) to the Hotel during the
period of stay. The deposit will be refunded by Vinpearl at the time of check-out if the service is not used
and/or there is no damage caused to the Hotel. The deposit can be made in cash, bank card or credit
card with these specific rates:
(i) Hotel rooms: 1.000.000 VND/room/night (only VND accepted)
(ii) Villas: 3.000.0000 VND/villa/night (only VND accepted)






