Canceling or rescheduling your flight due to urgent matters is not an issue with Flight 100% Refund & Reschedule. You can claim a 100% refund or reschedule your flight for any reason no later than 24 hours before departure!
Get 100% of your money back for any reason
Get a 100% refund by canceling your flight for any reason no later than 24 hours before the departure schedule.
More flexibility, reschedule your flight for any reason
Reschedule your flight for any reason by submitting the request no later than 24 hours before departure.
1. Search Flights
Search for flights according to your preferences on the Flights page.
2. Select your preferred flight
Select the flight that fits your needs. Make sure it has the "100% Refund Reschedule option" label.
3. Choose the seat class
Choose the seat class you want and read the terms and conditions of tiket 100% Refund Reschedule.
4. Enter the passenger details
Enter the passenger details and choose the add-ons you want (if any).
5. Complete the transaction
Select your payment method and complete the transaction.
1. Choose the plane ticket
Choose the ticket you want to refund on the Active Tickets section on the Your Orders page.
2. Choose the passenger and reason to refund
Choose the passenger whose ticket you want to refund and the reason for your request.
3. Get the estimated refund amount
After the data has been completed, check the estimated refund amount, then click "Continue."
4. View the refund method
The refund method will be subject to your payment method. For purchases from overseas, add your bank account to receive the refund in a currency other than IDR.
5. Submit the refund request
Tick the box to indicate that you agree to the terms and conditions, then submit your refund request. Track the refund progress on the Your Orders page.
1. Select the passenger
Select the ticket and passenger whose flight you want to reschedule, then click the button to find a new schedule.
2. Search for a new flight schedule
Enter the flight date you want, then search for your preferred schedule.
3. Select a new flight schedule
From the search results, select a new flight schedule. You may have to pay additional fees according to the airline's policy.
4. Complete the transaction
Select your payment method and complete the transaction. Check the details of your new flight schedule on the Your Orders page.
tiket 100% Refund & Reschedule is a product offered by tiket.com, specifically designed for all users for the cancellation or rescheduling of flights for any reason by passengers without exceptions.
Domestic flight tickets booked via tiket.com include the option of adding the tiket 100% Refund & Reschedule feature, which cannot be purchased separately and for all passengers in one booking.
Cancellation or schedule changes can be requested via the Your Orders page on the tiket.com app, with a minimum submission of 24 hours before departure.
Ticket cancellations are subject to the terms and conditions of the tiket 100% Refund, which you can read on the tiket 100% Refund info page.
Schedule change requests include changes to the airlines, route, and departure date, can be requested up to 24 hours before departure and a maximum of 1 year after the departure date of the original ticket, subject to availability and policies of the airlines.
Schedule changes do not include changes to passenger names and travel destinations.
For tickets covered under two different booking codes, passengers can request refunds or reschedule separately for each ticket. If the ticket has already been partially used, only the unused ticket can be canceled or rescheduled.
If the ticket has already been partially used, only the unused portion of the ticket can be canceled or rescheduled.
For round-trip tickets listed under one booking code, passengers cannot request partial refunds or schedule changes.
Each order is only eligible for one cancellation or schedule change request. Orders that have undergone schedule changes by the passenger are not eligible for cancellation and refund benefits from the tiket 100% Refund & Reschedule feature. Instead, the cancellation and refund process will follow the rules set by each airline.
For schedule change requests, there may be additional fees that passengers have to bear, where the amount of surcharge may differ for each passenger.
tiket 100% Refund & Reschedule feature does not apply to users who have checked in or performed web check-in, made ticket changes either through their own request or from the airline, and directly canceled with the airline.
Refunds or schedule changes received by users do not include additional fees (add-ons) such as paid insurance, baggage, meals, seat selection on the plane, installment fees to the bank, PayLater fees, and service fees from tiket.com.
If the transaction is made using a gift voucher/promo code/subsidy, the benefits of the tiket 100% Refund & Reschedule feature cannot replace the value of that subsidy and from the gift voucher/promo code/subsidy, and cannot be reused. However, any Blibli Tiket Points that have been used will be refunded back to the point balance.
tiket 100% Refund & Reschedule feature is not associated with any insurance company. This feature is specifically designed and developed by tiket.com for its users.
tiket 100% Refund & Reschedule feature only applies to ticket purchases made using the Indonesian Rupiah currency.
If there is a schedule change by the airline, then the tiket 100% Refund & Reschedule feature can be transferred to a new ticket with benefits equivalent to the price of the original ticket.
The refund process for tiket 100% Refund & Reschedule is subject to the Refund Terms and Conditions.
The customer hereby declares that the use of the funds from the refund process is not related to money laundering activities, financing terrorism, or other illegal or criminal activities. Customers expressly declare that they are fully responsible for any use of the funds.
tiket.com reserves the right to take necessary actions without prior notice if there are indications of fraudulent activities by the user.
tiket.com reserves the right to change the terms and conditions of the tiket 100% Refund & Reschedule feature at any time without prior notice.
These terms and conditions are available in both Indonesian and English. In case of any discrepancies in interpretation between the two, the Indonesian version shall prevail.
What is the tiket 100% Refund & Reschedule Feature?
tiket 100% Refund & Reschedule Feature is a feature provided by tiket.com for flexibility in canceling or changing flight schedules purchased by tiket.com customers up to 24 hours before the flight schedule.
Does this feature apply to all flights available on tiket.com?
No, tiket 100% Refund & Reschedule Feature is only available for Domestic routes using all Domestic airlines available on tiket.com.
How can I purchase the tiket 100% Refund & Reschedule Feature?
tiket 100% Refund & Reschedule Feature can be purchased through the tiket.com app (available on iOS and Android) for users who have logged in by selecting flight tickets that have the tiket 100% Refund & Reschedule feature.
Who can purchase the tiket 100% Refund & Reschedule feature?
This feature is available for all tiket.com users, both Indonesian citizens (WNI) and non-Indonesian citizens (WNA), without any age restrictions
Can flights to/from abroad be included with the tiket 100% Refund & Reschedule feature?
No. Flights must be conducted from any location within Indonesia to any location within Indonesia.
Can I cancel or make changes to one of my trips if the flight ticket I have is a round-trip ticket?
For Smart Trip/Smart Round Trip flight tickets round-trip in 1 (one) booking code, it is not possible to cancel or change the schedule for one route or part of it, it only applies to the cancellation of the entire flight ticket.
Meanwhile, for round-trip tickets with 2 booking codes, partial cancellations or schedule changes can be made
Where can I access detailed information about canceling travel only?
For Travel Cancellation [Refund], you can access detailed information on this page.
What benefits will I get if I pay using promo codes/gift vouchers/tiket Points, and similar methods in my flight ticket payment?
Users will receive a refund equivalent to the price of the first electronic ticket (e-ticket) and does not include a refund for add-ons [Extra baggage, paid insurance, seat selection, etc], service fee, etc. The use of promo codes, subsidy, and gift vouchers cannot be converted into cash. Ticket points will be refunded back to the user's Ticket Points balance.
If the airline cancels the flight with a full refund, can I still receive the benefits of the tiket 100% Refund & Reschedule feature?
No, however, if there is a difference between the refund from the airline compared to the ticket price paid by the user to tiket.com, tiket.com will refund the difference to the user.
If I cancel directly to the airline, can I still redeem the tiket 100% Refund & Reschedule Feature?
No, this feature only applies to cancellations made through tiket.com by logging in to the tiket.com app.
Can I cancel or change my flight ticket within less than 24 (twenty-four) hours before the scheduled departure time?
Cancellations less than 24 hours of departure time will follow the airline's cancellation policy and will not receive additional benefits from the tiket 100% Refund & Reschedule Feature
How long does it take for me to receive the benefits of this feature?
Users will receive a refund from the tiket 100% Refund & Reschedule Feature within 1x24 hours or maximum 14 working days.
It may take longer than the previously informed estimate depending on the airline's policy and the payment method used.
Cancellations made on Saturdays/Sundays/National Holidays will be processed on business days.
Can I change the schedule of my ticket and then cancel the ticket using the tiket 100% Refund & Reschedule Feature?
This Feature allows flexibility for one-time cancellation or schedule change within one order.
If a user of Tiket.com has already canceled their trip, then the user cannot request a schedule change because the previous ticket has already been canceled
If a tiket.com user has already changed the schedule, then cancellation of the flight will follow the refund amount returned by the airline according to the latest ticket price.
Am I allowed to make changes to the passenger name and destination of the trip?
Changes to passenger names are not permitted.
Changes to the route are allowed, but if there is a price difference between the old and new tickets, users will be charged an additional fee as stated when making the schedule change.
For schedule changes, are there any limitations on the flight dates I can choose from my original ticket?
Yes, there is a limitation on the flight dates. Schedule change requests include changes to the airline and departure dates up to 30 days before or after the departure date on the original ticket.
