HOTEL NEUSCHLOSS OTARU

Otaru, Hokkaido

Reviews

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4.6/5

FantasticFrom 5 reviews

4.8/512 Jun 2022

We had a great time here. Yes, as others have mentioned, the hotel is worn out and doesn't appear to have been renovated, but it was clean, service was great, it was peaceful, and exactly what we were looking for. Halfway through our vacation, we used this as a place to relax, where we did a lot of walking. It's approximately a 20-minute drive from Orotaku station. We reserved a shuttle, and while we were 5 minutes early for the stated pick-up time, the driver departed early because another visitor was early. I was a little upset first because they told me we had to wait an additional hour and a half for the next shuttle even though I made a reservation for the rp shuttle. After sending the driver back, I was shocked to discover that for the issue, they upgraded our room to an oceanfront room. The open-air bath's sunset view was amazing. We definitely want to stay here again and would certainly pay more for the oceanfront room. We did order some beer, wine, and cheese at the lounge. It's expensive but worth it. You also have a sunset view there. We didn't serve the meals because they were French and we really wanted to experience Japanese cuisine there. The aquarium was not available for us, but it's only about five minutes away from the hotel. The room included two bottles

4.8/515 Mar 2022

The hotel needs renovation in particular, especially the furnishings, couches, walls, lighting, etc., which need to be improved. In my opinion, the ceiling cheater unit is the only thing new in our room. From reception to dining, everyone is welcoming and useful. However, they aren't fluent in English. It would be helpful if they could communicate in basic English, especially for visitors like us who don't speak Japanese. Our stay at the Neuschloss Hotel was enjoyable for my family's Chinese new year this year. We stayed for two nights. On a cliff, the view from the hotel is amazing, with a cliff overlooking the water. the otaku aquarium is only three minutes away, which is quite convenient. A delectable full Japanese style breakfast and a western set breakfast! It's a huge breakfast! The dinner menu was French, which was ok, but can be improved. Our room was on its way. Supper is delicious and most definitely practical! I have to highlight the hotels furniture, furnishings, walls, and lighting, among others, need to be updated. The cheater unit on the ceiling, in my opinion, is the only thing that was new in our room.

4.4/510 Jun 2023

I highly recommend this amazing hotel. We just spent three nights here and had a great time. The hotel is designed in an old European style with heavy wooden dark furniture but this is part of it's charm. The views from the rooms are amazing, and a bath is mandatory. The staff was amazing and very helpful.

4.4/51 Dec 2022

Although the room size was quite small and the furnishings were quite outdated, the view and the arrival were worth it.

4.4/55 Aug 2022

The hotel is old and away from tourist destinations, inconvenient to access, but worth it. The view is fantastic, and the onset of the room was perfect for us to rest. The town taxi fare 200 yen. Breakfast was traditional, but early breakfast did not work for us. We got a large room with 2 single beds, and a tatami bed was also set up. The taxi to it costs 300 yen, which I took about 15 minutes.

Popular Facilities

Connectivity

Free WiFi

Location

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3-282,syukutsu, Otaru, hokkaido, JP

Nearby Destinations

All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Announcement

Akaigawa Village
If the room rate is JPY 8,000 or more and less than JPY 20,000: JPY 200
If the room rate is JPY 20,000 or more: JPY 500

•Shimukkapu Village
If the room rate is less than JPY 20,000: JPY 100
If the room rate is JPY 20,000 or more and less than JPY 50,000: JPY 200
If the room rate is JPY 50,000 or more: JPY 500

•Rusutsu Village
If the room rate is less than JPY 20,000: JPY 100
If the room rate is JPY 20,000 or more and less than JPY 50,000: JPY 200
If the room rate is JPY 50,000 or more: JPY 500

•Otaru City / Asahikawa City / Kushiro City / Obihiro City / Kitami City / Abashiri City / Otofuke Town / Koshimizu Town
Flat rate: JPY 200

•Kutchan Town
Flat rate: 3% (The 3% includes the Hokkaido Prefectural Tax)

It is not allowed for 2 people to stay in a room that is reserved for 1 person.
If the booking is for 1 person, there will be an additional fee for any additional people.
Starting April 1, 2026, guests will be required to pay the Hokkaido Prefectural Tax and the Municipal Accommodation Taxes at the revised rates directly to the property at the time of check-in. The taxes are charged on a per person, per night basis, calculated from the room rate as follows:

•Hokkaido Prefecture
If the room rate is less than JPY 20,000: JPY 100
If the room rate is JPY 20,000 or more and less than JPY 50,000: JPY 200
If the room rate is JPY 50,000 or more: JPY 500

•Sapporo City
If the room rate is less than JPY 50,000: JPY 200
If the room rate is JPY 50,000 or more: JPY 500

•Hakodate City
If the room rate is less than JPY 20,000: JPY 100
If the room rate is JPY 20,000 or more and less than JPY 50,000: JPY 200
If the room rate is JPY 50,000 or more and less than JPY 100,000: JPY 500
If the room rate is JPY 100,000 or more: JPY 2,000

•Furano City
If the room rate is less than JPY 20,000: JPY 200
If the room rate is JPY 20,000 or more and less than JPY 50,000: JPY 300
If the room rate is JPY 50,000 or more: JPY 500

•Toyako Town
If the room rate is less than JPY 20,000: JPY 200
If the room rate is JPY 20,000 or more and less than JPY 50,000: JPY 500
If the room rate is JPY 50,000 or more: JPY 1,000

•Niseko Town
If the room rate is JPY 5,000 or less: JPY 100
If the room rate is JPY 5,001 or more and less than JPY 20,000: JPY 200
If the room rate is JPY 20,000 or more and less than JPY 50,000: JPY 500
If the room rate is JPY 50,000 or more and less than JPY 100,000: JPY 1,000
If the room rate is JPY 100,000 or more: JPY 2,000

•Shintoku Town
If the room rate is less than JPY 5,000: JPY 50
If the room rate is JPY 5,000 or more and less than JPY 20,000: JPY 100
If the room rate is JPY 20,000 or more and less than JPY 50,000: JPY 200
If the room rate is JPY 50,000 or more: JPY 500

There is an additional charge for children for stay and breakfast service. Please contact the property directly for more information.
Children 7 years old and above will be charged JPY 1,800 for breakfast per day.
Children who stay with parents guests will be charged JPY 3,300 for add extra bedding set.

During the declaration of the state of emergency, dinner service will end at 08:00PM.

Check-in Procedure

Check-in3:00 PM-11:30 PM

Check-out11:00

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Want to check in early? Fill out the Special Requests form on the booking page.

More Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

About HOTEL NEUSCHLOSS OTARU

HOTEL NEUSCHLOSS OTARU Location
With a stay at HOTEL NEUSCHLOSS OTARU, you'll be centrally located in Otaru, within a 10-minute drive of Otaru Canal and Niseko-Shakotan-Otarukaigan Quasi-National Park. This spa hotel is 0.1 mi (0.2 km) from Otaru Shukutsu Panorama Observation Deck and 0.4 mi (0.6 km) from Shukutsu Marine Land.

HOTEL NEUSCHLOSS OTARU Facility and Service
Take time to pamper yourself with a visit to the full-service spa. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a vending machine.

HOTEL NEUSCHLOSS OTARU Rooms
Stay in one of 58 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones and safes, and housekeeping is provided on request.

Restaurant and Cafe
Enjoy a satisfying meal at レストラン「ブラウキュステ」 serving guests of HOTEL NEUSCHLOSS OTARU. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:30 AM to 9:30 AM for a fee.

Room Type and Price

Thu, 06 Aug 2026 - Fri, 07 Aug 2026 (1 night)

1 Room, 1 Adult, 0 Children