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Sport & Beauty 1, Erena Tulum, Cozumel
Exterior & Views 2, Erena Tulum, Cozumel
Public Area 3, Erena Tulum, Cozumel
Bedroom 4, Erena Tulum, Cozumel
Bathroom 5, Erena Tulum, Cozumel
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Apartment
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Erena Tulum

Cozumel, Quintana Roo

The Fun Awaits

Guests Like the Location
Guests Like the LocationThe location was rated 4.2 by the guests who stayed here.

Reviews

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4.2/5
GoodFrom 20 reviews
5.0/527 Feb 2026
Emily • Couple Trip
The room was great, amenities were more than enough, staff was super friendly and really made the experience of staying there even better. Can’t forget to mention the rooftop pool being so amazing! Absolutely loved our stay.
5.0/514 Jan 2026
Monique
The room was very clean, the staff was wonderful and very helpful. It’s so easy to
5.0/516 Jul 2025
Marcos • Family Trip
Note to owners to please clean room pool before guest arrive. All others great room.
5.0/519 Jun 2025
Tata Abule • Trip with Friends
I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!
5.0/525 Apr 2025
Miriam Fabiola Alonso
La habitación estuvo excelente al igual que el trato en recepción. Al principio tenía mis dudas porque leí algunas reseñas, pero todo me encantó. Definitivamente volvería a reservar ahí.
5.0/524 Apr 2025
Arianne
Vraiment aimé l’endroit, le personnel à l’écoute et disponible à tous moments par texto, prêt à nous aider . Endroit sécuritaire, avec quartier et rues avec
5.0/59 Feb 2025
Hilda Monserrath • Family Trip
Todo muy bien sólo las calles de alrededor están un poco mal
5.0/55 Feb 2025
Simon • Couple Trip
The property was great, rooftop pool, and 5min walk to resto and coffee shop. The staff was amazing and super responsive with great help any time we asked.
5.0/521 Jan 2025
Melody • Couple Trip
Beautiful stay at the Erena Apartments. The rooftop pool and staff were amazing. Shopping and restaurants a walk away!
5.0/515 Jan 2025
Feroze • Family Trip
We had a beautiful time and would not hesitate to stay there again. Alejandra and Veronica are amazing hostesses. Both are very knowledgeable, helpful and accommodating. Loved the pools and the super chilled back atmosphere.
5.0/527 Dec 2024
Amy
Very happy with my stay. Sara, was very friendly.
5.0/520 Dec 2024
Ana • Family Trip
Me gustó el espació, solo q sii mejoría la alberca de abajo
4.0/52 Jan 2025
Arica
I would have had a better stay but the electrical plug in the Kitchen was disfunctional making a loud popping noise the entire time i was there. The room was clean however my bedsheets were dirty or stained upon arival. When i notified staff they changed the sheets but not the comforter. I slept on pool towels. The comforter smelled like dog and had some pet hairs on the bed. I was eventually moved to another room on my last night but that room needed some painting especially in the bathroom. Around the property is very clean. The hotel seems to be newly built or renovated and some rooms are still being renovated and constructed. Erena has constant hot water, flushing toilets, And i never lost power. Location is excellent!! Remember Tulum doesn’t have street lights. Erena is a few blocks from restaurants, hookah bar, and shops. Only 8 minutes from downtown where the ADO bus station is located. 16 minutes from Beach Clubs. I absolutely loved the location. Erena does not have a restaurant or bar service. The closest food is an Italian restaurant that has pizza and other stuff. Staff was very nice. I would stay again but I would ask for a newer room within the hotel.
4.0/531 Dec 2024
Marisa • Family Trip
We enjoyed our stay. This isnt a hotel They're condo apartments. Everything was very clean. We only had a problem with our shower but, the maintenance crew were working on it. This is a perfect stay of you want to stay in downtown Tulum. A good amount of tourist but not so many where you're crowded. The staff, Veronica and Sara were excellent for help and advice of what to do, or eat.
4.0/517 Dec 2024
Antrice • Couple Trip
Loved everything except we needed more towels!
3.0/516 Apr 2025
Shantal Shyanne • Solo Trip
I think this property still need some work also should have a manager check the rooms before selling I found a towel from whoever was previously there under the bed. They didn’t have the cleaning services because no one came to clean the room within 10days and there was no broom so that I could sweep myself. There’s is many small things but overall they are making progress!
3.0/52 Mar 2025
Annegret Heidi • Couple Trip
Property needs a landscaper/gardener. Courtyard pool and plunge pools need help. Rooftop pool and party area fantastic. We lost power repeatedly, which is standard in Mexico. We also lost water one day. Don't know why. Our undermount sink fell out of the kitchen countertop flooding the apartment. We were moved to a smaller apartment. Great location!
3.0/54 Oct 2024
Lester • Couple Trip
Gran lugar, pero tiene dos detalles muy importantes. 1 la puerta tiene un espacio muy grande entre el suelo y la parte baja de la puerta lo que hace que se meta mucha agua cuando llueve y bichos. 2 el aire acondicionado está muy pequeño para el cuarto
2.0/514 Apr 2025
KATHERINE • Solo Trip
Room was on ground level. Sliding door wouldn’t lock, coffee maker didn’t work and bugs on the matteress cover. Had to move to another ground floor and patio door wouldn’t lock and there was incessant drilling. No coffee maker would work and kitchen sink reeked. Worst was the bed…a box spring with a 1 inch topper for a mattress. The person managing the units tried her best but the units were in poor shape/condition. Shame cuz it was in a quiet area. Finally decided to check out about days before my reservation ended.
1.0/58 Jan 2026
Beata • Couple Trip
I want to formally complain about our stay at Erena Mindful Apartments and to request a refund due to multiple serious issues that significantly affected both our comfort and safety. Unfortunately, the accommodation did not meet reasonable expectations or the standards described at the time of booking. During our stay, we experienced the following problems: - Power outages in the apartment - Non-functioning water supply on multiple occasions - A blocked toilet - We were briefly trapped in the elevator for several minutes, which was a distressing and potentially unsafe experience - The reception did not provide us with the entrance code, nor did they inform us that the main gate would be locked in the evening, causing us to being locked out in the rain. When we tried to call the number stated by the gate they for some reason did not provide the code. We finally got in with another guest. - The balcony and/or balcony glass had not been cleaned, which clearly indicated poor housekeeping standards - General rudeness from the reception staff Taken together, these issues resulted in a stay that fell well below acceptable standards. In particular, the lack of water, electricity, and functional sanitation, as well as the elevator incident, represent serious deficiencies that materially impacted our stay and could be considered safety-related concerns. Please reach out to me regarding refund. We have always been happy with you services before but this hotel was not good. Thanks.

Location

See maps
C.8 Sur La Veleta, Tulum, QROO, MX
All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Check-in Procedure
Check-in2:00 PM-10:00 PM
Check-out11:00 AM

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
  • Host has not indicated whether there is a smoke detector on the property
  • Safety features at this property include a fire extinguisher and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

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Want to check in early? Fill out the Special Requests form on the booking page.

More Policies
  • 24-hour pool access
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

About Erena Tulum

Erena Tulum Location
With a stay at Erena Tulum in Tulum (La Veleta), you'll be within a 10-minute drive of Tulum Mayan Ruins and Gran Cenote. This condo is 3.5 mi (5.7 km) from Tulum Beach and 12.2 mi (19.7 km) from Xel-Há Park.

Erena Tulum Facility and Service
Take in the views from a rooftop terrace and a garden and make use of amenities such as complimentary wireless internet access. This condo also features concierge services and a picnic area. The beach shuttle (surcharge) makes getting to the surf and sand a breeze.

Erena Tulum Rooms
Make yourself at home in one of the 12 air-conditioned rooms featuring private pools and Smart televisions. Kitchens are outfitted with full-sized refrigerators/freezers. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include electric kettles and irons/ironing boards, and housekeeping is provided daily.

Restaurant and Cafe
Enjoy a meal at the restaurant or snacks in the condo's coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with your favorite drink at the bar/lounge or the poolside bar.

Room Type and Price

Thu, 06 Aug 2026 - Fri, 07 Aug 2026 (1 night)
1 Room, 1 Adult, 0 Children