What is Blibli Tiket Ecosystem Account Merging?
Now Blibli, tiket.com, and RANCH apps can be accessed using one account within the Blibli Tiket ecosystem. So, you no longer need to log in separately to each application using different accounts. The account merging will start at the beginning of 2024.
What are the Benefits of Account Merging?
One point, more rewards
All your points from Blibli, tiket.com, and Ranch & Farmers are now combined and can be used on all apps with Blibli Tiket Rewards.
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One loyalty program
Since the loyalty programs have also been unified, now you can enjoy more benefits and get the chance to upgrade your tier faster.
One account for everything
You no longer need to remember multiple passwords or emails. You only need one account to access Blibli, tiket.com, and RANCH apps.
One-time login for all apps
Logging in has never been easier! You can log in to all of Blibli Tiket ecosystem’s apps by simply logging in to one of them, whether it’s Blibli, tiket.com, or RANCH.
One unified wallet
Enjoy the convenience of an instant refund with BlibliPay. You can use the combined balance for transactions in Blibli and tiket.com.
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One limit, endless possibilities
Shop whatever and travel wherever you like, pay it later. Use the combined limit of Blibli Tiket PayLater to transact on Blibli, tiket.com, and Indodana.
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However, your accounts cannot be merged under the following conditions:
Different phone numbers but verified
Match the phone number on each account so that your accounts can be merged.
The phone numbers and email haven't been verified
Match and verify your email address and phone number on each account soon so that your accounts can be merged and not deleted.
More Info About the Blibli Tiket Account Merging
When will my accounts be merged?
Your accounts will be merged starting at the beginning of 2024.
What should I do during the account merging process?
First of all, you need to make sure that your accounts are ready to be merged. Once they are ready, you only need to wait until the account merging process begins.
Later, when you go through the account merging process, you will be asked to set up a new password for your Blibli, tiket.com, and RANCH accounts to increase your account security.
If I don't want my accounts merged, what should I do?
If you don't want your accounts merged, you must change your phone numbers on Blibli, tiket.com, and RANCH, so each will have a different number.
My accounts cannot be merged. What should I do?
Your accounts cannot be merged if:
- The phone number on each account is different and verified
To merge your accounts, you must match the phone number on each account. If not, you'll have more than one account with different numbers.
- The phone number and email on each account are unverified
To merge your accounts, you must match and verify the email and phone number on each account. If not, your account will be deleted, and you'll need to register your account again.
You can register your account again using the same email and phone number you previously used. However, make sure your email and phone number can be verified when registering your account.
What happens if my phone number is linked to different accounts with different email addresses?
If your phone number is linked to Blibli and tiket.com accounts with different email addresses, you will be asked to:
- Select which email address to link to your Blibli Tiket ecosystem account:
- You can choose between your email address that is registered to Blibli or tiket.com.
- The unselected email address will be unlinked from your number.
- Choose to keep/do not keep the transaction and PayLater history from unselected email:
- If you choose to keep:
- The transaction and PayLater history will be accessible from your account.
- If you choose this option, you will also be asked to verify the unselected email address.
- If you choose not to keep it:
- You can no longer access the transaction and PayLater history from your account app.
- You can still access it via a different account. To do it, log in with the unselected email.
- If you choose to keep:
If you don’t recognize one of the email addresses as yours, you don’t have to worry. This might happen because the phone number has been recycled.
A phone number could be recycled if it has exceeded its active period. In that case, the mobile service provider deactivates and reassigns the number to someone else. As a result, two users can register the same phone number to two different accounts. That's why two accounts might be registered with the same phone number on Blibli and tiket.com.
During this account merger, as long as you have the phone number, you can claim it as yours and the other user won’t be able to use it anymore.
I only have one account. Will my account be merged?
If you only have one account on either the Blibli, tiket.com, or RANCH apps before the Account Merging period, then your account will not be merged. But it will remain registered in the Blibli Tiket ecosystem and will be used on all three apps.
I want my account to be used only on one application. Is that possible?
Since the Account Merging, it's impossible to have an account that can be used only on one app. All accounts registered in the Blibli Tiket ecosystem can be used on the Blibli, tiket.com, and RANCH apps.
If you don't want to use all the apps on the Blibli Tiket ecosystem, you can use one of them according to your needs.
What will happen if I create a new account in the Blibli Tiket ecosystem?
If you create a new account in the Blibli Tiket ecosystem, your account can be used on the Blibli, tiket.com, and RANCH apps.
If my account can be merged, will my BlibliPay wallet be automatically connected?
Your BlibliPay will be automatically connected into one if the phone numbers in your accounts are the same and verified. But, your BlibliPay will not be connected if your phone numbers are different.
Why did I get an error message when accessing my account details on the app?
To access Blibli Tiket account details, you need to update your app to the latest version.
Why did I get the “Let’s update the app for a better experience” notification?
You need to update your app to the latest version to be able to access all of its features. If you don’t want to, you can still access tiket.com's website through the browser. However, some features may not be available.
Why am I asked to fill in an email address and a password?
We need the data to migrate your account to the Blibli Tiket ecosystem. Also, by adding an email address you’ll have more ways to access Blibli, tiket.com, and RANCH apps.
Why can’t I, a tiket.com for Corporates user, change my full name, email address, and phone number?
How can a tiket.com for Corporates user change their full name, email address, and phone number?
If I claim a phone number, what will happen to my account?
Only the number you claim will be registered to your account. Other data, such as the loyalty tier and Blibli Tiket Points, will not be transferred to your account.
What should I do if I cannot log in to my account using a phone number?
If you do not have access to your phone number, you can try logging in with your email.
Why can’t I log in to my account with my email address?
This might happen because you have different email addresses on your Blibli and tiket.com accounts. If this happens, follow the steps below:
- Try logging in with your phone number.
- Follow the steps to set a phone number and email address for your Blibli Tiket ecosystem account.
Why did I get the “There’s a problem with your account” notification?
There’s a possibility that your account has been suspended. Please check your Blibli or tiket.com account. If your account is suspended, contact Customer Care to recover it.
I unintentionally chosen not to keep order and PayLater history of the other email. What can I do?
By selecting not to keep the order and Paylater history of the email, you made the history inaccessible from your Blibli Tiket ecosystem account.
However, you can still access the history by logging in with the email you chose not to use during the Blibli Tiket ecosystem migration process. If you need further assistance, please contact our Customer Care.
Why can’t I access my orders, loyalty tier, BlibliPay, or PayLater that I previously used?
This happens because that data is kept in a different account, and you selected not to keep the data during your account migration to Blibli Tiket ecosystem.
To access the data, you need to log in with the email you chose not to use during the Blibli Tiket ecosystem migration process. If you need further assistance, please contact tiket.com Customer Care.
I have more questions about the account merging. Who can I ask?
If you have more questions about the account merging, please contact Customer Care at the following number or email address.
- Voice call (Local): +62 804 1500 878
- Voice call (International): +62 213 9730 888
- Email: cs@tiket.com
- Whatsapp Chat: +62 858 1150 0888
Your accounts can be merged under the following conditions:
| Account Condition | Merging Process | What You Need to Do |
|---|---|---|
| Same verified phone number and email | Accounts merged | Nothing to do. Your account will be merged automatically. |
| Same verified email, different phone numbers | Accounts merged | You will be asked to confirm and verify your phone number to merge your account. |
| Same verified email, one phone number unverified | Accounts merged | Match and verify the phone number on each account. If not, your accounts will be merged using the phone number that has been verified. |
Your accounts can be merged or separated under the following conditions:
| Account Condition | Merging Process | What You Need to Do |
|---|---|---|
| Same phone number, different emails | Accounts can be merged or separated |
Make sure that both email addresses are yours. Then, decide whether to merge or separate your accounts.
|
Your accounts cannot be merged under the following conditions:
| Account Condition | Merging Process | What You Need to Do |
|---|---|---|
| Different phone numbers but verified | Accounts cannot be merged | Match your phone number on each account so that you won’t have more than one account with different phone numbers. |
| No verified phone number and email | Accounts cannot be merged | Match and verify your email and phone number on each account so that your accounts can be merged and will not be deleted. |
Terms & Conditions of Blibli Tiket Account Merging
The Terms and Conditions of Blibli Tiket Account Merging (“Terms and Conditions”) apply to users as parties who use the Company's services ("Users"), which are provided by PT Global Digital Niaga Tbk. (“Blibli”), PT Global Tiket Network (“tiket.com”), PT Supra Boga Lestari Tbk. (“Ranch”), and/or other Blibli Groups at a later date. All of Blibli, tiket.com, and Ranch are referred to as the “Company”. By accessing these Terms and Conditions, the User states that they have read, understood, accepted, and agreed to the terms and conditions and privacy policy on each Company Site.
Users are required to read these Terms and Conditions carefully. Users are required to read, understand, accept, and agree to these Terms and Conditions before continuing the process of merging a Blibli Tiket Account. If the User does not accept and agree to one, part or all of the contents of these Terms and Conditions, the User is not permitted to access further and is invited to leave the Company's website and mobile application ("Company Site").
Blibli Tiket Account
- Blibli Tiket Account is an account belonging to a User who has registered or will be registered and can be accessed through each Company Site.
- Users can register for a Blibli Tiket Account through one of the Blibli entities, tiket.com, or Ranch and the account can be used on each of the Company's Sites.
- For each of the opening and registration of a Blibli Tiket Account, the Company will collect and process the User's personal information, such as full name, phone number, email, date of birth, and also country of residence.
- Changing your full name, phone number, email, and date of birth on one of the Company Sites will automatically update those details on all Company Sites.
- Users can delete their Blibli Tiket Account by deleting their account via one of the Company's Sites.
- The Company has the full right to temporarily block, delete or deactivate User accounts at the Company's sole discretion and for any reason without providing reasons or without giving notice to block, delete or deactivate User accounts. Reasons for blocking, deleting or deactivating a User account may include but are not limited to:
- Violation of this conditions,
- Prohibitions in regulations,
- Fraud or theft (including indications or suspicions of fraud or theft), suspected criminal activity,
- Suspicious order/booking,
- Providing inaccurate, false or misleading information,
- Inappropriate behavior, threats or insults,
- Refusal to provide information,
- Difficult to contact/reach, or
- Users are registered on “blacklists” or “watch lists” by governments or international organizations.
- The User agrees that all risks and consequences of blocking, deleting or deactivating the User's account will be at the User's risk. The Company reserves the right to take all necessary actions to reduce the Company's risks and/or losses.
- By having a Blibli Tiket Account, the User hereby agrees to bear the responsibility, loss and/or damage arising from the use of the Blibli Tiket Account.
- The Company at its sole discretion may disable this feature at any time without prior notice for reasons deemed necessary by the Company, including but not limited to system maintenance or upgrades.
Blibli Tiket Account Merging
Blibli Tiket Account merging will be carried out in the following way:
- Blibli Tiket Accounts merging will be carried out in the following ways:
- Merging accounts that have been registered on each Company Site: Accounts that have been registered on each Company Site and have the same 1 (one) verified phone number will automatically be combined into 1 (One) Blibli Tiket Account.
- Merging Accounts that have the same verified e-mail address: Blibli Accounts, tiket.com Accounts, and Ranch Accounts that have the same verified email address will be combined into 1 (one) Blibli Tiket Account. If there is a difference in phone number, Users must re-verify the telephone number in the Blibli Tiket Account when logging in to the Company Site.
- Blibli accounts, tiket.com accounts, and Ranch accounts whose phone numbers and e-mail addresses are not verified will not be processed for Blibli Tiket Account merging.
- If the User does not agree to the merger of Blibli Tiket Accounts, then:
- For Users who have not registered on the Company Site, Users can stop and not continue the Blibli Tiket Account registration process; or
- For Users who have registered on each Company Site, Users can delete their Blibli Account, tiket.com Account and Ranch Account separately before the Blibli Tiket Account is merged. The Company will communicate the schedule for merging Blibli Tiket Accounts to Users periodically via email.
Data Usage Policy
- By merging this Blibli Tiket Account, the User agrees that the User's personal data can be used, processed, transferred, processed, copied by/to each Company entity.
- When a User is registered with a Blibli Tiket Account, the Company will record and store the User's personal information and data. The Company will use User's personal data to provide services to Users. The Company will store any data that Users provide, from time to time, or that the Company collects from merging Blibli Tiket Accounts. Any use, storage, collection or processing in any other form will be carried out by the Company in accordance with applicable laws and regulations in the Republic of Indonesia.
- User’s personal data may be used by the Company for accounting, billing, audit purposes, as well as security, administrative and legal purposes, points, testing, maintenance and development, customer relations, promotional notifications, campaigns and other information such as sending newsletters or push notifications to Users, including but not limited to, via email, WhatsApp, and via social media (such as YouTube, Instagram, Facebook, Twitter, Tiktok, Line, Tumblr, Telegram, Reddit, Snapchat, LinkedIn, etc.), and assist the Company in the future in providing services to Users. In connection with this, the Company may disclose Users' personal data to the Company's groups or affiliates, product providers and any third parties with whom the Company has data processing agreements.
Miscellaneous
- These Terms and Conditions are governed and interpreted based on Indonesian Law. Any disputes that may arise between the User and the Company in connection with the Blibli Tiket Account merging will be resolved exclusively within the jurisdiction of the courts of the Republic of Indonesia.
- Users can submit questions, comments or other needs regarding the merger of the Blibli Tiket Account by contacting Customer Care from each Company entity.
- These Terms and Conditions may be changed and/or updated at any time without notification to the User and will take effect immediately after being posted on each Company Site. By continuing to access and use the Company Site, Users agree to the changes in these Terms and Conditions.